I am a 10 year Choice Hotels Customer.
I had a reservation for 3/14/18 and got to Monrovia @ ~ 2:00 PM. I decided to cancel and keep on driving toward home, since it was so early. The hotel's website was not working so the women on the phone said she would email me my cancellation. I then drove to Blythe, CA and checked into another Quality Inn @ ~ 5:15 PM. When I checked my email there was no confirmation, so I called the hotel and a different women told me that since it was past 5:00 PM, I would be billed for this room as a no-show. No amount of discussion with this hotel or the corporate office would correct this problem. I got screwed out of a nights charges for their mistake, by a greedy manager! This is not only outrageous behavior but borderline criminal. NEVER stay with this crooked establishment.More
- Free Wifi
- Free Parking