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Keith B
Wayne, Michigan

Large room

5.0 of 5 bubblesReviewed 7 Oct 2020
The hotel is right off of I-70, however signage finding it from the road is not too good. You have to drive through an office park. It’s near the regional airport. The lobby is very large and roomy. Since it was after 5PM, my room was ready right away. They were nice enough to upgrade me to a suite, with a small sitting area and extra TV. Room was clean and shower worked as well as most hotel showers do.

The pool is open until 11, so I had time for a swim.

I did not dine at the restaurant.
Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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Reviews (253)
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23 - 28 of 253 reviews
Reviewed 29 September 2020 via mobile

Room nice. Front desk staff very nice. But very, very noisy. You hear any footstep or movement above, all doors closing in hallway, any car doors slamming shut, all car horn beeps when cars are locked. And the noises happen all hours with late arrivals and early departures. Be prepared to be woken up a lot and have to get up early as noise is intense after around 6am.

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank poiuqwerasdfvcxz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 15 October 2020

Hello poiuqwerasdfvcxz,

It is great to hear feedback from one of our guests.

We find ways for our guests to have an efficient and frictionless stay experience. It is saddening to know that issues with noise made us miss the mark. I am sorry for the letdown. Not to worry, I have looped our team to make sure that each area of concern is addressed accordingly.

Despite the inconvenience, we hope that you can give us another opportunity to host your stay again.

Best,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2020 via mobile

Very disorganized restaurant that is serving breakfast. We tried to have a breakfast and the server Amelio told us 20 mins wait. We waited 35 minutes watching people getting out of the restaurant and the server Amelio was avoiding eye contact with us to even have us seated. This place “ Amelio” wasted my time while traveling. They are supposed to make your stay and travel easier. In this case they dropped the ball. He “ Amelio” even had people seated without serving them breakfast. This place is a joke. Stop wasting people’s time!!!!!!! We felt that we had to let someone know about Amelio’s behavior, we tried to inform Sierra that was at the desk, but Sierra was very defensive and unapologetic, which made us more upset. It was basically take it or leave it attitude, which is not acceptable in this business. When we check out, Sierra didn’t even says a word to us, not even thank you for staying with us, Sierra acted like a machine “Even machines display a thank you message”. Amelio/Sierra is the issue in this hotel, everything else is good. Amelio was dishonest and Sierra was very Deffensive and Rude, this doesn’t look good for Holiday Inn. Please who ever reads this, don’t blame it on the pandemic. We have been on the road and we stayed at many hotels, this kind of behavior never occurred. Dishonesty/Rudeness and business don’t go together!!!! Poor poor management/service.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Joepack08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2020

Pros:
Nice clean room, had a microwave and frig/freezer which we needed for the overnight stay. The living room was separated from the bedroom with a door. Complementary breakfast was good and not just a continental breakfast buffet. Check in was easy while dealing with COVID. It sounded like the pool required reservations and time limits.

Cons:
Font lobby workers did not have uniforms and were just in a t-shirt. I don’t know if he was just jumping in due to the rush at the desk. The bathtub had some long hair when we first got in the room. Noises from the louder freeway traffic and people above can be heard. The air vents are a lot louder than normal but they do cool off the place fast.

Kudos to the breakfast server Andrea who had the best customer service skills and was smiling behind the mask.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank U2768YBpeterb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2020

Right next to highway exit. Can drive just several blocks to find supermarket. Has a restaurant on premises, or can find many other restaurants nearby. Location is possible to make day trips to Utah's national parks.

Date of stay: June 2020
Trip type: Travelled on business
Thank DrHappy0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tammie Thompson-Booker, Owner at Holiday Inn & Suites Grand Junction-Airport, an IHG hotel, responded to this reviewResponded 29 July 2020

DrHappy0,

Thank you for staying at the Holiday Inn & Suites Grand Junction Airport. We appreciate you taking the time to provide feedback to the team regarding your recent stay.
Glad to hear that you enjoyed our convenient location. Hope you enjoyed touring Colorado National Monument and the Utah National Parks.
We hope you will stay with us again very soon!
Sincerely,
Tammie Thompson-Booker
Regional Sales Director
Holiday Inn & Suites Grand Junction Airport

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Reviewed 30 December 2019 via mobile

We had such a great stay. Our room was clean and comfortable, the staff welcomed our Bernedoodle with pleasure and plenty of treats. The pool and hot tub were a welcome relief from the road and well maintained. Best of all, they are HONEST and helpful to two forgetful travelers. We left our valuable laptop in the room and didn’t realize for a whole day. When we called in a panic, they shipped it out to us right away. You can’t ask for better hospitality with nicer staff.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank ashleyzrkn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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