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Binish A R
Cupertino, California

Good hotel for Universal Studios trip

4.0 of 5 bubblesReviewed 11 Jul 2021
We stayed at Sheraton Universal during the 5th of July holiday season. This hotel is at a walkable distance to Universal
studios. If you aren't into walking, there are shuttles available to and from the hotel.
The concierge staff at this hotel is very friendly, especially Mr Fox here, helped us plan out our day at Universal Studios, that surely helped us save time. Most of the guests were with their families, consider this hotel if you are planning to visit Universal studios with your family.
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 5 July 2021 via mobile

Food, service and drinks were perfect, everything was good since the first moment, thank you!!
The service was really nice, all the people who is attend you is always pendent.
The food and drinks were delicious, all that we asked for, we loved it

Date of stay: July 2021
Trip type: Travelled with family
Thank abigailperezc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Tzeng, General Manager at Sheraton Universal Hotel, responded to this reviewResponded 7 July 2021

Dear abigailperezc,

We were delighted to have you as our guest and to know that our exceptional staff and delicious food and drinks provided you with a superb experience.

In case you missed it, we introduced pool-side live music last week. Our guests have been raving about the pleasantly enhanced ambience. The performances are scheduled from Wednesday to Sunday, 6:30pm to 9:30pm throughout the summer. I am sure you will enjoy them a lot.

We appreciate your review. Please come back and join us for more fun and yum!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2021 via mobile

If you are going to Universal Studios this hotel is as close as you can get. You can walk or take a tram but keep in mind there are hills and stairs if you choose to walk. You have to walk down hill if you want to take the tram. Pool was fun for the kids and they have a pool bar. The only downside would be that I paid for two queens and the beds were more like full size beds. My brother stayed and paid for a king and he mentioned that his bed was smaller than normal. I contacted the front desk and they verified that I had queen beds. So I decided to do my own measurements. I measure my bed to be 56" W x 74" L. Then I looked up beauty rest measurements and saw the difference. The size was comparable to a full size. You can see the pictures posted. I also posted the fees for a two night stay for this 2 "queen" size bed room.

Date of stay: June 2021
Trip type: Travelled with family
1  Thank rachel3704
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Tzeng, General Manager at Sheraton Universal Hotel, responded to this reviewResponded 22 June 2021

Dear Rachel3704,

Thank you for your review. It was a pleasure to have you as a guest. Our location is truly ideal to Universal Studios and central to various major LA attractions, including Hollywood which is one short Metro stop away.

One exciting update to share with you and our future guests is that Universal has resumed the hotel shuttle service as of June 18th. It runs at 15-minute intervals during the park operation hours and picks up right at the hotel entrance. No more hills and stairs to climb!

We are glad you were also able to enjoy of our pool after a fun day at the park. Nothing beats a splash on a hot day with a calming cocktail by the pool. We hope to welcome you back soon!

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Reviewed 9 June 2021 via mobile

Great stay and dining at the Sheraton Hollywood, great room with a great view. The cheeseburger with the fried egg is top notch! Check in was seamless and staff did a great job sharing amenity options for hotel! Will come back for another trip for sure! First time at Universal Studios was amazing.

Room tip: No valet parking offered at this time.
Date of stay: June 2021
Trip type: Travelled as a couple
Thank c-los9s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Cox, General Manager at Sheraton Universal Hotel, responded to this reviewResponded 10 June 2021

Dear c-los9s,

Thank you very much for your recent patronage and positive review. We just recently reopened after a 14 month hiatus and we are working out the kinks more each day. Our entire staff is eager to get back to serving our guests and your comments show that we are on the right track. Have a great summer!

Russ Cox
Owner's Representative

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Reviewed 31 August 2020 via mobile

This location is my go to when I head to LA. Convenient to Burbank Airport and a nice walk to City Walk at Universal Studios. Staff is always friendly and the hotel is always clean. I have stayed here quite a few times and have enjoyed every visit.

Date of stay: March 2020
Trip type: Travelled on business
1  Thank realscottra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mariam Tonapetyan, Sales at Sheraton Universal Hotel, responded to this reviewResponded 1 September 2020

Thank you, Scott, for sharing your experience and for your loyalty. We can’t wait to welcome you back at the Sheraton Universal. Please let us know when you are planning to visit us again so we can make your next stay extra special 

Stay safe and positive!
Sheraton Universal Team :)

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Reviewed 12 March 2020

Location of hotel is right next to Universal Studios and City Walk. Great spot if you want to be close to LA sties like Dolby Theater, and Mans Chinese theater, just about a 10-15 min drive. Marc at the valet will set the tone when you arrive. Have a sports question just ask him. Max at check in was just the best. We had a very small issue with out tv in the room, and he made sure it was taken care of right away. And Jesse at the bar was also fun and friendly, makes great drinks. Shuttle runs every 15 minutes to City Walk, or you can walk. But just know, it’s uphill from the hotel so a lot easier on the way back if you don’t want to wait. I would certainly stay here again.

Date of stay: February 2020
Trip type: Travelled as a couple
5  Thank Jason R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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