Dear Serendipityquest,

Thank you for sharing your detailed feedback with us. We’re truly sorry that your recent stay did not meet your expectations. We take all guest feedback seriously as it allows us to improve and provide a better experience.

Regarding housekeeping, we sincerely apologize for the inconveniences you faced, from the missing sheet to coffee cups not being replaced. We’ve already reviewed these points with our team to ensure greater attention to detail in every guestroom.

We appreciate your feedback on amenities as well. Our goal is to make each stay as comfortable as possible, and we’ll look into enhancing the amenities and bedding options, as well as adding extra touches like cotton swabs and pillows that suit various preferences.

We’re pleased to hear you found the room spacious and that the TV casting feature was convenient. However, your comments on furnishings and closet space are noted, and we’re reviewing ways to enhance both functionality and design in our rooms.

It’s wonderful to hear that the valet team made such a positive impression! However, we regret that the rest of your hospitality experience did not match this standard. Please be assured that we are addressing communication with our front desk team to provide a more welcoming and personalized experience.

We strive to provide value that matches our rates, and your comments on areas such as linen quality and concierge service are being taken into consideration. We apologize if the recommendation did not meet expectations, and for any inconvenience caused by our check-in text messages.

Thank you, we hope you’ll consider giving us another chance to provide the exceptional experience we’re known for.

^Martin Beckett - Director of Hospitality

Thank you so much for the fantastic review! We’re thrilled to hear that you had an unforgettable night at our Rooftop Bar and that Luke helped make it extra special. We agree—his drink recommendations and great stories really add to the experience! We hope to welcome you back to The Piccolo and Paso Robles for more amazing memories soon. Cheers!

michellet,
Thank you so much for the fantastic review! We’re thrilled to hear that you had an unforgettable night at our Rooftop Bar and that Luke helped make it extra special. We agree—his drink recommendations and great stories really add to the experience! We hope to welcome you back to The Piccolo, Tetto, and Paso Robles for more amazing memories soon. Cheers!

Thank you for sharing your wonderful experience at The Piccolo! We’re delighted that Annabell, Grace, Rachel, and Jon were able to assist you with your wine tasting and exploration plans, and that you enjoyed our happy hour and turndown service. We look forward to welcoming you back for another great stay!

-Martin Beckett