The hotel is very good, clean, new, modern. I just think it's bad that an apartment like that doesn't have a minibar! It would have been more comfortable and more economical if we could have bought our water in a supermarket. Other than that, everything was perfect. High price, but it is Los Angeles after all.
U8978SProsec, thank you for your high praises of The Westin Bonaventure Hotel & Suites, Los Angeles and for your comments on its cleanliness and contemporary design. We appreciate your suggestion regarding a minibar and more efficient options for water provision. We're always open to ideas that aim to improve guest comfort and experience. We hope that you found value in our offerings which are justifiable considering the bustling city that is Los Angeles. Looking forward to welcoming you back again soon.
I hosted a meeting here in December 2023. They took a month to get me my receipt back, you can’t get a hold of anyone here, and when you do you find that the charge an insane amount of fees. Here’s an example 67 per person for lunch sandwiches with a fee of $195 bc it’s less than 59 people, a fee of 25%, taxes, and another $150 fee. Do not host a meeting here. This has been the worst Westin experience I have ever had. Zero organized and honest
Dear Z8572AScamilac
Hope to find you well, thank you for completing your review.
We sincerely apologise for the encounters that you experience, we will like to follow up with you, in regards to your experience, unfortunately we will need additional information.
Please do not hesitate to contact us.
Regards.
I spent four days with my wife in this 4-star hotel in downtown Los Angeles for Christmas. Unfortunately, we found a 3 inches long cockroach in the bathroom on the second night we stayed. We called the front desk immediately, but it took them over 20 minutes to get to our room. The staff took only few seconds to look into the bathroom but could not find any, so we showed him the pictures. Then he said he needed to talk to his manager. Another 20 minutes later, he came back and told us to move to another room in a lower floor. I told him I would like to talk to his manager because it made our stay unpleasant and very distressing. In addition, there was a health issue and concern which we stayed in the room for more than 24 hours. The manager ignored us and did not contact us. I asked the front desk the day we checked out which I would like to talk to their manager. Again, no response from the manager.
I have Titanium/Ambassador elite status for the past 7 years and have never seen a cockroach in any of the Marriott hotels. The attitude of the management is unacceptable to me. I would strongly suggest to STAY AWAY from this hotel at all costs.
Thank you for the feedback. Are you able to provide us with contact info such as an email or a telephone number so we can reach you? Or, you can contact the hotel directly and ask to speak to the Manager on Duty so we can resolve this matter. Rest assured that We are eager to hear from you Thank you!
The hotel is like an old abandoned mall from the 80's or 90's with a hotel smack in the middle. It is not pretty and is a bit sad with lots of restaurants and stores closed, however the personnel is so welcoming, and nice and the food is good quality.
The location is also excellent.
If you can bypass the idea of staying at a luxury place and be OK with a 3 star property with a 5 star and comfortable service, this is a great place to be.
Thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. It sounds like you appreciated our advantageous location and good quality food. Our team members strive to deliver welcoming and comfortable service, and we're glad to hear they made your stay more enjoyable. Despite not being the luxurious setting you expected, we're happy that you consider our property a great place. We hope to serve you again in the future, perhaps in a way that changes your initial perception of us.
I was here for a conference and the building is way cool and way confusing to navigate. Staff were around every corner every time I was lost to help me find my way from session to session. The main gentleman at the Flower Street entry was so friendly every time I entered or exited. The staff are the star at this hotel.
Abbey, it's delightful to hear you enjoyed your time at The Westin Bonaventure Hotel & Suites, Los Angeles. We appreciate your kind words regarding our unique architecture and our helpful team members. Our main colleague at the Flower Street entry will surely be gratified by your praise. Looking forward to your next stay with us.
