Friendly and exceptional staff. From the valet guys Roy, Haven and Jorge all three where very helpful and Nice to have a conversation with. The team was helpful from when i arrived to when i left, Telling my family and I all their favorite local places to visit and tips to avoid traffic, 15/10 would 100% valet again
Thank you for sharing your review, and for your kind words about our valet team. I'm so glad that they were able to provide such helpful advice. We would love to welcome you back!
Food, service, location and everything about this hotel were top notch. If I am ever in LA again we will be back to this location
Thank you for choosing Hotel Figueroa for your girls trip, Chelsea! I'm delighted to hear that you and your friends enjoyed your stay, and we would love to welcome you back any time.
Excellent and friendly hospitality. The location was perfect, everything in walking distance. I would stay there again
I'm so glad that our location was ideal for you and that you enjoyed your stay. Thank you for your review, and we hope to see you again soon.
I’ve stayed at this property two times. Once last year and again last week. During my first stay, the housekeeper walked in on us (even though the do not disturb sign was hung outside our door). Management did a good job addressing that issue.
During my last stay, I was misgendered. I was asked for my feedback when I logged into the WiFi and mentioned what had happened. Management reached out to me after finding out, but seemed to downplay the issue. I told them they can just call me by my first name if they want. The next day, they called me an entirely different name altogether!
Maybe, it would be helpful to avoid guests’ names (unless you’re 100% sure) and assuming their gender (unless it’s been communicated to you) to avoid offending anyone.
Besides that, the check-in and check-out experience is was good. The breakfast was good. Loved learning about the history of the hotel. The standard rooms are a bit small in my opinion so if you need a larger space, booking a suite may be recommended.
Thank you for sharing your experience, Elliot. While I'm glad you enjoyed some aspects of your stay, I apologize for the incidents you described. I will be following up with our team to make sure we are more mindful when it comes to gender identity. I appreciate you bringing this issue to my attention, and I hope we will see you again at Hotel Figueroa.
John, Joaquin, Liz, and Josh we’re all exceptional! Great service, genuinely nice people! Everything was ready right on time. Experience couldn’t have been better. Will definitely be staying here again in the future
And valeting again with this crew!
Thank you for sharing such a lovely review, Brandon. I'll be sure to pass on your praise to John, Joaquin, Liz, and Josh. We would be thrilled to welcome you back next time you're in DTLA!
