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ChristinaMarie
Laguna Beach, California

Great hotel, needs some updates

Review of Paso Robles Inn
4.0 of 5 bubblesReviewed 13 Nov 2023via mobile
I’ll start with the good. This is a beautiful, historic hotel right in the heart of Paso. It’s directly across from the main downtown area and less than a 5 minute walk to so many fun bars, restaurants, tasting rooms, stores, etc. The grounds are stunning, well kept and absolutely beautiful. We stayed in a spa room and spent hours relaxing in the private balcony spa. The spa was the highlight of this stay, we loved it! The staff is extremely helpful and friendly. The breakfast at the hotel restaurant was good and had a variety of dishes to choose from.

The room itself was dated and kinda dingy-feeling. The first thing I noticed when I walked in was that the carpet was stained and very badly needed a cleaning. The wooden bathroom vanity was chipped. The whole room felt like it could have been beautiful and luxurious like the rest of the hotel, but just wasn’t.

Would I return again? Yes, for the location, friendly staff and of course the private balcony spa! But I hope that the rooms receive the updates they need.
Date of stay: November 2023
Room Tip: Book a spa room, it’s worth every penny
Trip type: Travelled as a couple
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Guest Service Manager, Guest Services / Front Office at Paso Robles Inn, responded to this review
Responded 13 Nov 2023
Hello ChristinaKothlow,
Thank you for taking the time to leave us a review. We truly value our guest opinions. I'm happy to see that you enjoyed the location along with the grounds. Please know we are currently in the works to do some updates in our rooms and property. Again I am sorry about the state of the room. We hope that you will give us another try. Thank you again for staying with us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 November 2023

VERY nice hotel right in the middle of downtown Paso Robles. We arrived on Halloween and the entire downtown square was blocked off and full of kids trick or treating - it was spectacular.

The hotel is spread out and the rooms aren't the easiest to locate - but they form a circle around some beautifully landscaped grounds - ponds, bridges, walkways wind throughout the facility. Places to sit and enjoy the peace and quiet.

The rooms we spacious and well appointed. Clean - Quiet. Staff was fantastic - both registration and restaurant staff. Menu offered wide choice at reasonable pricing. It was nice checking in at 6pm, unpacking and NOT having to go out and find a place to eat.

Slept like a baby..... I WILL be back.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Steve D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Paso Robles Inn, responded to this reviewResponded 12 November 2023

Hello GSPdog,
Thank you for taking the time to leave us a review. We are so thrilled to hear that your stay with us was everything you expected. We hope to see you again soon, thank you again for choosing the Paso Robles Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023

We spent a couple of nights at the Paso Robles Inn. It is right across the street from the downtown square with many shops and restaurants. It is an older Inn and we found the grounds and room were kept up very nicely. Our room was comfortable and a bonus was our bathroom had two sinks! We were on the second floor and the balcony was really too narrow and small to be of any use; however, they have a nice central garden area with lounge furniture to relax in. The staff is very friendly and accomodating. It is a good choice when staying in Paso Robles.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank carlotaTravel4fun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Paso Robles Inn, responded to this reviewResponded 30 October 2023

Hello carlotaTravel4fun,
Thank you for taking the time to write us a review. We are so thrilled that you enjoyed your time on our property. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. Thank you again for your feedback, we truly appreciate knowing about our guests' experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

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Reviewed 18 October 2023

This place has a great location but has fallen into such disrepair that we may not return unless a major renovation takes place. The carpets were filthy, the furniture scarred and the dated decor did nothing to alleviate what is now a very sad looking property. We are so sorry to see such a sweet landmark go so far downhill.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank B5473BPpamm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Paso Robles Inn, responded to this reviewResponded 21 October 2023

Hello B5473BPpamm,
We would firstly like to thank you for your valuable feedback. Secondly, I sincerely apologize for your trip being affected by these factors. We are currently in the works for some work to be done on the property. We hope once that is done, you will come back and give us another try. Thank you for being our guest and choosing The Paso Robles Inn. Have a beautiful day!

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Reviewed 11 October 2023

Very nice, clean, and comfortable place to stay in downtown Paso Robles. Great text communication before, during, and after the stay. Good restaurant and bar as well as being located within easy walking distance of many downtown attractions. We would not hesitate to stay here again.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dreamer04259678454
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Blasingame, Guest Services / Front Office at Paso Robles Inn, responded to this reviewResponded 15 October 2023

Thank you for your wonderful feedback. We are happy to see that our property and staff met all your expectations. We hope to see you again soon!

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Reviewed 25 September 2023

They are dog friendly, however, you get punished for having a dog. They make you wait until the last minute to check in, citing it’s a dog friendly room, while the other patrons have checked in with no problem for the past 2 hours and it is obvious that the rooms are available. We had to go back to the front desk 5 plus times and were treated like trash. Never again!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank lorileepasseyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Blasingame, Guest Services / Front Office at Paso Robles Inn, responded to this reviewResponded 8 October 2023

Hello Lorileepasseyb,
We are sad to see that you felt that our staff did not meet your needs. I sincerely apologize for that. On our property we do have all different types of rooms and our pet friendly ones are limited and located in a certain area. With that being said we will take this as a teaching opportunity to better our staff in handling situations like this for a better visit next time. We hope despite everything, that you will come back and give us another try. Thank you for being our guest and choosing The Paso Robles Inn.

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