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sean t

WOULD NOT RECOMMEND TO MY WORST ENEMY !

1.0 of 5 bubblesReviewed 22 Nov 2023
let me just start with the area its in is extremely dangerous. drug filled area with many homeless camps. Sad but true. When we arrived valet is the only option and its $60.00 a night! the hotel is vey old ( which is fine ) and downstairs in the lobby def has charm. We went to our room on the corner. I immediately was concerned. They don't tell you when you are booking its legit on main streets and good luck sleeping AT ALL when you are there. Stains and weird smells in the room ( getting to this later ). My gf ( happens to be African american .. Goes down to the lobby bar for a glass of wine and a drink for me ( we got in late ) .. one night cap around 9pm. The bartender who was not busy would not even acknowledge she existed My gf is the most polite sweet natured human on the planet.. 30 mins later she comes up empty handed . Super upset and frustrated .. bartender never assisted her. She told the receptionist and her reply was " oh well there is a bar upstairs " no im sorry nothing.. rest of the stay was terrible.. all the screaming and loud doors shutting and honking etc .. just absolutely a nightmare.. HERE IS WHERE IT GETS GOOD.. We were in the room at 9pm.. asleep by 10:30 pm.. left hotel at 9:30am.. got back around 10pm that night.. left at 6am.. i get a massive Amex charge of $600.00 with no explanation. i call this morning and " excessive cleaning and smoking charge ".. my gf half join was set in bathroom ( she smoked it UPSTAIRS on the roof top bar.. ( for anxiety ). then " stains " .. we werent even in the damn room and claim 2 grown adults left some random unexplained stains in a 3000 year old hotel LOL NO call.. no email. no photos.. nothing. Called and had ZERO interest in assisting me. Brought up the bartender issue and the guy snickered.. <-- may be the bigger issue there.. I wouldnt stay there again if the world was ending and it was the only safe place to go .. i plan on fighting the charges and would not recommend this place to anyone!
Date of stay: November 2023
Room Tip: concerns about how inclusive they are.. and I hate that word. they leave me no choice. the way...
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Rich Oken, General Manager at Freehand Los Angeles, responded to this review
Responded 23 Nov 2023
We are very sorry you did not have a good experience with us recently. We can assure you that any lapse in service was absolutely not due to who your girlfriend is. This is ludicrous. Apologies, but seriously... We have evidence of smoking in the guest room. We do not allow smoking in our rooms. Happy to forward the documentation. Though this review is significantly embellished we understand you did not enjoy, and, for this, we are sincerely sorry.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 September 2023

Understandably, I can relate to the many 5-star reviews regarding Freehand, LA. I was in the area and wanted to access free WiFi, check out the rooftop and grab a bite. I will admit, the food was delicious! If you like lamb, the Braised Lamb Pita was amazing. While I was in the lobby area, I appreciated the soft couches and the cleanliness. Lastly, the guest service attendants from the Valet Parking attendant (can't remember his name) to the server (Stephanie (I hope I spelled her name correctly)) were excellent. I can't wait to go back...

Date of stay: September 2023
    • Value
    • Cleanliness
    • Service
1  Thank GaryV7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 21 September 2023

What a wonderful review! Thank you, Gary! We are soi pleased to see you had an enjoyable lunch and overall nice experience in the hotel. The braised lamb pita is amazing; isn't it?!! Nice to see valet took great care of you as well.

Gary, we truly appreciate your patronage and do hope you return again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2023 via mobile

Good hotel, rooftop pool is good and location to downtown is what it is. Location proximity to food and downtown amenities, staff were friendly, hotel is quiet considering the location and surroundings/roads, would visit again after staying elsewhere next time

Room tip: Skidrow draws a bit of a crowd but otherwise it’s a good location for downtown
Date of stay: August 2023
Trip type: Travelled as a couple
Thank Edward P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 18 September 2023

Thank you very much, Edward. We are very happy to see you enjoyed the location, hotel and staff! We truly appreciate your patronage and are glad to see that you would stay with us again!

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Reviewed 13 August 2023

Bedroom was very clean and tidy but it lacked several things. No water upon arrival or even a coffee machine. The television was not a smart tv which left us with very little options at night. Considering the price of the room and being a 4 start hotel I thought this would be expected. The rooftop pool is nice but only open 12-7pm and once it is 4pm there is no sun so it is freezing up there. Also crowded with people coming in off the street. Disappointed with the experience, spent the extra cash for the pool but it is not open early enough.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Rachel O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 14 August 2023

Thank you for your feedback. We do have cold filtered water available complimentary in our Guest Louge. No coffee in the room but we have Cafe Integral in our main lobby. Apologies regarding lack of a Smart TV. Our pool is open 11am to sundown. The pool then turns into our bar for the rest of the evening but still stays open (just not for swimming). Sincere apologies you were not fully satisfied with your visit.

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Reviewed 8 August 2023 via mobile

The Freehand is a unique hotel. It’s located in a marginal area, so plan to valet the car, and choose a different hotel if you prefer to walk to dinner and shopping. The hotel is a historic office building built in the 1920s and has been remodeled to retain its original layout and appearance (e.g. my room, one of the -00 units by the elevators, had a steel-framed glass door with large, plate glass sidelights, frosted over for privacy, and clearly was once a large office). This setup will appeal to history buffs but lacks the bright, fresh-and-clean feel we’re accustomed to in modern hotels: the rooms and hallways are dark, there are a lot of stale, musty, or “earthy” smells, and the elevators groan and rattle. This was most apparent in the bathroom, which had a wall-mounted sink and zero counter space. The windows also are poorly sealed and have no insulation, so you hear everything from the street below as though the windows were wide open. The lobby has a nice breakfast setup where you can order coffee, egg sandwiches, etc., which were quite good. All my interactions with the front desk and valet staff were pleasant. In sum, the Freehand is not “premium” in a modern sense, and feels more like an experience purposely designed to feel vintage (like an escape-the-room game). I would only stay for an overnight, to have that experience, but the hotel may appeal to others for longer stays if they know what they’re in for.

Room tip: Plan to valet your car.
Date of stay: August 2023
Trip type: Travelled with friends
1  Thank cbernchny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 8 August 2023

Thank you very much for your detailed and candid review! We do appreciate it. Yes, the hotel is designed in a more of an historic/bohemian nature. The building was completely gutted and renovated into a hotel in 2017. So, the building and rooms are in great shape. Apologies for any exterior noise issues you experienced. We do hope you had the chance to visit our beautiful rooftop pool/bar/restaurant Broken Shaker. Thank you once again.

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Reviewed 4 August 2023

Stayed in their hostel-style room. Comfy wooden bed, clean room and bathroom, and overall nice hotel. The room was stuffy at night, even with the windows open, but fortunately i brought a tiny USB fan, which i recommend for hostels. And bring earplugs, since the street is noisy at night, even from the 12th floor. Would be nice if the bed's curtain extended completely around the bed for privacy, like some other hostels. Note that you'll pay a "facility fee" of $8.13 per night on check in.

Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Jeff H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rich Oken, General Manager at Freehand Los Angeles, responded to this reviewResponded 4 August 2023

Thank you for the review, Jeff! We are glad that, overall, you had a nice visit. We might suggest you try one of our Private King rooms on your next visit. Might be a bit more comfortable for you. Regardless, thank you once again and we do hope you return soon!

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