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Reviewed 24 October 2020

We stayed here for a few nights on the tail end of a trip through Jackson, Wyoming, Yellowstone, Rapid City. This area was our last stop and we had a lovely stay. From our immediate, easy check in (safely following covid protocols), to our FABULOUS and huge suite, we loved it. Stayed here with our family of four, the suite was HUGE - plenty of room to spread out, plus, 2 queen beds, a pullout sofa, and they were able to bring up a rollaway bed as well, so convenient when you're traveling with a family, plus very comfortable. Room was bright and very clean. The restaurant/bar in the lobby was convenient and tasty with indoor and outdoor seating. Loved it here and would stay again.

Date of stay: August 2020
    • Value
    • Location
    • Service
2  Thank chimomoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Newton, Guest Services / Front Office at Renaissance Boulder Flatiron Hotel, responded to this reviewResponded 22 November 2020

Thank you for your great review. We are so glad to hear that your family enjoyed their stay. We hope to see you again soon!

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Reviewed 19 September 2020

My husband and I and 2 relatives stayed at this hotel from 9/12 - 9/14/20. We reserved 3 rooms. The mountain view room my husband and I requested wasn't ready when we arrived late afternoon. Relative 1's room was ready, and then somehow a mountain-view room was ready w/in 2 minutes of our arrival (once we got in our room, it seemed no one had actually stayed in the room in a very long time). Relative 2 arrived that evening.

There were many, many issues.

There was only 1 person at check-in every time we were in the lobby, so that individual was taking care of all of the guests, answering the phone, checking in/out, etc.

In our room, the wallpaper on 1 wall in the bathroom had been replaced. There was wallpaper paste on the wall and the wall/ceiling hadn't been trimmed out. If we had seen that before unpacking, we would have switched rooms.

The desk chair and carpet were stained in our room.

They advertise breakfast in Flatz from 6 a.m. - 10 a.m. on a wall in between the elevators on our floor, but it's Starbucks that's open, not Flatz. Relative 2's rate included breakfast. When he saw Flatz was closed for breakfast, the person at the front desk gave him coupons to Starbucks. The website shows Grab and Go breakfast from the restaurant.

My husband and I were out of the room almost the entire day our 1st full day there. We returned to the room at 3:30 and the room hadn't been cleaned. I called the front desk and was told they clean the room every 4th day. We were not told that when we checked in. I asked for clean towels. They brought up 2 bath towels and 1 wash cloth and didn't remove dirty towels.

I had to go to the front desk asking for more bath towels, bath mat and hand towels. There were 3 parties in line in front of me. The couple at the check-in desk had checked in the day before, same day as us. They were being told clean every 4th day. The couple asked for clean towels and more shampoo and conditioner and that dirty towels be removed. That couple hadn't been told about 4th day cleaning upon check-in either. The 2 other parties were checking in and were told about the 4th day cleaning and only Starbucks was open for breakfast. If you checked in on Saturday, 9/12/20, you weren't told about 4th day cleaning or only Starbucks was open for breakfast.

The day we were checking out, housekeeping just opened our door. No knock, no announcement of housekeeping, nothing. She had seen my husband walk in the room a few minutes earlier.

The maintenance guy was delivering towels also. A very-short staffed hotel in every department.

We've been going to Boulder for 20 years and more than likely stay at the Renaissance. The last 2-3 years it's been going downhill. Now it's to the point we won't return. We'll stay at the brand new Homewood Suites next door when it opens.

Yes, we know traveling during the pandemic isn't idea, but this was a necessity.

This hotel should not have the Renaissance flag.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
Thank reviewercarmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Guse, General Manager at Renaissance Boulder Flatiron Hotel, responded to this reviewResponded 22 September 2020

reviewercarmel,

Thank you for taking the time to write this detailed review and please accept my apologies for the less than ideal stay. The number of challenges you encountered clearly does not live up to your expectations nor the standards we have for ourselves. We enjoy these social platforms to celebrate the successes but it is equally important that we make changes to correct the misses. We will absolutely being do so with your review. I understand the stay may have soured your perception of the property but please reach out directly if you are ever back in the area. I would love nothing more than to turn this around for you. Safe travels and all the best.

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Reviewed 9 September 2020

We stayed here once in March right before everything was shut down and again in June for a change of scenery. Both times were wonderful. It's in a nice location with a number of restaurants close by. We absolutely loved Eat! which was across the street. Rooms were a good size and very clean.

Date of stay: June 2020
    • Location
    • Sleep Quality
    • Service
Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Guse, General Manager at Renaissance Boulder Flatiron Hotel, responded to this reviewResponded 16 September 2020

Gina H,

Thank you for your loyalty to the Renaissance Boulder Flatiron. Seeing familiar faces during these uncertain times certainly brings a smile to our faces. We are here for your next getaway, hope to see you soon!

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Reviewed 8 September 2020

Stayed one night out in the two queen bed two room suite. Hotel has a great location near many shops and resturants. Only needed a place for the night. The room with the beds seemed to be warmer than the living room area of the suite. It was a bit dated but beds were still comfy and clean. Stayed during covid so no room service but the downstair restaurant had a limited togo menu and the staff there could not have been nicer and the food was great.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
Thank bette13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Guse, General Manager at Renaissance Boulder Flatiron Hotel, responded to this reviewResponded 16 September 2020

bette13,

We really appreciate you choosing to stay with us and thank you for the great review. Things are a little bit different right now but we are as committed as ever to being your home away from home, with top notch cleanliness and service. We look forward to welcoming you back soon.

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Reviewed 4 September 2020

We stayed here for 2 nights while moving our son into his room at CU. The property is nice and the rooms are clean. We enjoyed the location to many restaurants and the quick drive to campus. It was also nice to have the outdoor patio with spaced tables to enjoy drinks in the evening.

Date of stay: August 2020
    • Value
    • Rooms
    • Service
2  Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Guse, General Manager at Renaissance Boulder Flatiron Hotel, responded to this reviewResponded 16 September 2020

James L,

Thank you for the review. This hotel has so many great things to offer in such a unique Colorado setting, all while being just minutes from downtown Boulder. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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