We had scheduled a short 3 day trip (for 2 people), to New Orleans, Louisiana; from Orlando, The cost of the flight initially was $204.62 Roundtrip, we paid an additional day a fee of $188.00 (Totaling $392.62). Florida. We boarded our flight in Orlando, FL., arriving in Atlanta 9:00 am. Our connecting flight on Frontier Airlines Flight F9 1499, from Hartsfield-Jackson International Airport, in Atlanta, was scheduled to depart at 2:01 PM. We sat in a culdesac waiting for our flight for 4 hours. As time approached, we (along with several other passengers ) learned that our gate had been changed; and we further learned that they had changed the gate (at short notice) and the airplane was preparing to close the doors) and that we would have to take a tram to get there and we would not make the flight. We were informed that it was "a new destination". We asked for other options and were told that "there were none". We requested the assistance of a supervisor who said "she was sorry, nothing she would do". We attempted to contact the corporate office for Frontier Airlines. That telephone number goes to the Philippines. We were told by a supervisor there informed us very in a very nasty way that because we purchased our tickets from a third party vendor, they notified the vendor, not us. According to the nasty man, supervisor, "the vendor was responsible for notifying us. He hung up the telephone on us. We went from one kiosk to another asking to purchase seats to New Orleans, La. that day. We found an airline that sold us 2 tickets to New Orleans leaving at 7:00 pm, that cost us an additional $290.00. Our luggage was on the supposed connecting flight. This issue of disfunction cost us a total of $683.42; never mind, the rudeness, stress, and frustration, and time wasted.
Upon returning home, I sent a certified letter to Mr. Biddle, CEO Frontier Airlines, that was ignored; also I filed with FAA, Their response was to offer us a $86.00 (we never received that credit either) REALLY NO SURPRISE? Another slap in the face, and insult. YOU OWE US NOTHING SHORT OF $350.00, for this trip from HELL! We find I contacted another agency and am awaiting their response. I researched Frontier Airlines and have learned of their continued poor customer service. I have learned that it is better to fly the a Airline that respects its customers. Mr. Biddle increasing flights you can, filling them is another. I urge all to not travel with Frontier.