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L B

Excellent experience before my stay-update coming

5.0 of 5 bubblesReviewed 30 Nov 2023
I am planning a trip to Los Angeles in December to celebrate an anniversary and a birthday. I had some problems with my booking as I did it online. I called the hotel and Sy not only straightened out my reservation, but provided me with such exceptional customer service that I just booked two more nights! The hotel is really important to me. I love downtown with all of its ups and downs. Last time we stayed at a nearby hotel and kept passing the O Hotel. we said next time we come downtown that we wanted to stay there. Almost everything is walking distance from the metro to restaurants and shopping.
I’m really excited for my stay and I really want to express my gratitude to Sy and his team. They have already made this trip special. I will update with photos when I get home

Date of stay: November 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sy Hosseini, General Manager at O Hotel By Luxurban, responded to this review
Responded 1 Dec 2023
Hello Dear

Thank you for taking the time to tell us about your experience at O Hotel by LuxUrban, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.

Thank you again for sharing your experience, and we look forward to serving you in the future.
Looking forward to have you back here. Please let me know.

Sincerely,
Sy Hosseini Darehposhti
GM
O Hotel
sy@luxurbanhotels.com
2136239904
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 593 reviews
Reviewed 21 November 2023

This is a warning! On August I ordered a room for 29-31/10 but cancelled it a day after with no fee cancellation. The hotel charged my visa with full price as a prepayment but since then I cannot get a refund! Since August! No matter how many times I wrote and phone them. So be careful with this hotel!

Date of stay: August 2023
Trip type: Travelled with family
Thank Fearless17948567042
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sy Hosseini, General Manager at O Hotel By Luxurban, responded to this reviewResponded 8 December 2023

Hello

Thank you for taking the time to tell us about your experience at O Hotel by LuxUrban, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Last September Luxurban Hotels became partner with Wyndham hotels and since we have new merchant and PMS and credit card processor, Transition caused problems for guests made their reservations before September 2023 and we have been trying hard to make sure they are done and taking care of when it comes to cancelled reservation and refunds prior to September.
We sincerely apologize for any inconvenience. Please let me know if I can be any help.

Sincerely,
Sy Hosseini Darehposhti
GM
O Hotel
sy@luxurbanhotels.com
2136239904

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

Booked the hotel in april through Booking.com and cancelled it within the free cancellation period early September. Sadly I already payed for the stay and now I'm still waiting for my money back end of November. No reaction from them after trying to contact them! Even Booking.com can't get a hold of them. Worthless service.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Coastal57235963318
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sy Hosseini, General Manager at O Hotel By Luxurban, responded to this reviewResponded 8 December 2023

Hello

Thank you for taking the time to tell us about your experience at O Hotel by LuxUrban, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Last September Luxurban Hotels became partner with Wyndham hotels and since we have new merchant and PMS and credit card processor, Transition caused problems for guests made their reservations before September 2023 and we have been trying hard to make sure they are done and taking care of when it comes to cancelled reservation and refunds prior to September.
We sincerely apologize for any inconvenience. Please let me know if I can be any help.

Sincerely,
Sy Hosseini Darehposhti
GM
O Hotel
sy@luxurbanhotels.com
2136239904

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2023

If you travel much, you get a sense of how well a hotel is run from the moment you arrive. The O Hotel immediately impresses. Reception team is polished, efficient, knowledgeable and seemingly proud to work there. Common areas and rooms have a cool, boutique vibe and are very clean and in good condition. I spent the first night in a standard room at the back of the hotel. It was comfortable, well laid out and extremely quiet. If you are a light sleeper, you may want to request a room in that part of the hotel. The second night a king suite opened up and was made available to me as a Wyndham Diamond member. It is as nice and spacious as those found in far more expensive hotels. Robes, Nespresso coffee maker, china coffee cups and real glasses add to the luxe experience. Parking is in the attached garage, which was extremely convenient. The continental breakfast provides a good start to the day. I would have given the hotel 5 stars, but the fitness center equipment is outdated and broken, and the inside of the elevator has seen better days. The staff mentioned some updates to the hotel are planned. I suspect those minor issues will be addressed.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 102bradr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sy Hosseini, General Manager at O Hotel By Luxurban, responded to this reviewResponded 18 November 2023

Dear 102bradr

Thank you for taking the time to tell us about your experience at O Hotel by LuxUrban, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Sy Hosseini Darehposhti
GM
O Hotel
sy@luxurbanhotels.com
2136239904

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2023

I always enjoy staying at the O Hotel. The rooms are great, the staff is very nice and professional, and the location is right in the middle of everything in the LA area. The O Hotel is close to public transportation and many great restaurants. I always stay at the O Hotel when I come to LA.

Room tip: The free breakfast is very good. Great way to start out the day.
Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Gerald B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sy Hosseini, General Manager at O Hotel By Luxurban, responded to this reviewResponded 11 October 2023

Dear Gerald

Thank you for taking the time to tell us about your experience at O Hotel by LuxUrban, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Sy Hosseini Darehposhti
GM
O Hotel
sy@luxurbanhotels.com
2136239904

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2023

Amazing stay and check in.

All thanks to wonderful staff and specially to Mr Jesus Silva (front desk) - always make sure everything is on point from laundry, food to room make up service.

Extended my stay as well and would like to say a great employee like Mr Jesus can really make this hotel go places.

Thank you!

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank jazim n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sy Hosseini, General Manager at O Hotel By Luxurban, responded to this reviewResponded 3 October 2023

Hello Jazim
Thank you so much for the review. Your feedback is very important and valuable to us. we are looking forward to hosting you again in near future.
Best Regards,
O Hotel By Luxurban Trademark collection by Wyndham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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