Name: So disappointed.
Item: The Westin Bonaventure Hotel & Suites, Los Angeles
Rating: 2
Author: Ely F

Show reviews that mention

All reviews revolving bar downtown la color coded huge hotel top floor valet parking bit dated staples center per night hollywood sign lobby conference starwood garage starbucks dtla doorman

Filter

Updating list...

8 - 13 of 3,563 reviews

desmundgoh

Singapore, Singapore

13

Reviewed 19 June 2024 via mobile

Honest review

Disappointing for a Westin establishment.

Couldn’t find my booking during check in even though I prepaid 4 nights stay via Agoda. Eventually found my booking after close to 45mins and they gave me complimentary breakfast for the long wait.

Room’s safe is faulty and couldn’t get a replacement or repair. Rooms are outdated and could use a renovation.

Room service didn’t provide new towels and restock the facial Kleenex tissues. Only sent up to room after request. Room service missed my room cleaning for a day and they couldn’t send anyone up as all the room cleaning staff are done for the day.

Location is a distance away from the nearest metro station.

Beds and pillows are very comfortable to rest in, one of the best we have ever slept on in a hotel.

On the last day, hot water for showering is inconsistent even after 8hrs servicing. Room cleaning also didn’t top up shower gel and shampoo. Really disappointing.

Date of stay: June 2024

Ask desmundgoh about The Westin Bonaventure Hotel & Suites, Los Angeles

Thank desmundgoh

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

desmundgoh, thank you for sharing your experience. The team is glad to hear that you enjoyed the comfort of the beds and pillows. We regret to learn there were several aspects of your stay that did not meet your expectations. The issues you encountered with the reservation, room amenities, and housekeeping services are noted. We strive to provide a seamless experience and will review these matters with the relevant departments. We appreciate your feedback and hope to improve upon your next visit.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Imranstravelapple

London, United Kingdom

115

Reviewed 18 June 2024 via mobile

40th birthday trip to LA

Hotel entrance and lobby area is grand. It’s also iconic and for those of you old enough the film true lies Arnold shwarzenegar was filmed here. There is a bar located in the centre.

The location is good if you’re looking to stay somewhere in downtown. There is a convenience store 2 blocks down around 10 mins. There is also a 7/11 however this is a little over 15-20 min walk.

The hotel is huge. The rooms and floors are located in different towers. All floors have free ice machines located in the centre of the floor. The beds are comfy and we got a good nights sleep no issue here. The bathroom is a decent size with a tub.

The breakfast has a good choice and you can request a delicious eggs Benedict included.

We want to thank Rosemary one of the duty managers as we had an issue but she quickly resolved this. She listened and provided a stellar service. I want to extend our gratitude to her meeting all our needs during our stay. She is a real asset to this company.

Room tip: Valet parking is an additional charge and costs approximately 70usd daily charge.

Date of stay: May 2024

Ask Imranstravelapple about The Westin Bonaventure Hotel & Suites, Los Angeles

Thank Imranstravelapple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Imranstravelapple, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. The iconic nature of the hotel and its grand entrance certainly do make it a memorable place to stay. It's great to hear that you enjoyed the convenient downtown location and found the beds comfortable for a good night's sleep. Rosemary will be thrilled to hear that her efforts significantly contributed to your positive experience. We're glad you enjoyed the breakfast options, including the delicious eggs Benedict. We're looking forward to welcoming you back on your next visit!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

DanKron1982

San Mateo, California

243

Reviewed 15 May 2024 via mobile

One Night Stay Was Enough

I stayed here for one night while in DTLA seeing a comedian as part of the Netflix Is A Joke festival. The front desk and valet personnel were very friendly. The hotel itself is old and the rooms are in major need of remodeling. The room I was in had the smell of old smoke. The carpet and furniture was dark colored which made the room seem dark. I would not stay at this hotel again.

Date of stay: May 2024

Ask DanKron1982 about The Westin Bonaventure Hotel & Suites, Los Angeles

Thank DanKron1982

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear DanKron1982,

I recognize your time is valuable and appreciate the feedback you have taken the time to provide.

Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.

I have shared with our housekeeping leaders to ensure this is an isolated incident.

My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Northern_Traveler00

California

1800476

Reviewed 14 May 2024

Good overnight stay in iconic hotel

Stayed here Saturday night. Had booked using points. We have some 'status' here and I had noticed prices dropping a bit towards arrival date, so I asked at the desk if any upgrades were possible. When we got to our room, we immediately noticed THERE WAS NO BED! But one more step showed another room to the right, with a nice King Sized Bed, we had been given a suite. It was nice to be able to spread out and have extra windows (highway view, but it was still nice), and 2 bathrooms and 2 TVs.

Bed was comfy, room was pretty quiet, even though we were only on the 15th floor. Furnishings are a bit tired, room looked like it hadn't been updated in a couple decades.

Lobby is pretty, with water features and the glass elevators. SO many of the shops and restaurants are either permanently closed or were closed for events, I'm not sure we could have had dinner on site other than at the little lobby cafe as nothing else was available. We did leave the property for dinner, it's really hard to figure out how to cross Flower Street to get to the museums and shopping on Grand street, and that area. We walked a very long way around Hope Street as we couldn't find access to the overpasses (we did figure it out on the way back).

Pool is pretty (no hottub) but is a short walk along an exposed plaza to reach, which might not be great on a cooler or windy day.

Platinum breakfast is listed as Continental, but it's a full buffet that was above average.

Date of stay: May 2024

Ask Northern_Traveler00 about The Westin Bonaventure Hotel & Suites, Los Angeles

Thank Northern_Traveler00

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Northern_Traveler00, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled to hear that you enjoyed your spacious suite, comfortable bed and our iconic lobby design. Your points regarding our facilities, particularly regarding on-site dining and accessibility, have been noted. We are always eager to enhance our guest experience and appreciate your feedback. We're also pleased to hear that you were able to enjoy our buffet breakfast offering. We hope to have the opportunity to welcome you back for an even more outstanding stay.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Pinheiro_Traveler

6

Reviewed 5 May 2024

Pillows as a form of torture

I’ve always liked the Bonaventure primarily for its unique architecture, spacious rooms, and views of downtown LA. On our current stay we discovered that overstuffed, hard foam pillows are the only pillow option available to guests, even though the Marriott app still lists feather pillows as an option.

Hello sleepless nights and neck aches!

When I asked for feather pillows the answer was that the foam pillows are the only choice. And that was the end of it. It’s the second Marriott property where this happened this year, and will make me rethink staying with them, and I’m a lifetime platinum guest.

Date of stay: May 2024

Ask Pinheiro_Traveler about The Westin Bonaventure Hotel & Suites, Los Angeles

2 Thank Pinheiro_Traveler

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pinheiro_Traveler, thank you for sharing your thoughts. We understand that you had concerns about the pillow options during your stay. We regret any confusion and want to emphasize that comfort of our guests is our highest priority. We'll definitely consider your feedback when reviewing the amenities provided in our rooms. We value your loyalty as a lifetime platinum guest and hope to continue welcoming you back in the future. Please do reach out to us directly next time, we are committed to ensuring your comfort and satisfaction.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 2 3 4 …

So disappointed. - The Westin Bonaventure Hotel & Suites, Los Angeles

So disappointed.

Sheraton Universal Hotel

Hilton Los Angeles/universal City

Omni Los Angeles Hotel at California Plaza

Sheraton Gateway Los Angeles Hotel

The Biltmore Los Angeles

The Garland

The Godfrey Hotel Hollywood

Hollywood Hotel

Freehand Los Angeles

Four Points by Sheraton Los Angeles International Airport