My family and I stayed there for one night and we liked the holiday inn express. The moment we walked into our room we had a nice cool room which was a plus. The beds were comfortable and the shower was great. The only thing was that the doors looked like they could be repaired, but everything else was good. My wife wanted to stay another day, but we couldn't. It was a great stay the staff were nice. They took cleanliness seriously!
Very unhappy with this hotel.
Almost all of her hand sanitizers were empty I told them multiple times they said oh sorry we have to order them. Beds are extremely uncomfortable. The TV does not allow you to go above volume 20 I was in a hearing impaired room due to my son having hearing issues I could not hear the TV when I asked them if they could fix it they stated that’s their default on all of their TVs so it Hass to stay the same even in a hearing impaired room. The first two days and stayed across the street at the Doubletree I would definitely recommend stay there over here.
Thank you for giving feedback about your stay in Grand Junction. While we encourage all guests to tell us the good and the bad so it can be addressed, I must ask if you can take a moment and double check the hotel that you wrote your review for. You comment about staying across the street at the Doubletree causes concern for me as we are the furthest hotel away from the Double tree in Grand Junction. There is a Holiday Inn (we are Holiday Inn Express) very close to that area. Please take a moment to review and kindly remove this negative post from our page. If you do believe you have the correct hotel, I encourage you to reach out to me when you have a moment so we can make this right. My email is rblake@tkohotels.com or phone 970-245-8164. Thank you.
The Holiday Inn Express in Grand Junction is an average, mostly clean and outdated example of Holiday Inn Express. It's a good 5 years overdue for an exhaustive, floor-to-ceiling renovation.
1) My guest room was mostly clean, spacious and comfortable. Furniture was scratched and dinged.
2) The TV was old from 2009. Needless to say, the picture-quality on an 11-year-old TV was not great.
3) The room has had wired ethernet cords. Who still uses that?
4) USB outlets were nonexistent, except for a power bank on the nightstand that contained one USB phone outlet and one USB tablet outlet.
5) Gym had older Life Fitness equipment. Life Fitness is my preferred hotel gym brand but the gear here was showing its age and in need of replacing with a newer generation.
6) Breakfast was limited to yogurts, milk, juice, Jimmy Dean sausage sandwiches, burritos, and sugary oatmeal. Not the usual Holiday Inn Express breakfast, which other Holiday Inn Express hotels have found ways to still provide.
7) Mask policy not enforced.
8) No pantry to buy snacks or drinks.
On the plus side, staff were polite and welcoming, the hotel provides local and national newspapers for free in the lobby, and the hotel is in a good location.
Grand Junction, unfortunately, doesn't have many hotel options. So it would be nice if the Holiday Inn Express was fully renovated.
Hi travelnonstop247,
Thank you for staying with us and your patronage. Our hotel provides a great night's rest with a simple, refreshing environment.
I reviewed your comments, and I want to apologize for the inconvenience with the scratch furniture, the outdated TV, and gym equipment, among other things. I understand that this is not what you expected from a quality chain like ours. I forwarded your comments to our management team and took the necessary steps to prevent these issues from happening again.
I invited you to stay with us on your next trip.
Warm Regards,
Oscar C.
Case Manager
IHGService
Stayed 2 nights in Grand Junction. Hotel was in a good location compared to dinning and shopping. Hotel did a good job with COVID stuff.
Still was able to use pool but had to schedule a time. Breakfast was still available but was pre packaged grab and go. Room was clean and well stocked when we arrived. Would stay again.
We have stayed in Holiday Inn Expresses for most of our two week road trip. Here, the front desk staff wore a mask (like all we have been to) but unlike others the guests generally (over 50% that I saw) chose not to wear masks in the public areas. I did not see the staff remind people of the state rule to wear facial coverings.. The cleaning staff this morning had masks on their chins. I understand hospitality folks rely on the happiness of their patrons for return business but it goes both ways. I am disapointed because typically Holiday Inn Express Staff are a cut above.
Hi paulsL7041YY,
I'm glad you chose our hotel for your visit to Grand Junction. Thank you for staying.
We are all about providing service that is without hassle and complication. I'm sorry you had trouble with the hotel's mask policy. I see this made you think twice about your safety. No worries, I did inform our management about this. I'm confident they will make the necessary action to make sure this won't happen again.
We appreciate your feedback about your stay and looking forward to your next travel.
Many Thanks,
Rein D
Case Manager
IHGService
