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Reviewed 9 August 2018 via mobile

I usually stay at the Holiday Inn across the street but I’m thankful they were booked. The Pacific Edge was great! The service, restaurants, views, beach, and cleanliness were all 10 out of 10. I will definetly be staying here now when I come to Laguna!

Date of stay: August 2018
Trip type: Travelled with family
Thank jessicashroka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor G, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 10 August 2018

Thank you for the lovely review, Jessica!

We are very proud to hear about the wonderful stay we were able to share with you. It is great to hear that you found everything to be so fantastic! We hope you plan on staying with us again soon as we'd love to share another great experience with you.

Thanks again! Have a wonderful day!

Victor Gonzalez
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

Our beachfront room was located in the Reef section which allowed for quiet, peaceful moments throughout the day and evening. Our view was amazing. We spent last summer at Kaanapali Resort, and while the view was beautiful, our experience at Pacific Edge rivaled Hawaii as the clear aqua-blue waves crashed right under our balcony. We were impressed with the warm, friendly service experienced in our interactions with the staff at the front desk, room service, and housekeeping. I called the front desk to see if the hotel sold sunscreen. Dennis, who was incredibly helpful throughout our stay, offered to share his own. The location is wonderful. We dropped our car off with the valet and didn't need it until we left. The food at the Deck and Driftwood Kitchen was delicious. The Orange Inn and The Cliff restaurant are adjacent to the hotel, allowing us to enjoy a variety of food options within close proximity. This was our third experience at Pacific Edge. The first two times we went as a couple, and this time we brought our kids. With chaise lounge chairs, umbrellas, and beach towels provided, our vacation with young children was "a breeze." As we drove out of the hotel today, our seven-year-old asked, "When are we coming back?" My response, "As soon as possible."

Room tip: Reef section if you are a couple or a family. Other areas seemed more lively for groups and parties.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor G, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 10 August 2018

Thanks for the amazing review, Lisa!

It's wonderful you enjoyed your time with us so much and that our team took excellent care of you and your family! We're delighted you appreciated our convenient location with its stunning views. We love sharing our breathtaking sights with our guests and your praise lets us know we're succeeding! We look forward to sharing another excellent experience with you "as soon as possible"!

Have a lovely day!

Victor Gonzalez
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

The staff was super friendly and helpful which set the tone for a nice stay. The room was what you would expect for a beachfront location and to me was great. The bed was very, very comfortable. I chose this hotel for location, location, location and it did not disappoint as home base as we explored several beaches including the beachfront Laguna Beach.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Lori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor G, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 7 August 2018

Thanks for the fantastic review, Lori!

We're happy you enjoyed your time with us so much at Pacific Edge Hotel! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.

We look forward to hosting you again soon! Have an amazing day!

Victor Gonzalez
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018

We tried to check in early. Front desk promised to call us, when our room will be ready. No one did. Yes, we checked in at 4. Today, at 9:30, a cleaning lady knocked at our door and asked, "Are you checking out?" We had to leave more then 1 hour early.
On hotel rules said" Late Check Out fee" Do they have any fee for early kicked out? Why this hotel do not have" Do Not Disturb" sign? Why there no safe in the room. I had to care my valet and jewelry wherever I went.
Over all, room was clean, bed was very comfortable, valet parking staff were pleasant...

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank hayushka1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor G, General Manager at Pacific Edge Hotel on Laguna Beach, responded to this reviewResponded 4 August 2018

We appreciate you taking the time to reach out to us, hayushka1.

We are deeply disappointed to hear that you were not more fully satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear that our staff didn't take the opportunity to reach out to you before your arrival and that you felt rushed out at departure. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.

We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

Victor Gonzalez
Director of Rooms

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Reviewed 28 July 2018 via mobile

Service desk person was rude. Rooms need a make over very small and beds where the worst. Bed bugs we couldnt sleep. Definitely will not recommend this place to anyone. Yeah its super close to the beach but not worth the charge, service and quality of room

Date of stay: July 2018
Trip type: Travelled with family
6  Thank Angela V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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