Stayed here twice whilst on vacation in LA. The hospitality from the reception team was superb the first time we stayed (Special thanks to Emmanuel for giving us such a friendly welcome when we checked in).
The location and cleanliness was spot on.
If you’re driving and want to park your car somewhere, there’s an option for Valet ($60) or a cheaper option which is to park in the car park opposite the hotel.
Would recommend this place to anyone.
Dear Leggymus,
Thank you for commenting on the cleanliness of our hotel. During these time I'm certain fellow readers will appreciate your comments and take comfort in know we take this seriously!
Our Front Desk team also thanks you for your kind comments about their hospitality and service.
We hope to see you back again soon and thank you for staying with us twice!
We stayed for 4 nights in March 2020 on the 12th floor in a room with city views The room was spacious, clean and very comfortable. We ordered room service a couple of times and it was always beautifully presented on a white table cloth. We also tried the buffet breakfast in the restaurant downstairs. The flower arrangements in the restaurant really make the room grand. There is a nice gift shop in the large, marble foyer. Our stay at this hotel was truly pleasant. Thank you to the staff at LA Grand Hotel for making our stay so memorable. We will most certainly stay at L.A. Grand again. (Tourists from Australia)
Dear Aruni-writes K,
That you for the amazing review of our hotel, we think the iconic views of Los Angeles are incredible too!
I've forwarded you kind comments about Room Service and the breakfast buffet to our Food and Beverage team because we all love to hear positive feedback.
Regrettably due to the current situation we're all facing regarding the coronavirus, our restaurant is temporarily closed but Room Service is still open 24 hours per day so you can still relive your exceptional experience when you return.
Thanks for staying with us Aruni-writes K, we look forward to seeing you back again soon!
We stayed for 4 nights, and loved being able to walk to Grand Central Market for breakfast. Although valet was $50 per night, the process was really quick and easy, and we could call valet from our room before we went down. The rooms were clean and comfortable. The staff were always helpful. Would definitely recommend and go again.
Dear caitlin887,
Thank you for staying with us and for providing a 5 star review regarding our great location, helpful staff and clean and comfortable hotel. We appreciate it!
We look forward to seeing you back again soon!
I was at the mercy of the hotel to recover a notebook charger that I left in the room. They found it, but were not willing to make even the smallest effort to get it back to me (I offered to pay whatever it cost).
The manager of house services hanged up on me after refusing to do anything to help. When I called back to talk to another manager - Jacqueline Cory (I might be misspelling the last name) she was even less helpful and suggested that I send someone to LA to pick it up.
I have never run into such a total lack of caring, rudeness and uselessness from this level of a hotel.
I would recommend to book with ANY other hotel in LA.
Dear canadiangroo,
I am so sorry to hear how frustrating this situation has been for you. We will of course return the charger to you promptly at our cost. One of our team members will reach out to you shortly and should you need further assistance, please contact me directly at the hotel.
I again apologize we did not exceed your expectations canadiangroo, however I do wish to thank you for staying with us and hope you give another chance in the future. I promise we'll do better next time.
Not only is it $50 per car but the attendants are super rude and confronting. Followed us around and wouldn't let us check in before demanding our cars. Wouldn't let us think or make a thought to park in the lot across the street or not.
Dear latwx5,
Thank you for your comments and I apologize your valet parking experience did not exceed your or our expectations. I will make certain the valet company is aware of your comments and take action to insure we do better next time.
Thanks for staying with us and we look forward to seeing you back again soon.
