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Mike D

Great customer service

4.0 of 5 bubblesReviewed 14 Dec 2024
Heather at the front desk was great! My wife and I locked ourselves out of our room, needed water, needed scissors, and the list goes on. We regretfully were high maintenance and heather was a rockstar!
Date of stay: December 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (435)
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2 - 7 of 435 reviews
Reviewed 11 September 2024

This hotel doesn't even deserve one star. We arrived in the evening and our bathroom had clearly not been cleaned, or at least not cleaned well. The managers offer was to give us 20% off. What a joke! We were booked for 2 nights and left first thing in the morning. It was so disgusting we couldn't even stand to let them try and clean it better. I wouldn't even shower in there. The front desk manager was rude and unhelpful. Do yourself a favor, book elsewhere. The Hampton Inn just down the street is wonderful and CLEAN!

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Heather L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2024

The hotel was well furnished and clean. The reception desk personnel were friendly, helpful and knowledgeable. Our room was comfortable and clean. All the staff with whom we had contact were very friendly, with the exception of one. The young woman that was running the breakfast room was not doing the job very well. We came for breakfast 30 minutes before closing and there was no yogurt, there were about 5-6 slices of bread in the case and nothing else, there was an empty milk container sitting in a puddle of spilled milk, no eggs, no meat, the counters were all very messy and nobody attending to the problems. After waiting a few minutes, I stuck my head through the door to the kitchen area and saw the woman standing back in the room, doing something that had nothing to do with preparing food to restock the empty cases ( it seemed as if she were texting, but not sure ). I asked about milk and she said nothing, acted as if I had irritated her for asking at all, but proceeded to refill the milk container. She then did some limited restocking of the food. Unfortunately, she is only reason my evaluation was not a 5 star.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank p625
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 September 2024

Located right on the Colorado River, a short drive from historic downtown area. Beds comfy, pillows very soft, nice large room with 2 queen sized beds. Breakfast was good standard in a clean and average sized dining area. Only reason I gave an average rating was due to one member of reception staff who lacked personality, warmth or the ability to communicate effectively with guests, perhaps needs a carer change?? I would recommend staying here, it's also next door to Defiance Rafting - excellent rafting outfitters.

Room tip: Crazy roundabout system in Glenwood Springs, took a few attempts to get to hotel.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlisonOzzie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2024 via mobile

I wanted to give a 3.5 star review but This hotel seems to be improving since last here. Still a little outdated but I gave it 4 stars for customer service, clean rooms, and location on the river is great. The pool area and hot tub back in commission and all was working well when we were here. The grill on outdoor deck pool area was great! We went to city market for steaks and chicken and had a bbq on the river deck. The lighting in this hotel still very dim in hallways and rooms. The elevator is small but works great. Continental breakfast area light and bright with basic staples. It does have waffle maker, eggs and sausage. Enjoyed third floor, odd rooms have river view. Walk to Dairy Queen on the river walk. And if you cross over the road at the roundabout you can go watch the kayakers and boarders in the whitewater surf area under bridge. Easy access to west Glenwood restaurants and still only 6 min drive to springs. Easy to get on I70 and 40 minutes to Rifle Falls state park.

Room tip: Parking is limited and make sure you display the notice they give you on your dashboard. Odd rooms face river. 3rd floor quieter.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank jank761
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2023 via mobile

I stayed at the Quality Inn and Suites by the River for a one night getaway right before Thanksgiving. We stayed here in 2021 and it is much improved. You can now have breakfast downstairs and the elevator is working . Here are things I like about the hotel: There is a pool that is warm enough to swim in and a hot tub thst was nice and toasty. There are 113 TV channels which includes HBO, two of the Hallmark Channels, Nickelodeon, and PBS Create. The rooms are large and include a suite area with a couch and table. There was a goid variety of foods dyring breakfast including three different muffins and fruits including oranges, apples, and bananas. The only thing that mom didn’t like was that the shower handle was loose which made it hard to control the water temperature. Overall, the hotel is a good quality for the price. I give it 4.5 stars!

Date of stay: November 2023
Trip type: Travelled with family
Thank bethsoutherncolorado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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