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devinh513

Decent

3.0 of 5 bubblesReviewed 31 Jul 2021
The location is good, right near the interstate and airport. Everything else was “fine”. Pretty standard stuff to be honest. They do charge an additional fee for breakfast, which seems a little outdated as nicer places include it at a similar price.
Date of stay: July 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (253)
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Traveller rating
107
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14
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Reviewed 2 July 2021 via mobile

Room was ok except the floor could have used a good vacuuming, some finger or toe nails on the floor. The biggest problem was at check-in the first room was hot as a sauna, the staff was friendly and professional and moved us to another room, the second room was a little better, we were told they have been having air issues and this was the last room available, she also gave us a voucher for two free drinks from the bar. We decided to stay and tough it out after 12 hrs on the road, it wasn't a great night but got thru it.

Date of stay: June 2021
Trip type: Travelled with family
Thank David_LorraineM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Randy Rudd, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 3 July 2021

Thank you David_LorraineM for taking the time to give us your feedback about your recent stay with us. I want to apologize for the AC issues you experienced and certainly for the cleanliness not up to yours or our expectations. This is not the impression we are looking to leave you with. Thank you once again for your response.
Randy Rudd
General Manager

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Reviewed 10 June 2021

We stayed here for a few days recently. The facility is nice, kept clean, and the staff was friendly. I held back one star on the rating because the AC in our room did not work and it was in the 90's outside. We reported it to the front desk the first morning of our stay and they said they sent a maintenance person up. Their solution was to close the drapes all the way. Still no AC. The unit would try to cycle on, klunk loudly and then go off. Made for cyclic sleep at best. The pool was OK, although the doors to the patio outside the pool locked behind you and there is no way to re-enter the pool area unless someone inside lets you in. Awkward. It was quiet and our bed was comfortable.

Date of stay: June 2021
    • Value
    • Location
    • Service
1  Thank joancL1112BV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Randy Rudd, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 22 June 2021

Thank you joancL1112BV for commenting about your very nice stay with us. We appreciate your feedback, both the positive and negative. I certainly apologize for the AC issues. Thank you for responding and thank you again for choosing us.
Randy Rudd
General Manager

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Reviewed 26 May 2021

Feeling ripped off. Made reservations for 2 nights was charged for 3. They even re-sold my room on the third day they charged me for but they wont refund my money. Been fighting with them for weeks but they don't seem to care. Be very aware!!

Room tip: Go somewhere else!
Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Gmac4121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 9 June 2021

Hi Gmac4121,

Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the billing confusion and customer service. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to discuss your concerns further.

I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you the joy of travel for all experience.

Orlando A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2021 via mobile

We stayed in room 321 last night. The room was well equipped with a mini fridge and microwave. It was also fairly spacious. However, the freeway noise was loud (we discovered in the morning that our window was off the track), the lamp shades were stained and the mattress was very uncomfortable. We actually thought it might have been a box spring! The room wasn’t particularly dirty, but with the stains on all do the lamps and parts of the walls, along with the multi colored carpet, it had a somewhat dirty feel to it. Over all, not the worst hotel we’ve experienced, but probably the worst Holiday Inn we’ve been to.

Date of stay: April 2021
Trip type: Travelled with family
Thank SusanSugg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shana Martin, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 21 April 2021

Thank you SusanSugg for taking the time to respond regarding your recent accommodations with us. Your feedback is greatly appreciated and I want to apologize for the issues you encountered in your room. This is not the impression we are looking to leave. Thank you again for responding.
Randy Rudd
General Manager

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Reviewed 26 March 2021 via mobile

My stay here was terrible. The front desk people didn't have the courage, training, or the will to enforce the company's stated mask policy. Very disappointing that a company like Holiday Inn can't enforce its own policies.

Date of stay: March 2021
Trip type: Travelled with family
Thank 503jaymeeg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin Hill, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 27 March 2021

Dear 503jaymeeg,

Thank you for expressing your concerns. It is very disappointing to have individuals blatantly disregard mask signs that are posted throughout the property. I have addressed this with the team to continue to bring up the conversation for guests that are not wearing masks, whether it be for personal or medical reasons.

I do hope that the rest of your stay was enjoyable and that you will return because of the cleanliness and security you felt with your room and our staff, and not that of individuals that you encountered.

We wish you safe travels.

Justin Hill
Regional Director of Operations

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