My stay here was terrible. The front desk people didn't have the courage, training, or the will to enforce the company's stated mask policy. Very disappointing that a company like Holiday Inn can't enforce its own policies.
107
76
37
19
14
SusanSugg
Bakersfield, CaliforniaAwful mattresses
Reviewed 17 Apr 2021via mobile
We stayed in room 321 last night. The room was well equipped with a mini fridge and microwave. It was also fairly spacious. However, the freeway noise was loud (we discovered in the morning that our window was off the track), the lamp shades were stained and the mattress was very uncomfortable. We actually thought it might have been a box spring! The room wasn’t particularly dirty, but with the stains on all do the lamps and parts of the walls, along with the multi colored carpet, it had a somewhat dirty feel to it. Over all, not the worst hotel we’ve experienced, but probably the worst Holiday Inn we’ve been to.
Date of stay: April 2021Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shana Martin, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this review
Responded 20 Apr 2021
Thank you SusanSugg for taking the time to respond regarding your recent accommodations with us. Your feedback is greatly appreciated and I want to apologize for the issues you encountered in your room. This is not the impression we are looking to leave. Thank you again for responding.
Randy Rudd
General Manager
Randy Rudd
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
- Hotels.com
- Wyndham$173
- Booking.com
0.2 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
- DoubleTree
- Hotels.com
- Booking.com
0.3 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
- Hotels.com
- Booking.com
- Trip.com
4.1 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
- Booking.com
- Hotels.com
- Choice Hotels
0.4 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
- Booking.com
- Hotels.com
- Skyscanner.com
2.5 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
Get rewarded with One Key
- Hotels.com
- Booking.com
- SpringHill Suites
Get rewarded with One Key
- Hotels.com
- Residence Inn$213
- Booking.com
4.3 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
- Hotels.com
- Wyndham$117
- Expedia.com$117
0.7 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
6.9 km from Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Free Wifi
Free parking
Reviews (253)
Filter reviews
253 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
107
76
37
19
14
Show reviews that mention
All reviews front desk staff next morning would stay here again comfortable room road trip lobby shuttle
Updating list...
19 - 24 of 253 reviews
503jaymeeg
5
via mobile
Date of stay: March 2021
Ask 503jaymeeg about Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
Thank 503jaymeeg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin Hill, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 27 March 2021
Dear 503jaymeeg,
Thank you for expressing your concerns. It is very disappointing to have individuals blatantly disregard mask signs that are posted throughout the property. I have addressed this with the team to continue to bring up the conversation for guests that are not wearing masks, whether it be for personal or medical reasons.
I do hope that the rest of your stay was enjoyable and that you will return because of the cleanliness and security you felt with your room and our staff, and not that of individuals that you encountered.
We wish you safe travels.
Justin Hill
Regional Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dmoncefs
3755
The Holiday Inn is 5 years outdated. TVs were old, furniture was old, the decor was very dark and dated, carpeting is worn-out. Rooms have almost no sound insulation, both the windows facing the interstate highway and internally with the walls separating guest rooms and hallways. You can hear a lot of noise, which is unacceptable for a hotel built in the last 10-12 years.
Date of stay: November 2020
Ask dmoncefs about Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
2 Thank dmoncefs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 31 December 2020
Hi dmoncefs,
Thank you for choosing our hotel for your most recent travel.
I was very disappointed to learn that we were unable to exceed your expectations, due to the condition of our hotel. We strive to provide the best for each visit, and I'm sorry that it was not enough to make your stay a memorable one. Your feedback is much appreciated and shared with the management for future enhancements.
We appreciate the time you have taken to let us know about your experience. We look forward to hosting you again in the future and serving you better.
Best Regards,
Virgil N.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bachelor8
546465
The room was very large. The pool was heated but need to make an appointment for using. Complimentary shuttle to airport was available. Front desk was friendly and gave me bottles of water for free. Parking was free.
Date of stay: October 2020
Ask bachelor8 about Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
2 Thank bachelor8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
50statesterritories
Wayne, Michigan
480120
The hotel is right off of I-70, however signage finding it from the road is not too good. You have to drive through an office park. It’s near the regional airport. The lobby is very large and roomy. Since it was after 5PM, my room was ready right away. They were nice enough to upgrade me to a suite, with a small sitting area and extra TV. Room was clean and shower worked as well as most hotel showers do.
The pool is open until 11, so I had time for a swim.
I did not dine at the restaurant.
Date of stay: August 2020
Ask 50statesterritories about Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
1 Thank 50statesterritories
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
poiuqwerasdfvcxz
West Hartford, Connecticut
69
via mobile
Room nice. Front desk staff very nice. But very, very noisy. You hear any footstep or movement above, all doors closing in hallway, any car doors slamming shut, all car horn beeps when cars are locked. And the noises happen all hours with late arrivals and early departures. Be prepared to be woken up a lot and have to get up early as noise is intense after around 6am.
Date of stay: September 2020
Ask poiuqwerasdfvcxz about Holiday Inn & Suites Grand Junction-Airport, an IHG hotel
1 Thank poiuqwerasdfvcxz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 15 October 2020
Hello poiuqwerasdfvcxz,
It is great to hear feedback from one of our guests.
We find ways for our guests to have an efficient and frictionless stay experience. It is saddening to know that issues with noise made us miss the mark. I am sorry for the letdown. Not to worry, I have looped our team to make sure that each area of concern is addressed accordingly.
Despite the inconvenience, we hope that you can give us another opportunity to host your stay again.
Best,
Ronald R.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC