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yuravgjoe
Memphis, Tennessee

Nice week in 401 and everything within a short walk

4.0 of 5 bubblesReviewed 16 Mar 2024via mobile
Spent a week in 401 with fireplace and two windows for a great Mountain View. Front desk personnel were wonderful. This is a great location with shopping and restaurants close and about 15 to 20 minute walk to the Hot Springs, Gondolas, or downtown. We came in on train and had a few suitcases so we took an Uber to and from train but could easily have walked with less luggage. We will bring bikes next time. Only complaint is hot shower water was inconsistent. Some mornings the water only got luke warm. Kitchen well stocked and comfortable bed. Great choice and we will return. Breakfast instant eggs were suspect, but otherwise the morning fare was decent. Call Hookers in town and reserve a wading trip with Matt. You won’t need any gear.
Date of stay: March 2024
Room Tip: 6 EV charging stations in parking lot and never more than 1 occupied.
Trip type: Travelled as a couple
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Kevin Kennedy, General Manager at Residence Inn Glenwood Springs, responded to this review
Responded 2 May 2024
Thank you for sharing your detailed feedback following your recent stay with us at [Hotel Name]. We are delighted to hear that you enjoyed your time in room 401, especially the cozy fireplace and picturesque Mountain View from the two windows.

It's wonderful to know that our front desk personnel left a positive impression on you and that you found the location convenient, with shopping, restaurants, and key attractions within easy reach. We appreciate your feedback regarding the hot water inconsistency and apologize for any inconvenience this may have caused. Rest assured, we'll look into this matter to ensure a more consistent experience for our guests in the future.

We're thrilled that you found our kitchen well-stocked, the bed comfortable, and your overall stay enjoyable. Regarding your breakfast experience, we'll certainly take note of your feedback about the eggs and strive to improve in that area.

We can't wait to welcome you back for another fantastic stay, and we hope you'll consider bringing your bikes next time to explore even more of the area's beauty. Should you have any further comments or questions, please don't hesitate to reach out.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 November 2023 via mobile

Good clean rooms which is the most important thing to me. Two things to improve is the office station in my room had a plug for electronics that didn’t work. When I went to check out, I stood at front desk for 5 minutes and no clerk appeared. I called the front desk with my cell phone and spoke to someone who said they’d notify them. I then saw the clerks cell phone ring on the desk, still no clerk. Shortly thereafter, two clerks exited the back room behind the desk and promptly checked me out. There is a camera at the desk, so they probably need to look up more often if they’re in the office. It was 8:30 am so it wasn’t an odd time to check out. The breakfast is great with lots of to go options.

Room tip: Parking is $12 per night.
Date of stay: November 2023
Trip type: Travelled on business
Thank rebeccamerritt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 30 November 2023


Thank you for sharing your feedback! We appreciate your positive comments about our clean rooms and breakfast options. We apologize for the inconvenience you experienced with the office station plug and the delay during the check-out process. We take your comments seriously and will address these issues with our team to ensure a smoother experience for our guests. Your input helps us improve, and we hope to welcome you back for an even better stay in the future. If you have any further concerns or suggestions, please feel free to reach out.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 10 September 2023

We needed to check in early for a wedding and they were very flexible. The room was clean and laid out very well. The breakfast choices were great.
The front desk was extremely knowledgeable about the area. All of the staff was friendly and hospitable.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank dcmay555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 30 November 2023

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our team was able to accommodate your early check-in request and that you enjoyed a clean and well-laid-out room. It's fantastic to know that you found our breakfast choices to your liking and that our front desk staff provided valuable information about the area.

We appreciate your kind words about our friendly and hospitable staff. We strive to create a welcoming atmosphere for all our guests, and it's rewarding to know that our efforts have made a positive impact on your stay. Should you have any future trips or events in the area, we'd be delighted to host you again. If there's anything specific you loved or any areas where we can further improve, please feel free to let us know. Safe travels!

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Reviewed 18 August 2023 via mobile

Had never stayed in a Residence Inn as a Gold Elite Marriott member. Lovely public areas, pool and gym. Most efficient check in I have received in a while at a Marriott (inconsistencies between check in experiences at Marriott’s are huge). Lovely having larger space being a Residence Inn. Rooms a little bit dated but nothing terrible but carpets in room looked old and grubby. Breakfast was superior to other Marriott chains so I disagree with previous post. Lots more choice and was good to take prepacked burrito for s snack later.
Only minor negatives were at check in, breakfast was never mentioned to us so we called later to see if actually included and found it was. Also did not like tip envelope/flyer by the bed (see photo). Never seen this at any other Marriott properties and find it offensive to be honest.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Camda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 28 September 2023

Thank you for your review Camda. We are happy you enjoyed your first visit at a Residence Inn. We appreciate you noticing the many great options we offer at breakfast. We appreciate your loyalty the the Marriott brand and hope you will return to any of the Residence Inn's worldwide.

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Reviewed 26 July 2023

Residence Inn used to have an excellent breakfast but not any more. Undercooked eggs, prepackaged breakfast burritos that are reheated day after day and squishy packaged waffles that you can’t chew after heating them. Bring back the pancake maker and waffle makers! Rest of the stay was fine!

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank jessicazzzzzzzz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 26 July 2023

Thank you for your review Jessicazzzz. We are sorry you didn't enjoy our breakfast. We actually have the waffle makers coming back this weekend. We hope you can come back and enjoy the fresh waffles next time you visit Glenwood Springs.

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Reviewed 15 July 2023

My parents stayed at this hotel due to a medical emergency. The hotel staff was amazing with helping my parents into an accessible room as soon as one was available. Allowing them to move the furniture around to fit a chair in for recovery. When my parents got the doctor clearance to fly, the hotel was super nice in moving the chair into a storage space until it could be picked up. They went above and beyond to assist my parents with the situation they were in and I can't say enough nice things about how kind they all were to help out in the crisis.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jennifer H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Kennedy, General Manager at Residence Inn Glenwood Springs, responded to this reviewResponded 27 July 2023

Thank you for the review jenniferh! I am happy to hear how your parents were treated while staying with us. We want everyone to have an enjoyable visit, and especially when there is an emergency. We hope you can return to us for a more pleasurable visit. Thanks again for your review.

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