Our room's carpet was stained. The toilet not cleaned well. The food selection in the lobby was worse than airport food and we ended walking over to Carl Jr's out of desperation. The shuttle in the morning to the airport only runs about every 20-30 min and there was a long line at 6:30am to get on. I am sure people missed their flights. Never saw such small and poorly lit bathrooms in a hotel as well. Had to call the hotel to ask them how to operate the shower; it was bizarre. Not going back.

stayed there twice this month for a one night stay each. as usually with domestic Hiltons, the lobby is flashy while the rooms are dated, even the so-called premium rooms on the exec floors.
However, had a great and frictionless experience. As a Diamond, I got automatically upgraded prior to check in and the new F&B credit which relaxes the free continental breakfast was automatically applied to my final receipt so I didn’t have to stop by the front desk after checking out.
Shuttle from/to the airport was quick.

pleasant surprise: amazing water pressure in the bath rooms. strongest flow I’ve ever seen in a US hotel.
surprise #2: extremely fast elevators. you choose your desired level outside on a keypad and are being assigned to one of the six high-speed elevators. super short wait times, lobby to top floor in no time.

Bottom line, they delivered exactly what I’m looking for on quick business trips: all benefits proactively honored, everything from check in to check out could be done through the app and no interaction with front desk/standing in line required.

Will be back next time!

Had a couple of hiccups in the room with the toilet and tv remote (minor) but overall a good experience! I would say If you’re on a layover or staying for a few nights for the value, this hotel is a decent option.