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Reviewed 8 March 2017

I am and have been for a long time a top tier Hyatt FT and my first time at this property. First the wait line was much much too long I had to complain to get more people out checking in. Very little customer experience at front desk

The property is fairly sprawling through several two story buildings. Their conversation and or last refresh was fairly well done. Still some wear and tear going on here.

Food service is OK remember this is the original "Shore" that is at or at least was at the Honolulu Hyatt. Marginal in taste, service good.

Bar like restaurant highly over priced.

I think they need some better training in handling their FT'er's Over all would suggest another property.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Ghostrider5408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2017

Valet and front desk understaffed. Pre check is inefficient as you still stand in check in line. Staff unable to resolve other guest complaints? Thus causing more wait time. Bar was efficient. Room was clean. Reservations agent was extremely helpful and accommodating.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Q3670FEdavidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2017

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 March 2017

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 March 2017

I stayed here for a couple of days during a business trip. It was a pleasant stay, location is great close to the water, with almost a direct access to a jogging/biking path of some 5 miles in length along the water.

I would recommend the hotel for a business stay, but would re-think going back for leisure trip.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank 82srdjank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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