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grandpagary2018
San Diego, California

Great Guest Services!

5.0 of 5 bubblesReviewed 4 weeks ago
Guest Services did a great job in finding us a room that met our needs in a booked out weekend. Appreciate the extra attention given to us by Fatima in guest services. Service is outstanding -- doorman even knew my name after we checked in and greeted us with a friendly good morning the next day -- desk staff worked extra hard to accommodate my need for a quiet room with a walk in shower -- the hotel was booked solid for the weekend so no easy feat!
Date of stay: June 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this review
Responded 4 weeks ago
Thank you for this awesome review! I'm so glad to hear that our team helped you get into a room that was perfect for your needs and that you felt well taken care of throughout your stay. I'll be sure to share your kind words with Fatima and her colleagues. We would love to welcome you back the next time you're in DTLA.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,095)
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Traveller rating
1,566
297
115
64
53
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Traveller rating
1,566
297
115
64
53
Show reviews that mention
All reviews downtown la staples center beautiful hotel convention center heart of downtown boutique hotel bars and restaurants valet parking valet service lobby bar rooms are small love this hotel dtla sparrows manny staycation lakers
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42 - 47 of 2,095 reviews
Reviewed 4 weeks ago

Valet crew John, Jonathan, Amerika and Jesse are great. When we first arrived, they were prompt and helpful, offered to carry all luggage, and were very friendly. The whole process was very quick and easy after a long drive, and they gave advice about where to visit and best ways to navigate hotel! Thanks for all the help!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 weeks ago

Thank you for sharing this lovely review. I'm thrilled to hear that you felt so warmly welcomed by our team. I'll be sure to share your kind words with my colleagues. We hope to have the chance to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

What a fantastic place to stay! We had a very late check in because of the timing of our flight, and we were checked in by Jaguara, who was just lovely, extremely understanding, and accommodated all our questions, on numerous occasions during our stay, too!

The rooms were gorgeous and extremely well cleaned, and the support staff were so well mannered. Nothing was a problem at all. We recommend this place to stay 100%. Easy 5 stars!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Andrew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 weeks ago

Thank you for your review and recommendation, Andrew! I'm thrilled to hear you found your room clean and comfortable, and so glad that Jaguara made check-in easy. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

General design/ vibe/ rooms looked nicer online. The rooms were very noisy, pipework and the fridge kept us up at night.
The pool lost sun completely just before 5pm.
In terms of location it felt quite unsafe around there and there were protests happening outside the hotel from former staff.
The food was good however the music was so wrong, they were playing Soulja Boy and general 00's club hits very loudly on a sunday afternoon while we were eating.... well every time we were downstairs. The staff were helpful and let us have a late checkout.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank r0se2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 weeks ago

Thank you for sharing your experience. I apologize for the noise issues you describe, and I'll be sure to follow up with our team. I hope we will get another chance to host a visit to Hotel Figueroa, so we can provide a more comfortable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel was amazing, the staff were all very nice (especially Manny)! If I visit LA again will definitely be staying here again!

The food at the Fig Cafe was also very delicious.

It’s also great that the hotel price is very reasonable given the fantastic service.

5 stars!

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank leototototo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 weeks ago

I'm so pleased to hear that you enjoyed your stay at Hotel Fig, Leoto! Thank you for sharing such a lovely review. We hope your travels bring you back to Los Angeles so we can welcome you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I had a excellent stay here. The place was extremely clean and every single staff member was friendly and warm. Food at the cafe was extremely delicious and room service was fast. Will definitely stay again.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Marsha1616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 5 weeks ago

Thank you for this wonderful review, Marsha! I'm so glad to hear that you enjoyed your stay and found our team so friendly. We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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