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Lily E

Unable to get any sleep.

1.0 of 5 bubblesReviewed 8 May 2024
Booked a bed in a single quad for one night; was assigned the top bunk, but there is absolutely no feasible way to climb into the bed. The ONLY ladder, for some demented reason, is permanently affixed smack between the two sets of bunks, at such an angle that the higher you climb up, the closer your body gets to the ladder itself, making it impossible to swing one's body up and into their bed. On top of that, the ladder happens to sit DIRECTLY PARALLEL to the overhead lamp in the room⸺you cannot get high enough on the ladder to even ATTEMPT to climb into bed without smacking your head and/or upper body on the light. If you're lucky enough to manage to get in your bed⸺or score a bottom bunk⸺your reward is a single pillow with zero support, and a blanket so thin you would think it were woven a decade ago. Yes, the beds are available at a cheap nightly rate, but you are not even close to getting what you paid for.

Do yourself a favor and don't book here unless you're booking one of the private rooms, as they are the only ones that offer any sort of comfort.
Date of stay: May 2024
Trip type: Travelled solo
4.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this review
Responded 10 May 2024
Thanks for the feedback. Sorry you had an issue climbing into the top bunk. The structure is set for maximum stability and safety. We are always happy to reassign our guests to other bunks/rooms upon request. Just need to ask us. No trouble. Bunks come with a bottom sheet, top sheet and blanket. We are always happy to provide more linen or blankets upon request.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 16 March 2024

The Rooms are still pretty nice and the lobby/cafe are good.

If I lived downtown I would definitely go to this cafe on the regular.

Biggest Issue for me was how loud it was. It is located on a super busy street and my room was a King Room on the 12th floor and I heard cars revving and drunks fighting on the street at all hours of the night.

Broken Shaker on the Roof is nice but it's way too cold to really use the pool so the $35 or whatever it is "Amenity Fee" is a bit of a rip-off.

For this price point and to stay in DTLA, The Biltmore is a much nicer experience.

Maybe since the Hostel rooms are so cheap people don't really care about the noise but for charging $200 + /night w Fees + Taxes there are better options in DTLA.

Room tip: Definitely get coffee there and check out Broken Shaker on roof for Happy Hour 4-6pm during the week.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank kylehnyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 19 March 2024

Thank you for your candid feedback, Kyle. We are happy to see that you enjoyed the hotel but do apologize regarding the exterior noise you experienced. Perhaps, on your next stay, we can get you on a higher floor away from the street. We have very nice Studio and Private King rooms which would suit you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2024

Freehand is a great hotel in Los Angeles. The building is really nice. The rooms are clean and comfortable. The service is top notch. Very friendly and helpful team members. The amenities are exceptional. Good food and drinks here as well. Great place.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank JanLTO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 16 March 2024

What a wonderful review! Thank you, Jan. Happy to see that you loved the hotel and staff. Let's get you back staying with us again very soon!

Thank you once again.

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Reviewed 2 March 2024

Such a great boutique hotel. The amenities and facilities are amazing. The rooms are clean and comfortable. The staff is friendly and helpful. The pool is excellent. Such a beautiful hotel in a great area. Would highly recommend staying here.

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Allison_TZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 5 March 2024

Thank you so very much for the kind review, Allison. We are so happy you enjoyed your stay and that our staff were able to provide you with great service and a memorable experience.

We do hope you choose to visit us again very soon!

Thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2024

This hotel was a dream experience come true! The rooms were beautiful, the staff were very welcoming and attentive, and the amenities were endless.The restaurant had amazing food and the drinks were almost too delicious. I really cannot say enough great things about this place. 10000/10 experience. I would recommend everyone stay at this hotel!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nena N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 2 March 2024

What an absolutely fabulous review. Thank you for posting. We are so happy you had a great stay with us recently and cannot wait for you to return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2024

I stayed at Freehand for 4 nights in Feb 2024. I was in LA for a work meeting and for some reason, this is the hotel my company recommended. I wish I had done more research ahead of time and chosen a different place to stay.

Cons
- Half of this hotel is actually a hostel with dorm rooms, and it definitely has hostel vibes. Large groups of young, loud guests hanging out in the hallways and staying up late into the night was unpleasant. One night was so loud I had to call the front desk because of the noise. They sent security up and it did quiet down after that, but having a poor night of sleep for a work event was horrible. My coworker who stayed at the same hotel, different floor, had the same issue the following night.
- The room itself felt like a prison room. Everything is old, and not in a cool vintage way as it may seem in their pictures. The lighting is very dim and there was no natural light because of how close the hotel is to the next building. The lights are motion activated, so they were constantly turning off - even while in the middle of showering. The set up of the room was very confusing and small and there were not enough outlets.
- The location was also horrible, it felt like I was staying on skid row. People were getting into fights at the front door while we were trying to enter and it did not feel safe. It's directly across the street from sketchy bars
- When I flew in, it was pouring rain, so hoped to get dinner at the hotel restaurant with my coworker but their restaurant is closed on certain days (i think sundays and mondays?). They also ran out of umbrellas.

Date of stay: February 2024
Trip type: Travelled on business
2  Thank Christina O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 2 March 2024

Thanks for the feedback. We are very sorry you did not have a great stay with us recently. Only a small part of the hotel has the dorm room concept. Vast majority are private king rooms and we run our facility as a full-service hotel. Our apologies regarding the noise you experienced and happy we were able to get it quieted down. Regarding our location, we are actually at the epicenter of all that is in DTLA. We are directly across and nearby many stores, restaurants, cafes, shopping, etc...walking distance to the convention center, Crypto.com Arena, Pershing Square and more. DTLA is DTLA and it is an urban area with many of the same issues all of LA and most other major cities are dealing with now. Regarding our design, we understand it is not for everyone's taste.

Our apologies once again that you did not enjoy the hotel or location.

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