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Wendy K
Houston, Texas

Nice, Clean, Safe Hotel

5.0 of 5 bubblesReviewed 26 Mar 2020
Needed a Hotel in the downtown Los Angeles area due to a new family member in the hospital and was extremely impressed when we arrived at the L.A. Grand Hotel. We were greeted by Emmanuel when we first pulled up with a luggage cart and I believe he must be part of the management team as he was wearing a suit and tie. The check in process was quick and easy, but when I got to my room with Emmanuel behind me with all of the luggage I found out that my room did not have a bath tub, but within 5 min. Emmanuel was back up with a set of keys to a nicer room that had a bath tub and informed me that there was no charge for the up grade. My son and his family were in an adjoining room and both of our rooms were clean and very nicely decorated. My son and myself walked down 4 blocks to a shopping area with many stores and restaurants and felt completely safe doing so as this hotel is in the financial district of downtown. Will definitely be staying here again on my next trip to L.A.
Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAHDT, General Manager at The L.A. Grand Hotel Downtown, responded to this review
Responded 26 Mar 2020
Dear 330wendyk,

We so appreciate the feedback regarding your recent stay with us, especially in light of the current situation going on right now around the world. Our staff, especially Emmanuel, very much appreciates the kind words and encouragement.

Thank you for staying with, we appreciate you and hope to see you back again soon!

Best wishes and be safe-
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 March 2020

For a weekend business trip, The L.A. Hotel Downtown provided outstanding service from my arrival to my departure from their helpful staff to a delicious meal at their restaurant. (I went for breakfast - Yum!) My room was exceptionally clean and this visit had an awesome view of downtown Los Angeles.

Top Tip: Make sure to ask the staff for recommendations for places to visit during the amount of time you are there. Definitely worth an ask! Don't forget to tip the cleaning service too on your departure.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank alexbM2914XY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAHDT, General Manager at The L.A. Grand Hotel Downtown, responded to this reviewResponded 24 March 2020

Dear alexbM2914XY,

Thank you for the 5 star review and for your comments about the cleanliness of the hotel, we appreciate this and I'm certain fellow travelers also will appreciate hearing about our efforts to keep the hotel clean always!

Once our restaurant is back up and running, we'd love to see you back for breakfast. In the meantime our Room Service department is still open 24 hours per day and you can rest assure the food is just as goo!

Come back again soon alexbM2914XY, we are still open and we would love to see you!

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Reviewed 19 March 2020

Stayed here twice whilst on vacation in LA. The hospitality from the reception team was superb the first time we stayed (Special thanks to Emmanuel for giving us such a friendly welcome when we checked in).
The location and cleanliness was spot on.
If you’re driving and want to park your car somewhere, there’s an option for Valet ($60) or a cheaper option which is to park in the car park opposite the hotel.
Would recommend this place to anyone.

Date of stay: March 2020
Trip type: Travelled with friends
2  Thank Leggymus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAHDT, General Manager at The L.A. Grand Hotel Downtown, responded to this reviewResponded 24 March 2020

Dear Leggymus,

Thank you for commenting on the cleanliness of our hotel. During these time I'm certain fellow readers will appreciate your comments and take comfort in know we take this seriously!

Our Front Desk team also thanks you for your kind comments about their hospitality and service.

We hope to see you back again soon and thank you for staying with us twice!

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Reviewed 17 March 2020

We stayed for 4 nights in March 2020 on the 12th floor in a room with city views The room was spacious, clean and very comfortable. We ordered room service a couple of times and it was always beautifully presented on a white table cloth. We also tried the buffet breakfast in the restaurant downstairs. The flower arrangements in the restaurant really make the room grand. There is a nice gift shop in the large, marble foyer. Our stay at this hotel was truly pleasant. Thank you to the staff at LA Grand Hotel for making our stay so memorable. We will most certainly stay at L.A. Grand again. (Tourists from Australia)

Date of stay: March 2020
2  Thank Aruni-writes K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAHDT, General Manager at The L.A. Grand Hotel Downtown, responded to this reviewResponded 18 March 2020

Dear Aruni-writes K,

That you for the amazing review of our hotel, we think the iconic views of Los Angeles are incredible too!

I've forwarded you kind comments about Room Service and the breakfast buffet to our Food and Beverage team because we all love to hear positive feedback.

Regrettably due to the current situation we're all facing regarding the coronavirus, our restaurant is temporarily closed but Room Service is still open 24 hours per day so you can still relive your exceptional experience when you return.

Thanks for staying with us Aruni-writes K, we look forward to seeing you back again soon!

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Reviewed 15 March 2020

We stayed for 4 nights, and loved being able to walk to Grand Central Market for breakfast. Although valet was $50 per night, the process was really quick and easy, and we could call valet from our room before we went down. The rooms were clean and comfortable. The staff were always helpful. Would definitely recommend and go again.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank caitlin887
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAHDT, General Manager at The L.A. Grand Hotel Downtown, responded to this reviewResponded 18 March 2020

Dear caitlin887,

Thank you for staying with us and for providing a 5 star review regarding our great location, helpful staff and clean and comfortable hotel. We appreciate it!

We look forward to seeing you back again soon!

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Reviewed 14 March 2020

I was at the mercy of the hotel to recover a notebook charger that I left in the room. They found it, but were not willing to make even the smallest effort to get it back to me (I offered to pay whatever it cost).

The manager of house services hanged up on me after refusing to do anything to help. When I called back to talk to another manager - Jacqueline Cory (I might be misspelling the last name) she was even less helpful and suggested that I send someone to LA to pick it up.

I have never run into such a total lack of caring, rudeness and uselessness from this level of a hotel.

I would recommend to book with ANY other hotel in LA.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
2  Thank canadiangroo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAHDT, General Manager at The L.A. Grand Hotel Downtown, responded to this reviewResponded 14 March 2020

Dear canadiangroo,

I am so sorry to hear how frustrating this situation has been for you. We will of course return the charger to you promptly at our cost. One of our team members will reach out to you shortly and should you need further assistance, please contact me directly at the hotel.

I again apologize we did not exceed your expectations canadiangroo, however I do wish to thank you for staying with us and hope you give another chance in the future. I promise we'll do better next time.

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