We stayed for 4 nights in March 2020 on the 12th floor in a room with city views The room was spacious, clean and very comfortable. We ordered room service a couple of times and it was always beautifully presented on a white table cloth. We also tried the buffet breakfast in the restaurant downstairs. The flower arrangements in the restaurant really make the room grand. There is a nice gift shop in the large, marble foyer. Our stay at this hotel was truly pleasant. Thank you to the staff at LA Grand Hotel for making our stay so memorable. We will most certainly stay at L.A. Grand again. (Tourists from Australia)

We stayed for 4 nights, and loved being able to walk to Grand Central Market for breakfast. Although valet was $50 per night, the process was really quick and easy, and we could call valet from our room before we went down. The rooms were clean and comfortable. The staff were always helpful. Would definitely recommend and go again.

I was at the mercy of the hotel to recover a notebook charger that I left in the room. They found it, but were not willing to make even the smallest effort to get it back to me (I offered to pay whatever it cost).

The manager of house services hanged up on me after refusing to do anything to help. When I called back to talk to another manager - Jacqueline Cory (I might be misspelling the last name) she was even less helpful and suggested that I send someone to LA to pick it up.

I have never run into such a total lack of caring, rudeness and uselessness from this level of a hotel.

I would recommend to book with ANY other hotel in LA.