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“A little personal touch”
Review of Frontier Airlines


Reviewed 1 November 2023

We had a connecting flight from Las Vegas to Philadelphia via Denver. Our flight to Denver was delayed to the point that we had a possibility of missing our flight from Denver to Philadelphia. When we landed in Denver, the flight attendant was sensitive enough to announce to the other passengers to allow us to disembark first so as to give us a chance to catch our connecting flight. Delays could happen and our past experiences with other airlines would be "each man for himself" so I appreciated the little personal touch that flight attendant made. We were able to make it to our connecting flight because of this

Date of travel: October 2023
    • Seat comfort
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank dominics627
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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3,309 - 3,313 of 25,507 reviews

Reviewed 1 November 2023

Every time I give them a chance they let me down. Flight delays twice already and flight hasn't even left. Making it a late arrival and not much sleep. No reason given just excuses and delays.

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
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Thank Artimus E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

It is perplexing why Frontier Airlines appears to prioritize profitability over offering competitive pricing to its customers. A truly customer-centric approach is conspicuously absent from their business model, as they seem to rely heavily on a multitude of fees. During our recent trip from SLC to Las Vegas, the total cost for two round-trip tickets exceeded $700, with baggage fees constituting more than 50% of that amount. Notably, the charges for a 10-pound overweight bag reached $75, while an additional 15-pound surplus incurred a staggering $100 fee. This cascading fee structure exacts a significant toll on the customer.

A more equitable approach would involve seeking a balanced middle ground, benefiting both Frontier and its paying customers. For instance, Frontier could proactively recommend a cost-effective solution, such as this: 'Please note that if your single checked bag exceeds the weight limit, you will be required to pay an additional $75 to $100, totaling up to $164 each way. We recommend traveling with two separate 40-pound checked bags, potentially saving you a substantial amount while providing you with more luggage weight allowance, and avoiding extra fees.'

By transparently sharing such information, Frontier can enhance its business practices and cultivate stronger customer trust. Regrettably, our experience with Frontier Airlines has deterred us from considering them as a viable option in the future. What initially seemed like a budget-friendly choice ultimately proved to be the most expensive among all airlines, and it lacked the amenities offered by their competitors. We sincerely hopeu that Frontier Airlines takes this feedback to heart and considers it earnestly.

Thank Mark K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

Frontier stranded my 8yo daughter and I in Denver, CO. far from our origin point and destination. They canceled our connecting flight while we were on their first flight and after waiting in line at their customer service desk (for over an hour), they told us we would have to wait at least 3 days to be sent to Las Vegas (for a 24 hour layover) before they could take us to our destination 4 days late. There was no offer of anything but they would simply supply a qr code to file a complaint for a refund that takes up to 7 days. Not even a number to call cause they suck that much! We had to pay for a completely different airline to take us to our destination and Frontier won't even refund everything, instead they have made a "credit" for me to fly Frontier again (within 90 days) as the only option to receive my full refund. Frontier is HORRIBLE and even with a credit, I'd never fly with them again. Save yourself, fly with a different airline. Driving would've been faster than frontier.

Date of travel: October 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Sjatattoos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2023

Frontier is operated by thieves. I had to purchase additional tickets with Southwest Twice. Crooked.

Date of travel: October 2023
Thank Miss B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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