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Desmund Goh
Singapore, Singapore

Honest review

3.0 of 5 bubblesReviewed 5 weeks agovia mobile
Disappointing for a Westin establishment.

Couldn’t find my booking during check in even though I prepaid 4 nights stay via Agoda. Eventually found my booking after close to 45mins and they gave me complimentary breakfast for the long wait.

Room’s safe is faulty and couldn’t get a replacement or repair. Rooms are outdated and could use a renovation.

Room service didn’t provide new towels and restock the facial Kleenex tissues. Only sent up to room after request. Room service missed my room cleaning for a day and they couldn’t send anyone up as all the room cleaning staff are done for the day.

Location is a distance away from the nearest metro station.

Beds and pillows are very comfortable to rest in, one of the best we have ever slept on in a hotel.

On the last day, hot water for showering is inconsistent even after 8hrs servicing. Room cleaning also didn’t top up shower gel and shampoo. Really disappointing.
Date of stay: June 2024
Trip type: Travelled as a couple
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General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this review
Responded 5 weeks ago
desmundgoh, thank you for sharing your experience. The team is glad to hear that you enjoyed the comfort of the beds and pillows. We regret to learn there were several aspects of your stay that did not meet your expectations. The issues you encountered with the reservation, room amenities, and housekeeping services are noted. We strive to provide a seamless experience and will review these matters with the relevant departments. We appreciate your feedback and hope to improve upon your next visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 June 2024 via mobile

Hotel entrance and lobby area is grand. It’s also iconic and for those of you old enough the film true lies Arnold shwarzenegar was filmed here. There is a bar located in the centre.

The location is good if you’re looking to stay somewhere in downtown. There is a convenience store 2 blocks down around 10 mins. There is also a 7/11 however this is a little over 15-20 min walk.

The hotel is huge. The rooms and floors are located in different towers. All floors have free ice machines located in the centre of the floor. The beds are comfy and we got a good nights sleep no issue here. The bathroom is a decent size with a tub.

The breakfast has a good choice and you can request a delicious eggs Benedict included.

We want to thank Rosemary one of the duty managers as we had an issue but she quickly resolved this. She listened and provided a stellar service. I want to extend our gratitude to her meeting all our needs during our stay. She is a real asset to this company.

Room tip: Valet parking is an additional charge and costs approximately 70usd daily charge.
Date of stay: May 2024
Trip type: Travelled with friends
Thank Imranstravelapple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 5 weeks ago

Imranstravelapple, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. The iconic nature of the hotel and its grand entrance certainly do make it a memorable place to stay. It's great to hear that you enjoyed the convenient downtown location and found the beds comfortable for a good night's sleep. Rosemary will be thrilled to hear that her efforts significantly contributed to your positive experience. We're glad you enjoyed the breakfast options, including the delicious eggs Benedict. We're looking forward to welcoming you back on your next visit!

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Reviewed 18 June 2024

I’ve been on the phone tonight for close to an hour trying to cancel a reservation that was mistakenly made. They say they can’t cancel it. Wt!?!?! I was on hold for a manager for 15 minutes and transferred to a line that just rang. Terrible customer service. Will update.

Date of stay: June 2024
Trip type: Travelled on business
Thank Boru68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 18 June 2024

Boru68, we are truly sorry to hear that you are having difficulties connecting with someone to cancel your reservation. Your feedback is important to us, and we take it very seriously. We sincerely apologize for any inconvenience or discomfort you may have experienced. We would greatly appreciate it if you could provide us with more details so we may further assist you with your reservation. Please call the hotel directly at 213.624.1000 and request to speak with the front office manager.

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Reviewed 15 May 2024 via mobile

I stayed here for one night while in DTLA seeing a comedian as part of the Netflix Is A Joke festival. The front desk and valet personnel were very friendly. The hotel itself is old and the rooms are in major need of remodeling. The room I was in had the smell of old smoke. The carpet and furniture was dark colored which made the room seem dark. I would not stay at this hotel again.

Date of stay: May 2024
Trip type: Travelled with family
Thank DanKron1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will L, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 16 May 2024

Dear DanKron1982,


I recognize your time is valuable and appreciate the feedback you have taken the time to provide.


Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.

I have shared with our housekeeping leaders to ensure this is an isolated incident.


My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

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Reviewed 15 May 2024

The eagle has landed.once upon a time the little boy ran to the supermarket then he found out he won a free car and a free mansion and a free boat. The little boy said supercalifaglisticexpealidotios and want afraid to go fishing on his boat. Although his bank account was correct.

Room tip: Typically the first thing that happens when you have an emergency fund and the money goes directly towards your mortgage payment and then th
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vincent A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 16 May 2024

J7516WYvincenta, thank you for the imaginative and delightful review! The Westin Bonaventure Hotel & Suites, Los Angeles truly appreciates your creative expression and is thrilled that you enjoyed your stay. We hope to welcome you back for more fantastic experiences in the future!

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Reviewed 14 May 2024

Stayed here Saturday night. Had booked using points. We have some 'status' here and I had noticed prices dropping a bit towards arrival date, so I asked at the desk if any upgrades were possible. When we got to our room, we immediately noticed THERE WAS NO BED! But one more step showed another room to the right, with a nice King Sized Bed, we had been given a suite. It was nice to be able to spread out and have extra windows (highway view, but it was still nice), and 2 bathrooms and 2 TVs.

Bed was comfy, room was pretty quiet, even though we were only on the 15th floor. Furnishings are a bit tired, room looked like it hadn't been updated in a couple decades.

Lobby is pretty, with water features and the glass elevators. SO many of the shops and restaurants are either permanently closed or were closed for events, I'm not sure we could have had dinner on site other than at the little lobby cafe as nothing else was available. We did leave the property for dinner, it's really hard to figure out how to cross Flower Street to get to the museums and shopping on Grand street, and that area. We walked a very long way around Hope Street as we couldn't find access to the overpasses (we did figure it out on the way back).

Pool is pretty (no hottub) but is a short walk along an exposed plaza to reach, which might not be great on a cooler or windy day.

Platinum breakfast is listed as Continental, but it's a full buffet that was above average.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Northern_Traveler00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 14 May 2024

Northern_Traveler00, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled to hear that you enjoyed your spacious suite, comfortable bed and our iconic lobby design. Your points regarding our facilities, particularly regarding on-site dining and accessibility, have been noted. We are always eager to enhance our guest experience and appreciate your feedback. We're also pleased to hear that you were able to enjoy our buffet breakfast offering. We hope to have the opportunity to welcome you back for an even more outstanding stay.

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