Hotel is convenient to the 101 but pretty far for walking to downtown.
Bed was great. First room assigned was directly over KFC take-out window. We were moved to a room with a view over the hotel parking lot and railroad tracks. Room and view were good but hot didn’t work. They offered points to compensate for lack of hot water, but after 10 days points haven’t yet been credited,
Hello, rogerbowman
Thank you for staying at our Holiday Inn Express & Suites Paso Robles. We are truly grateful to see you share your experience with us. Our local team will use your observations to improve our service and facilities.
I would like to take this chance to apologize for the situation you have encountered. Don't worry. I have shared your sentiment with our management for further attention.
Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected.
Hopefully, we'll get another chance to show you that we have made the necessary adjustments to offer you an even better stay. See you soon!
Alejandro G.
Case Manager
IHG Hotels & Resorts Service
For a mid-range hotel in a smallish town known mostly for its wineries, I was pleasantly surprised. I traveled here for work, and stayed 3 nights. I had a double-queen room to myself in the main building.
The hotel is spotless and welcoming, and clearly has been updated in the last few years. I didn't get to use the outdoor patio, but it was very inviting looking. The lobby and breakfast area were extremely clean and there's a fountain/bottle filler for your fresh drinking water needs just off to the side. All of the staff I encountered were warm and friendly.
My room was also spotless and included a decent size bathroom, a kinda-kitchenette with a mini fridge, microwave and Keurig, a desk, and a chaise lounge chair/reading nook in the corner. There are plenty of lights and outlets for charging things. Lots of pillows and very comfortable bedding and mattresses.
My one small design peeve: the bathroom door blocks the shower/tub when open, you pretty much HAVE to close it to get in, but there's not much anyone can do about that. Water pressure is maybe a little too good, would have been nice to be able to adjust the showerhead. Plenty of hooks and racks and towels were refreshed daily.
I did not use the pool or fitness center, so I can't comment on those, but they are available. The breakfast selection is really good, honestly - fruit, pancakes, a wide variety of baked goods, hot items like omelets, sausage and bacon, yogurt, cereal, juices. It didn't vary much the three mornings I ate there, but it was tasty. Coffee is good too.
In the evening (at least during the week) there's a manager's reception with snacks (popcorn, snack mix etc) and usually 2 wines and 2 beers to choose from. Nice little perk.
The location is not really walkable to anything besides KFC next door, but it's convenient to the highway and downtown Paso Robles, which is a cute area. Parking is plentiful though a little oddly laid out.
I don't know if or when I'll be back in Paso, but if the time comes, I would definitely stay here again.
One of the best hotel stays we have ever had. Great location, spacious and very clean rooms, fantastic breakfast every morning. But what made our stay extra special is the young lady, Kalina, at the front desk, who made us feel like family. Great smile, wonderful attitude, and attentive to any of our needs. Hotels need more Kalinas in my opinion!!
Stayed here as our midpoint while traveling between Los Angeles and San Francisco. The only negative I have is the parking situation. There are 2 separate buildings. We stayed in the second building on the first floor. We were upgraded to a large suite room with a whirlpool tub. Room was clean and comfortable. The room had a small kitchen type area. Breakfast was good with 2 very friendly ladies. We would stay again.
This hotel was priced well with a "mini" suite, hot breakfast, daily housekeeping, comfortable bed, and as a bonus nightly free happy hour with beer, wine, and snacks (or at least it was on a WED and THUR evening). The workout room was small, but had free weights, weight machine, exercise bike, stair steppers, and treadmills which all appeared to be in working order. The exercise bike was great. We have the lowest status and were still able to get a high floor, which we liked. My only complaint is upon check-in no mention of the happy was made so we almost missed it the first night.
