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chelseakoski23

Girls trip

5.0 of 5 bubblesReviewed 4 Jun 2024
Food, service, location and everything about this hotel were top notch. If I am ever in LA again we will be back to this location
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this review
Responded 5 Jun 2024
Thank you for choosing Hotel Figueroa for your girls trip, Chelsea! I'm delighted to hear that you and your friends enjoyed your stay, and we would love to welcome you back any time.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,160)
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Traveller rating
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All reviews downtown la staples center beautiful hotel convention center heart of downtown boutique hotel bars and restaurants valet parking valet service lobby bar rooms are small love this hotel dtla sparrows manny staycation lakers
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Reviewed 5 June 2024

Excellent and friendly hospitality. The location was perfect, everything in walking distance. I would stay there again

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank scottpatti9728
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 6 June 2024

I'm so glad that our location was ideal for you and that you enjoyed your stay. Thank you for your review, and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

I’ve stayed at this property two times. Once last year and again last week. During my first stay, the housekeeper walked in on us (even though the do not disturb sign was hung outside our door). Management did a good job addressing that issue.

During my last stay, I was misgendered. I was asked for my feedback when I logged into the WiFi and mentioned what had happened. Management reached out to me after finding out, but seemed to downplay the issue. I told them they can just call me by my first name if they want. The next day, they called me an entirely different name altogether!

Maybe, it would be helpful to avoid guests’ names (unless you’re 100% sure) and assuming their gender (unless it’s been communicated to you) to avoid offending anyone.

Besides that, the check-in and check-out experience is was good. The breakfast was good. Loved learning about the history of the hotel. The standard rooms are a bit small in my opinion so if you need a larger space, booking a suite may be recommended.

Date of stay: May 2024
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank elliotlam1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 5 June 2024

Thank you for sharing your experience, Elliot. While I'm glad you enjoyed some aspects of your stay, I apologize for the incidents you described. I will be following up with our team to make sure we are more mindful when it comes to gender identity. I appreciate you bringing this issue to my attention, and I hope we will see you again at Hotel Figueroa.

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Reviewed 4 June 2024

John, Joaquin, Liz, and Josh we’re all exceptional! Great service, genuinely nice people! Everything was ready right on time. Experience couldn’t have been better. Will definitely be staying here again in the future
And valeting again with this crew!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Brandon W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 June 2024

Thank you for sharing such a lovely review, Brandon. I'll be sure to pass on your praise to John, Joaquin, Liz, and Josh. We would be thrilled to welcome you back next time you're in DTLA!

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Reviewed 4 June 2024

We stayed here as a wedding party of about 20 people. Everyone remarked on how stunning the hotel was. Lots of restaurants in the neighborhood. Not impressed with on-site Cafe Fig (they didn't' like our large fluid meal groups).

Date of stay: May 2024
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Leslie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 June 2024

We were honored to host your party at Hotel Fig for such a special occasion, Leslie. I'm thrilled to hear that everyone enjoyed their stay, though I'm sorry to hear the experience at Cafe Fig could have been better. I hope we'll get a chance to see you again on your next visit to DTLA.

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Reviewed 3 June 2024

I had a great experience at the Hotel Figueroa. I was on a long business trip and stayed at the hotel for 3 weeks. Andrew and the crew were amazing! Not only did they welcomed me every time they see me, but also making an effort to make sure I had an enjoyable stay. The location of the hotel is great and pretty close to everything. Breakfast was delicious and don’t miss out on the happy hour drinks. Overall, I had a wonderful time at Hotel Figueroa and really appreciate all the staff, the house keepers, receptionists, valets, servers who make this stay an incredible experience. Thank you all! Will definitely come back next time!

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Caroline G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie Wang, General Manager at Hotel Figueroa - Unbound Collection by Hyatt, responded to this reviewResponded 4 June 2024

It was such a pleasure to have you at Hotel FIgueroa, Caroline. I know extended travel can be difficult, so I'm delighted to hear that our team made you feel welcome and cared for during your stay. Thank you for your review, and we look forward to seeing you again!

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