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TrailTrekker15
Tallahassee, Florida

Great Value Close to National Parks

4.0 of 5 bubblesReviewed 16 Jan 2024via mobile
My wife and I stayed 4 nights at the Holiday Inn in Grand Junction for our honeymoon. We used it as a base of operations for visiting the surrounding parks in Moab and Montrose as well as points of interest in Grand Junction itself (particularly Colorado National Monument). The hotel is older but has been renovated. The friendly staff upgraded us to a suite with a separate sitting area. The bed was very comfortable and we enjoyed relaxing at the hotel after long days on the trail. The hotel was very quiet for the most part. We also got snow during our visit; we had no trouble entering or leaving the hotel as the road was cleared quickly. We stayed over Thanksgiving and we were thrilled to be able to have the Thanksgiving dinner at the hotel’s restaurant. While not home cooking, it was helpful and appreciated since so few places were open. The Holiday Inn isn’t the fanciest place to stay, but the location and value are excellent. I’d stay here again and recommend it to others.
Date of stay: November 2023
Trip type: Travelled as a couple
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Reviews (253)
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Reviewed 15 October 2023

When I first noticed the blood in the middle of the sheets, we thought it might be a washed-in stain. However, I got something to try to wipe it up, and it wiped up. Eww! I immediately went down to the front desk and requested clean sheets. The front desk gal was extremely apologetic and got me all fresh bedding and a clean mattress pad. She even offered to change the sheets, but I thanked her and told her we would change them. She is the reason I gave this hotel a 2 and not a 1 rating. I mean the one thing I count on in any hotel I stay in is that at the very least I will have clean sheets to sleep in. There are a lot of choices for hotels in Grand Junction, so next time I stay I will pick a different hotel.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank IslandKWGirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2023

I returned for the first time in months as last time I stayed I was assured that the hotel was being sold and a full renovation would be carried out.

Nine months later, nothing has changed. What was an extremely tired hotel is now a dump far below the standard expected of a Holiday Inn. The Holiday Inn Grand Junction is now on a par with a dumpy roadside motel.

That's unfortunate because staff have always been polite and welcoming. Likewise, the food has always been decent for a Holiday Inn.

My first room had a completely worn desk chair, extensively worn and damaged furniture, mold or mildew in the walk-in shower, and hair on the toilet.

I was moved to a new room -- a suite.

The suite had hair on the carpet, huge amounts of hair on the bathtub, and hair on the in-room telephone.

All things considered, this property is far below the acceptable standard for any hotel, let alone a branded hotel in the Holiday Inn chain. It should be deflagged until renovations are completed.

Date of stay: May 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank 80237travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG Hotel, responded to this reviewResponded 16 June 2023

Hi 80237travel,

Thank you for sharing your experience and staying at the Holiday Inn Express & Suites Grand Junction. We appreciate you choosing our hotel brand for your business travel.

We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. I also sent a private message to obtain more information about your experience.

Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again!

Sincerely,

Rosh D.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2023

My wife and I needed help following flight cancellations at Aspen Airport. Kalee at this IHG hotel provided great assistance. The lady not only provided administrative help Kalee also added a personal touch which was appreciated.

Room tip: Kalee at this hotel is a credit to IHG and US hospitality.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank James M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2022 via mobile

The Friendliest staff made this a great stop on our road-trip for my husband and I and our dog. We arrived late at night and the front desk staff was extremely kind and welcoming, our room was comfortable and clean, and our made to order breakfast the next morning was delicious. We’ll be back!

Room tip: Awesome overnight with our dog.
Date of stay: November 2022
Trip type: Travelled with family
Thank Julie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2022 via mobile

The staff was excellent — those that showed up, that is. Those employees were amazing! Seems that like everywhere we’ve been this summer, this hotel - especially the restaurant - is short of staffing!
The room was comfortable though much in need of some deep cleaning (tile grout in bathroom especially) and the shower curtain, and replacement of rusted towel rack, leaking tub/shower faucet; and furniture in the lobby needs cleaned.
Location and parking - great.

Date of stay: October 2022
Trip type: Travelled with friends
Thank Pioneer30789846829
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG Hotel, responded to this reviewResponded 9 November 2022

Dear Pioneer30789846829,

Thank you for selecting our hotel while visiting Grand Junction and for taking the time to provide feedback about your experience. Pleasure having you as our guest.

I am truly sorry that you did not experience an exemplary stay due to our restaurant being short-staffed and the cleanliness of our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff and the comfort of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHGService

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