Feeling ripped off. Made reservations for 2 nights was charged for 3. They even re-sold my room on the third day they charged me for but they wont refund my money. Been fighting with them for weeks but they don't seem to care. Be very aware!!
Hi Gmac4121,
Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the billing confusion and customer service. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to discuss your concerns further.
I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you the joy of travel for all experience.
Orlando A.
Case Manager
IHGService
We stayed in room 321 last night. The room was well equipped with a mini fridge and microwave. It was also fairly spacious. However, the freeway noise was loud (we discovered in the morning that our window was off the track), the lamp shades were stained and the mattress was very uncomfortable. We actually thought it might have been a box spring! The room wasn’t particularly dirty, but with the stains on all do the lamps and parts of the walls, along with the multi colored carpet, it had a somewhat dirty feel to it. Over all, not the worst hotel we’ve experienced, but probably the worst Holiday Inn we’ve been to.
Thank you SusanSugg for taking the time to respond regarding your recent accommodations with us. Your feedback is greatly appreciated and I want to apologize for the issues you encountered in your room. This is not the impression we are looking to leave. Thank you again for responding.
Randy Rudd
General Manager
My stay here was terrible. The front desk people didn't have the courage, training, or the will to enforce the company's stated mask policy. Very disappointing that a company like Holiday Inn can't enforce its own policies.
Dear 503jaymeeg,
Thank you for expressing your concerns. It is very disappointing to have individuals blatantly disregard mask signs that are posted throughout the property. I have addressed this with the team to continue to bring up the conversation for guests that are not wearing masks, whether it be for personal or medical reasons.
I do hope that the rest of your stay was enjoyable and that you will return because of the cleanliness and security you felt with your room and our staff, and not that of individuals that you encountered.
We wish you safe travels.
Justin Hill
Regional Director of Operations
The Holiday Inn is 5 years outdated. TVs were old, furniture was old, the decor was very dark and dated, carpeting is worn-out. Rooms have almost no sound insulation, both the windows facing the interstate highway and internally with the walls separating guest rooms and hallways. You can hear a lot of noise, which is unacceptable for a hotel built in the last 10-12 years.
Hi dmoncefs,
Thank you for choosing our hotel for your most recent travel.
I was very disappointed to learn that we were unable to exceed your expectations, due to the condition of our hotel. We strive to provide the best for each visit, and I'm sorry that it was not enough to make your stay a memorable one. Your feedback is much appreciated and shared with the management for future enhancements.
We appreciate the time you have taken to let us know about your experience. We look forward to hosting you again in the future and serving you better.
Best Regards,
Virgil N.
Case Manager
IHGService
The room was very large. The pool was heated but need to make an appointment for using. Complimentary shuttle to airport was available. Front desk was friendly and gave me bottles of water for free. Parking was free.
