The location is good, right near the interstate and airport. Everything else was “fine”. Pretty standard stuff to be honest. They do charge an additional fee for breakfast, which seems a little outdated as nicer places include it at a similar price.
Room was ok except the floor could have used a good vacuuming, some finger or toe nails on the floor. The biggest problem was at check-in the first room was hot as a sauna, the staff was friendly and professional and moved us to another room, the second room was a little better, we were told they have been having air issues and this was the last room available, she also gave us a voucher for two free drinks from the bar. We decided to stay and tough it out after 12 hrs on the road, it wasn't a great night but got thru it.
Thank you David_LorraineM for taking the time to give us your feedback about your recent stay with us. I want to apologize for the AC issues you experienced and certainly for the cleanliness not up to yours or our expectations. This is not the impression we are looking to leave you with. Thank you once again for your response.
Randy Rudd
General Manager
We stayed here for a few days recently. The facility is nice, kept clean, and the staff was friendly. I held back one star on the rating because the AC in our room did not work and it was in the 90's outside. We reported it to the front desk the first morning of our stay and they said they sent a maintenance person up. Their solution was to close the drapes all the way. Still no AC. The unit would try to cycle on, klunk loudly and then go off. Made for cyclic sleep at best. The pool was OK, although the doors to the patio outside the pool locked behind you and there is no way to re-enter the pool area unless someone inside lets you in. Awkward. It was quiet and our bed was comfortable.
Thank you joancL1112BV for commenting about your very nice stay with us. We appreciate your feedback, both the positive and negative. I certainly apologize for the AC issues. Thank you for responding and thank you again for choosing us.
Randy Rudd
General Manager
Feeling ripped off. Made reservations for 2 nights was charged for 3. They even re-sold my room on the third day they charged me for but they wont refund my money. Been fighting with them for weeks but they don't seem to care. Be very aware!!
Hi Gmac4121,
Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the billing confusion and customer service. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to discuss your concerns further.
I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you the joy of travel for all experience.
Orlando A.
Case Manager
IHGService
We stayed in room 321 last night. The room was well equipped with a mini fridge and microwave. It was also fairly spacious. However, the freeway noise was loud (we discovered in the morning that our window was off the track), the lamp shades were stained and the mattress was very uncomfortable. We actually thought it might have been a box spring! The room wasn’t particularly dirty, but with the stains on all do the lamps and parts of the walls, along with the multi colored carpet, it had a somewhat dirty feel to it. Over all, not the worst hotel we’ve experienced, but probably the worst Holiday Inn we’ve been to.
Thank you SusanSugg for taking the time to respond regarding your recent accommodations with us. Your feedback is greatly appreciated and I want to apologize for the issues you encountered in your room. This is not the impression we are looking to leave. Thank you again for responding.
Randy Rudd
General Manager
