The hotel old, sort of outdated and seems on its way downhill.....the only 2 positive things were the views from the room and the breakfast. ....
the staff at the reception were surly and almost incapable of even a pretense of a smile or courtesy or friendliness..... it was like they were doing you a favour by even looking at you or speaking.... especially Sakura..... but all were the same....the manager Cassam? was not efficient or friendly..... didnt know where events or rooms were and seemed incapable of finding out.
the many services or restaurants or shops were shuttered and altogether it seemed rundown with old crummy carpewts in the hallways/corridors....
the servers at breakfast ran around, rather bad-tempered or overworked/underpaid/disgruntled....everything in this hotel declared.....RUNDOWN, Poor management.... it desperately needs new management and new staff with proper training

The hotel is very good, clean, new, modern. I just think it's bad that an apartment like that doesn't have a minibar! It would have been more comfortable and more economical if we could have bought our water in a supermarket. Other than that, everything was perfect. High price, but it is Los Angeles after all.

I hosted a meeting here in December 2023. They took a month to get me my receipt back, you can’t get a hold of anyone here, and when you do you find that the charge an insane amount of fees. Here’s an example 67 per person for lunch sandwiches with a fee of $195 bc it’s less than 59 people, a fee of 25%, taxes, and another $150 fee. Do not host a meeting here. This has been the worst Westin experience I have ever had. Zero organized and honest