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WanderlustJW49
Manchester, United Kingdom

Beautiful boutique hotel - amazing stay

5.0 of 5 bubblesReviewed 7 Jun 2024
We absolutely loved The Figueroa. Great bar and lounge area. Amazing food at the Fig restaurant. Wonderful pool area. It really was a 5 star stay and I can’t imagine why anyone would rate this hotel less than 5 stars. It has such a unique and individual style, not at all like the usual generic hotel chains which are very bland. You won’t be disappointed if you stay here!

The location is excellent too, We used the nearby metro nearly every day. It’s a straight run to Santa Monica / Venice Beach in around 40 minutes and only 30 minutes to Hollywood in the other direction.
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this review
Responded 9 Jun 2024
Thank you so much for this amazing review! I'm delighted to hear how much you loved your stay. Glad you especially enjoyed dining with us and spending time poolside. We appreciate your recommendation and hope to have the chance to welcome you back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,158)
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All reviews downtown la staples center beautiful hotel convention center heart of downtown boutique hotel bars and restaurants valet parking valet service lobby bar rooms are small love this hotel dtla sparrows manny staycation lakers
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Reviewed 8 June 2024

If you want ‘non-corporate’ then this is the hotel for you. The century old building has been restored to a high standard and the staff are particularly polite and helpful.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Michael C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 10 June 2024

Thank you for your review, Michael! We have worked hard to maintain our historic character and boutique feel, so I'm thrilled to hear that you enjoyed your stay. Please come back to see us on your next visit to DTLA!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2024

The room smelled old, like a wet dog. I tried to get rid of the smell and was charged a $500 smoking fee. I attempted to get the fee removed by explaining my concerns to the Director of Front Office, Trevor Meek. He apologized for the condition of the room but stated that there was no way to remove the $500 fee. Anyone who has worked in the hospitality industry knows that this isn’t true.

Furthermore, there were stains on the bedding, our towels were tattered, the bed frame was unsightly, and we were woken up at 7 a.m. every morning because of protests from former employees of the hotel.

This property appears to be something it’s not when you take a closer look, and the way management handled my concerns seemed very copy/paste.

I would avoid booking here if possible.

Room tip: Seems like the social media effect where it appears great in photos but when you take a closer look its mid.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Greg W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 7 June 2024

Thank you for sharing your feedback, Greg. Our no smoking policy is in place to ensure the safety and comfort of all of our guests. I'm sorry to hear that you were disappointed during your stay, and I will be sure to look into the issues you describe in your room. I hope we will get a chance to welcome you back so we can re-earn your trust.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2024 via mobile

Friendly and exceptional staff. From the valet guys Roy, Haven and Jorge all three where very helpful and Nice to have a conversation with. The team was helpful from when i arrived to when i left, Telling my family and I all their favorite local places to visit and tips to avoid traffic, 15/10 would 100% valet again

Room tip: After crypto events or you’ll be stuck seeing nothing but tail lights
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Haven G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 7 June 2024

Thank you for sharing your review, and for your kind words about our valet team. I'm so glad that they were able to provide such helpful advice. We would love to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

Food, service, location and everything about this hotel were top notch. If I am ever in LA again we will be back to this location

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank chelseakoski23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 6 June 2024

Thank you for choosing Hotel Figueroa for your girls trip, Chelsea! I'm delighted to hear that you and your friends enjoyed your stay, and we would love to welcome you back any time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

Excellent and friendly hospitality. The location was perfect, everything in walking distance. I would stay there again

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank scottpatti9728
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 6 June 2024

I'm so glad that our location was ideal for you and that you enjoyed your stay. Thank you for your review, and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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