I've been staying at this hotel for almost 10 years for work and play. Last weekend we came to look at the aspens changing and stayed here - when we arrived Crystal made us feel like we were the most important guests staying there! She was absolutely world-class, addressing us by name, making accommodations for us arriving early, and room upgrade, were so very much appreciated. Jade was awesome as always for always helping me with reservations too, and this was just a perfect stay. Rooms were clean, quality, and quiet and we enjoyed our relaxing time here? Crystal and Jade - you are simply the best - the precipice of customer service!!!!