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Joan C
Reserve, New Mexico

Very Nice Place

4.0 of 5 bubblesReviewed 9 Jun 2021
We stayed here for a few days recently. The facility is nice, kept clean, and the staff was friendly. I held back one star on the rating because the AC in our room did not work and it was in the 90's outside. We reported it to the front desk the first morning of our stay and they said they sent a maintenance person up. Their solution was to close the drapes all the way. Still no AC. The unit would try to cycle on, klunk loudly and then go off. Made for cyclic sleep at best. The pool was OK, although the doors to the patio outside the pool locked behind you and there is no way to re-enter the pool area unless someone inside lets you in. Awkward. It was quiet and our bed was comfortable.
Date of stay: June 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Randy Rudd, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this review
Responded 21 Jun 2021
Thank you joancL1112BV for commenting about your very nice stay with us. We appreciate your feedback, both the positive and negative. I certainly apologize for the AC issues. Thank you for responding and thank you again for choosing us.
Randy Rudd
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (253)
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    17 - 22 of 253 reviews
    Reviewed 26 May 2021

    Feeling ripped off. Made reservations for 2 nights was charged for 3. They even re-sold my room on the third day they charged me for but they wont refund my money. Been fighting with them for weeks but they don't seem to care. Be very aware!!

    Room tip: Go somewhere else!
    Date of stay: March 2021
      • Sleep Quality
      • Rooms
      • Service
    Thank Gmac4121
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 9 June 2021

    Hi Gmac4121,

    Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the billing confusion and customer service. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to discuss your concerns further.

    I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you the joy of travel for all experience.

    Orlando A.
    Case Manager
    IHGService

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 April 2021 via mobile

    We stayed in room 321 last night. The room was well equipped with a mini fridge and microwave. It was also fairly spacious. However, the freeway noise was loud (we discovered in the morning that our window was off the track), the lamp shades were stained and the mattress was very uncomfortable. We actually thought it might have been a box spring! The room wasn’t particularly dirty, but with the stains on all do the lamps and parts of the walls, along with the multi colored carpet, it had a somewhat dirty feel to it. Over all, not the worst hotel we’ve experienced, but probably the worst Holiday Inn we’ve been to.

    Date of stay: April 2021
    Trip type: Travelled with family
    Thank SusanSugg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shana Martin, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 21 April 2021

    Thank you SusanSugg for taking the time to respond regarding your recent accommodations with us. Your feedback is greatly appreciated and I want to apologize for the issues you encountered in your room. This is not the impression we are looking to leave. Thank you again for responding.
    Randy Rudd
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 March 2021 via mobile

    My stay here was terrible. The front desk people didn't have the courage, training, or the will to enforce the company's stated mask policy. Very disappointing that a company like Holiday Inn can't enforce its own policies.

    Date of stay: March 2021
    Trip type: Travelled with family
    Thank 503jaymeeg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Justin Hill, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 27 March 2021

    Dear 503jaymeeg,

    Thank you for expressing your concerns. It is very disappointing to have individuals blatantly disregard mask signs that are posted throughout the property. I have addressed this with the team to continue to bring up the conversation for guests that are not wearing masks, whether it be for personal or medical reasons.

    I do hope that the rest of your stay was enjoyable and that you will return because of the cleanliness and security you felt with your room and our staff, and not that of individuals that you encountered.

    We wish you safe travels.

    Justin Hill
    Regional Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 December 2020

    The Holiday Inn is 5 years outdated. TVs were old, furniture was old, the decor was very dark and dated, carpeting is worn-out. Rooms have almost no sound insulation, both the windows facing the interstate highway and internally with the walls separating guest rooms and hallways. You can hear a lot of noise, which is unacceptable for a hotel built in the last 10-12 years.

    Date of stay: November 2020
    • Trip type: Travelled on business
      • Value
      • Rooms
      • Service
    2  Thank dmoncefs
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 31 December 2020

    Hi dmoncefs,

    Thank you for choosing our hotel for your most recent travel.

    I was very disappointed to learn that we were unable to exceed your expectations, due to the condition of our hotel. We strive to provide the best for each visit, and I'm sorry that it was not enough to make your stay a memorable one. Your feedback is much appreciated and shared with the management for future enhancements.

    We appreciate the time you have taken to let us know about your experience. We look forward to hosting you again in the future and serving you better.

    Best Regards,

    Virgil N.
    Case Manager
    IHGService

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 October 2020

    The room was very large. The pool was heated but need to make an appointment for using. Complimentary shuttle to airport was available. Front desk was friendly and gave me bottles of water for free. Parking was free.

    Date of stay: October 2020
      • Value
      • Cleanliness
      • Service
    2  Thank bachelor8
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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