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LisaFryklund
Alameda, California

Very good choice

5.0 of 5 bubblesReviewed 30 May 2024
Well run and very efficient hotel. I was impressed from arrival to departure staying here for a week-long conference. I am certain that the management here does not miss a beat with training and upkeep of the hotel.

Location is fantastic for work in LA.
Date of stay: May 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, Other at JW Marriott Los Angeles L.A. LIVE, responded to this review
Responded 3 weeks ago
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,735)
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Traveller rating
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All reviews staples center convention center downtown la la live area the ritz grammy museum room service junior suite executive lounge valet parking corner room luxury hotel conference lobby concierge starbucks platinum
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3 - 8 of 2,735 reviews
Reviewed 13 May 2024 via mobile

JW Marriott L.A. Live is located at the central down town for sports, cultural attractions, entertainment (concert & red carpet events), shopping and dining with easy access to the LA Live, the convention center

1. Benefits for Platinum elite or higher:
Complimentary breakfast buffet for 2 adults & access to the Executive Lounge (open 6:30 am – 11am, Mon-Fri)
Welcome 1000 point per stay.

Daily destination fee ($30)will be added to the room charge and it includes:
Daily food and beverage credit ($20 value)
• Enhanced in-room Wi-Fi ($18.95 value)
• Morning yoga class ($30 value) • Daily wine tasting ($15 value)
• Access to the GRAMMY Museum ($36 value)
• Small popcorn at Regal Cinemas L.A. LIVE ($14 value) • Free Bowling at Lucky Strike ($72 value)

2. Guest rooms
1 King or 2 Queen – 34 sqm
Executive Large Room – 47 sqm (+ sofa bed)
Jr. Suite = 59 sqm
Studio Suite - 68 sqm
Griffin Suite – 70 sqm

3. Fitness
Gym – 24 hours, 365 days
Rooftop Outdoor Pool – 06:00-22:00

4. Dining
Lena at Sendero – Steakhouse
Corteza at Sendero – Latin American
Savoca: A Californian Trattoria – Italian
The mixing room - American
Ion Rooftop Patio

5. Features
Hardware: The best is the rooftop outdoor pool which presents relaxation, urban oasis in the downtown.
Overall, it seems that the room needs to be renovated.
The Studio Suite is suitable for 4 persons with1 King + Sofa bed, Kitchen with big refrigerator and microwave which are useful even for long term stay.

Software:
The staffs are very friendly and attentive.
One most regrettable thing is the Executive Lounge for its operation hour and kinds of hot food.

Date of stay: May 2024
Trip type: Travelled as a couple
6  Thank worldtravellist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, Other at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded 22 May 2024

Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

As a JW property I’d perhaps had higher expectations but felt incredibly underwhelmed. The front desk agent seemed so incredibly bothered to be assisting me and did not explain the amenities or aspects of the fees at all. Did not smile once either. Not at all a luxury experience. The rooms are dated as well.

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vacayjin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, Other at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded 22 May 2024

Thank you for taking the time to share your feedback regarding your recent stay at our JW property. We deeply regret to hear that your experience did not meet your expectations, and we sincerely apologize for the shortcomings you encountered.

We pride ourselves on delivering a superior level of luxury and personalized service to all our guests. It is disheartening to learn that the front desk service fell short of this standard. We assure you that this matter will be addressed immediately with our team to ensure every guest feels welcomed and well-informed about our amenities and services.

We also appreciate your comments regarding the condition of our rooms. Please know that we are actively working on updates and improvements to enhance the overall guest experience.

Your feedback is invaluable to us as we strive to exceed the expectations of our esteemed guests. We hope to have the opportunity to welcome you back in the future and provide you with the true luxury experience that the JW Marriott Los Angeles is known for.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024 via mobile

Hotel was decently clean and an open-air atmosphere. Great location within walking distance of restaurants and the crypto arena. Room service took 45 minutes to deliver prepackaged ice cream and forgot to bring the requested water bottles. Friendly staff

Room tip: No self parking, must do valet.
Date of stay: April 2024
Trip type: Travelled with family
Thank Shalone M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, Other at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded 16 April 2024

Thank you for taking the time to share your recent experience at our hotel. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024

Fantastic property, especially if you want to be near LA live.

Myra and reception and Evelyn in housekeeping were particularly fantastic

Even the folks on the Marriott side of the property seem to embody Ritz-Carlton credo.

Property is brand new with all the amenities one could seek.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Safari785768
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, Other at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded 16 April 2024

Thank you for your wonderful feedback. We are glad to hear the team took great care of you, and we will share your comments with our Ladies and Gentlemen. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024

Rooms - beds are hard. pillows are flat as paper.
Service - here for a conference. the hotel is understaffed. I felt bad for the waiters.
Value - THEY CHARGED ME N-I-N-E DOLLARS FOR A CAN OF DIET COKE. ABSOLUTELY INSANE!!!! DISNEY DOESN'T EVEN CHARGE THAT MUCH.
I will definitely be choosing another hotel next time I'm in LA!!!

Date of stay: March 2024
Trip type: Travelled on business
Thank amster9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Executive Office, Other at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded 4 April 2024

Dear amster9,

Thank you for taking the time to let us know about your experience while staying with us. Your experience of not being able to enjoy your stay is below our standard.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping leadership team to ensure the necessary guidelines are in place. Our goal is to ensure all our guests are able to enjoy a comfortable bed and stay. I have also expressed the lack of staff and beverage prices to our Executive leadership team. While we are a large hotel, our staff is trained to be able to handle such a property and this feedback allows us to learn even more to ensure this does not affect our guests.

I hope you decide to give our property another opportunity and should your travels bring you back to the area, please do not hesitate to reach out to us. We would like the chance at restoring your faith in us.

Sincerely,
Anna Colon
Rooms Operation Manager
J.W. Marriott Los Angeles L.A. Live
anna.colon@marriott.com
2137658600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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