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All reviews union hotel canopy tour cute town basic hotel within walking distance clean pool small refrigerator and microwave summer camp worked great quiet area off the beaten path coffee machine restaurants and shops great pool no elevator bed was comfortable would definitely stay here again
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Reviewed 2 September 2016 via mobile

Occidental was absolutely magical!!! We had the best time. The hotel was immaculate and the staff so friendly. The restaurant directly across the street was the best! We went twice for breakfast both times had excellent food and a very friendly staff.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Dreamer25933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc N, General Manager at Occidental Hotel, responded to this reviewResponded 20 December 2016

Thank you for your patronage. We know the decision of where to stay while away from home is an important one and appreciate you chose us. September and October are wonderful times to visit the area and we are glad you had such a great trip. We agree that Occidental is magical and hope you can make it back to see us again real soon. I will pass along your comments to our staff.

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Reviewed 25 August 2016

We used to stay here regularly when it was known as the Occidental Lodge. Our last stay was about 4 years ago, and the placed definitely looked "tired." Since becoming the Occidental Hotel, the facility has definitely improved. The large rooms and grounds have been upgraded. The rooms are still large and clean, furnishings are newer, and the bathroom sink area has been upgraded to granite. The grounds are being spruced up & there are lots of nice potted plants and flowers. Staff is very friendly, and the midweek price for a king was only $129 -- more than reasonable for the amenities & the area!

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank dgb117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc N, General Manager at Occidental Hotel, responded to this reviewResponded 26 August 2016

hello dgb117,

Thank you for noticing the improvements we have been (and continue!) to make to the property.

Also, thanks for pointing out our room prices as we take great pride in trying to provide value to our guests here in Wine Country. We are one of the best values in Wine Country and in the West Sonoma County/Bodega Bay/Pacific Ocean areas.

We have more improvement ideas and things in store for the near future that we hope will enhance the guest experience with us and provide more value for your travel dollar.

We hope we will see you again soon.

Thanks,

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Reviewed 23 August 2016 via mobile

My husband and I really enjoyed our stay here. It's an older hotel but updated and quaint atmosphere. Room and bath were clean, staff friendly and helpful. Pool was sparkling clean. Beautifully set in the woods. And great restaurants a shirt walk away. Definitely recommend!

Date of stay: August 2016
Trip type: Travelled as a couple
Thank sscdme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc N, General Manager at Occidental Hotel, responded to this reviewResponded 26 August 2016

Hello sscdme,

Thanks for the recommendation!

We have many longtime repeat guests that "tell their friends" and we love the feeling of knowing our guests trust us enough to pass us along to their friends.

Our goal is to make every stay a great one and we hope we made your vacation better in some way.

Safe travels and we hope to see you again soon.

Sincerely,

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Reviewed 22 August 2016

The photos do not do justice to this motel: the rooms are big, the beds really big and everything else is well appointed.

The desk staff is very friendly and helpful, and gave great recommendations for dinner and breakfast.

And in a town with no cell phone nreception, free wifi is really appreciated.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Peter_Euskadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc N, General Manager at Occidental Hotel, responded to this reviewResponded 26 August 2016

HI Peter,

On behalf of everyone here at the property I would like to thank you for taking the time to write a review and having kind words for us.

As always, I will be sure that the staff sees your comments. They enjoy helping our guests and love to see that someone liked their service.

Hopefully you had a great trip!

Thanks

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Reviewed 22 August 2016

We wanted to have a nice night out while we visited our family. We went to Negri's for appetizers and drinks and returned to our room. We were in the room for less than an hour before we discovered bedbugs in our bed. We were horrified and immediately left the hotel. We informed the manager but he rudely dismissed us. The next day we tried to receive a refund and the manager not only charged us for the first night BUT the SECOND night as well. It was a horrible experience and I was extremely disappointed. Do not stay at this slumlord property.

Room tip: Stay Away!!
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank ajohn_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc N, General Manager at Occidental Hotel, responded to this reviewResponded 13 September 2016

Hello to all the Tripadvisor Community,

It is with great frustration we feel obligated to respond to this retaliatory and untruthful review.

We enjoy the role Tripadvisor can play in providing both new and returning guests with an insight into the quality of our property and friendliness of our staff.

Unfortunately in some instances the review system can be abused and used in a retaliatory or threatening manner. This is certainly the case with this review. This guest arrived on a sold out Friday night for a two night stay which had been booked well in advance. Upon arrival-- and before entering the room-- they informed our front desk staff they did not want the room because they wanted to (and I quote) "save some money and stay at my mom's house". Our cancellation policy for weekends is 72 hours. Our front desk staff explained to the guest it was too late to cancel without incurring a charge for both nights---but as a show of good faith and cooperation we offered --and completed in full--a refund of one of the two reserved nights. This was not good enough for this guest and we were met with threats of a bad review if we did refund both nights in full. We refused to be extorted and as a result the guests left the hotel, went to dinner, came back into the room for one hour, and then returned to the desk with a litany of false complaints in the hopes of getting the second night refunded. We again refused this blatant attempt and, as they had threatened to do, two days later this bad review appeared. They never even stayed the night.

It should be clear to anyone reading our other reviews we are constantly singled out for our clean facility. It should also be noted we have never ever had bed bugs in our Hotel and the room they describe in this review has had guests stay in it for many nights before and since and not a single complaint about bedbugs (or any bugs for that matter!) has been registered.

As always we want to take a moment to thank our longtime return guests and hope any new guests reading this review will be able to see through it for what it is.

Sincerely,

Marc N.

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