We stayed here for 1 night prior to a long trip & weren't looking forward to our long wait at the airport after checkout the next day as we had a very late flight. Problem solved when HATIM checked us in! He was able to offer us late checkout and access to the lounge so we could be comfortable while waiting to go to the airport. From the moment we arrived at the check in desk Hatim was friendly, professional, & had amazing customer service skills. What an asset to your organization! Hopefully you give out customer service awards to your employees. He certainly deserves one.
Our stay was excellent in every way. Clean, comfortable room, wonderful service & snacks in the lounge, & also amazing service in the gift shop when purchasing a luggage strap. So wish I had the name of the older female clerk who provided us with such helpful service. We have stayed at other Marriott's in the area & will return to the
Renaissance for sure!More
- Free Wifi