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Worst place ever !!! I waited for my room and it was very dusty . I called more than 7 times requesting water and room service, I was on the line for over 30 min. Front desk told me I have to paid for the bottle of the water. And they said maybe can sent me someone to clean my room. They don’t even offer another room. This was at 9pm .the Housekeeping at night was very nice but I request them to clean my room next day and of course Nobody came ! I paid a lot money for only 3 nights because I thought it will be an amazing hotel and it was a gift for my daughter. I will NEVER come back!!!
Date of stay: July 2021
Trip type: Travelled with family
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Customer service worst and the worst room cleaning and very expensive car parking. I don’t want to stay next time this hotel because of this and customer service is not good for my family the treatment is not good.
Date of stay: July 2021
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Ask yonas3294 about Hilton Los Angeles Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice lobby, dated rooms. The bed has seen much better days and needed to be replaced. The parking rates are exorbitant ($40 per night) and it’s hard to find a parking place if arriving late. I got a salad and piece of cheesecake from the Bistro which were ok. There are much better options near the airport.
Date of stay: July 2021
Trip type: Travelled solo
Ask shirl906 about Hilton Los Angeles Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I flew cross country and decided to stay here for the night so that we would be close to the airport for our flight the next morning. We weren’t looking for anything fancy, we just wanted a clean and comfortable place to sleep and we definitely didn’t find that here.
When we got into our first room the bathroom was not clean the sink was disgusting and the bottoms of the pillows on the bed were black (see attached pictures). I called and asked to be moved to another room.
The hotel switched us to another room and it was a little cleaner, but still EXTREMELY disappointing. We would have checked out and went to another hotel, but we were exhausted from traveling, it was late and we had an early flight the next morning.
In the second room, there was a hole in the sheets, something gooey with hair stuck to the comforter (see attached photos) and men’s body wash still on the walls in the shower (which were wallpaper). The toilet paper roll holder was broken and falling off the wall, the pillows were so soft they were impossible to sleep on and the beds were hard as rocks.
We originally had reservations to stay at the same hotel on our way back from our vacation, but we canceled the reservation and stayed at the H Hotel right down the road, which was much nicer!
EXTREMELY disappointed with this Hilton Hotel, especially for the price!
Date of stay: July 2021
Trip type: Travelled as a couple
Ask 79frankies about Hilton Los Angeles Airport
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Our room's carpet was stained. The toilet not cleaned well. The food selection in the lobby was worse than airport food and we ended walking over to Carl Jr's out of desperation. The shuttle in the morning to the airport only runs about every 20-30 min and there was a long line at 6:30am to get on. I am sure people missed their flights. Never saw such small and poorly lit bathrooms in a hotel as well. Had to call the hotel to ask them how to operate the shower; it was bizarre. Not going back.
Date of stay: July 2021
Ask bonniecY2671BQ about Hilton Los Angeles Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stayed there twice this month for a one night stay each. as usually with domestic Hiltons, the lobby is flashy while the rooms are dated, even the so-called premium rooms on the exec floors. However, had a great and frictionless experience. As a Diamond, I got automatically upgraded prior to check in and the new F&B credit which relaxes the free continental breakfast was automatically applied to my final receipt so I didn’t have to stop by the front desk after checking out. Shuttle from/to the airport was quick.
pleasant surprise: amazing water pressure in the bath rooms. strongest flow I’ve ever seen in a US hotel. surprise #2: extremely fast elevators. you choose your desired level outside on a keypad and are being assigned to one of the six high-speed elevators. super short wait times, lobby to top floor in no time.
Bottom line, they delivered exactly what I’m looking for on quick business trips: all benefits proactively honored, everything from check in to check out could be done through the app and no interaction with front desk/standing in line required.
Will be back next time!
Room tip: Cheaper parking next door at airport spectrum parking. $15/night vs. $48 at Hilton.
Date of stay: July 2021
Trip type: Travelled on business
Ask nemenor about Hilton Los Angeles Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
