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Massiel C

Best experience ever from Pil

Review of Hollywood Hotel
5.0 of 5 bubblesReviewed 18 Aug 2021
The most sought out staff member Pil, he makes us all feel like family. We found this hotel when searching for a safe place to stay. We found Pil and now we won’t leave. The hotel is comfortable and clean. Highly recommended
Date of stay: August 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gisel Miller, Other at Hollywood Hotel, responded to this review
Responded 30 Jun 2022
Dear Guest,

Thank you for your TripAdvisor review. I am delighted to hear what a wonderful time you had during your recent stay with us and I hope to have the pleasure of welcoming you and your family back to visit us at Hollywood Hotel again soon!

Pil M.
Hospitality Manager
Hollywood Hotel

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,405)
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Reviewed 18 August 2021

Our room was recently refurbished so was chic, modern and lush! Two huge double beds with a lovely bathroom and air con. Great location, lovely staff. Would definitely stay here again and would recommend.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
1  Thank amyeliza93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gisel Miller, General Manager at Hollywood Hotel, responded to this reviewResponded 18 August 2021

Dear Guest,

Thank you for your TripAdvisor review. I am delighted to hear what a wonderful time you had during your recent stay with us and I hope to have the pleasure of welcoming you back to visit us at Hollywood Hotel again soon!


Gisel Miller
Hollywood Hotel
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2021

Came in at about 11:15 pm after realizing the “hotel” we booked down the street was actually a dirty, dingy 2-star motel. Brian was so helpful in getting us a reservation last-minute and was very kind and understanding of our situation. He gave us recommendations about local spots that we can check out and was overall amazing.

Definitely worth the extra cost to be in a hotel with helpful staff and clean and properly outfitted rooms.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank marieller691
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gisel Miller, General Manager at Hollywood Hotel, responded to this reviewResponded 18 August 2021

Dear Guest

Thank you for taking the time to provide us with your review of our Hotel! We are thrilled to hear that you enjoyed your stay with us!

Please reach out to us at any time should you need anything at all. It will remain our top priority to ensure your fullest satisfaction.

Sincerely,

Gisel Miller
Hollywood Hotel
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2021 via mobile

Pil have great customer service I recommend!!! Try his best to make sure you have a great stay. Nice area to stay a lot of great food spots & spots to shop at night stead for you to go for a walk & they also have a great pool

Date of stay: August 2021
Trip type: Travelled on business
1  Thank derrickl563
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gisel Miller, General Manager at Hollywood Hotel, responded to this reviewResponded 18 August 2021

Dear Guest

Thank you for taking the time to provide us with your review of our Hotel! We are thrilled to hear that you enjoyed your stay with us!

Please reach out to us at any time should you need anything at all. It will remain our top priority to ensure your fullest satisfaction.

Sincerely,

Gisel Miller
Hollywood Hotel
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021 via mobile

My family and I checked in the early morning hours and the employee who helped us (Mr. Pil) was very kind and helpful and took the time to explain to us how the hotel system works. My family and I are very grateful that he was here to help us.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank 229guadalupej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gisel Miller, General Manager at Hollywood Hotel, responded to this reviewResponded 18 August 2021

Dear Guest,

Thank you for your TripAdvisor review. I am delighted to hear what a wonderful time you had during your recent stay with us and I hope to have the pleasure of welcoming you and your family back to visit us at Hollywood Hotel again soon!


Gisel Miller
Hollywood Hotel
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

It's nice hotel good People working here good service. Pil helped us out last minute. Gave us us very best service possible and a great room with a nice view. Saved us a head ache and maybe a non so safe ride home. Truly appreciate the assistance.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank Jayromoreno66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gisel Miller, General Manager at Hollywood Hotel, responded to this reviewResponded 18 August 2021

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Gisel Miller
Front Desk Manager
Hollywood Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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