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“Serendipity”
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Very good
3 reviews
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 4
Guerneville, Sonoma County, California

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
christya9...
1 review
“Serendipity”
Reviewed 23 August 2017 for a stay in August 2017

Loved this little gem...quiet, cozy, everything you need for a relaxing stay in the the trees.
The redwoods in the patio are spectacular...

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
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Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles A romantic getaway
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jae S
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing for so many reasons”
Reviewed 20 August 2015 for a stay in August 2015

I am an easy-to-please and seasoned traveler, and this is the first negative review I have ever felt compelled to write. While the house itself is well-appointed and comfortable, the neighborhood is horrible and Russian River Getaways was shockingly unprofessional in handling the intense issues we had during our stay.

1) The deck of the house is immediately adjacent to the neighbors deck, allowing for very little privacy. Sitting inside the house, we could hear our neighbors having a pleasant conversation in their backyard. We had to put up our own sheet near the hot tub to increase the privacy.

2) With little to no privacy or soundproofing to speak of, the neighbors engaged in a massive tree removal project beginning at 7:45am on Saturday morning, the first day of our stay, and continued through all of Sunday starting at 9:30am. This entailed several men in trees with chainsaws hacking down large trees and putting them through a loud woodchipper, all within 50 feet of the hot tub and deck. It was not private, quiet, or even safe enough for us to be on the deck throughout the weekend. I took several photos and videos and sent them to property management.

3) Russian River Getaways just stopped responding to our emails to resolve the issue in a mutually agreeable way. They said they didn't know about the project so couldn't be held responsible, and said that we should have called instead of emailed. We did call (no answer). Highly unprofessional. Given that the tree removal project looked like the beginning of a much larger landscaping project, I advise anyone thinking of staying here that they consider that the hot tub and deck is unusable when the neighbors are working in the yard. The houses are THAT CLOSE.

4) Furthermore, the neighbors yards are full of trash (pictures attached) and the children shriek (making the dogs bark) at all hours, so if you are looking for a pleasant neighborhood for your vacation, do look elsewhere. One neighbor inexplicably even yelled at us randomly as we drove by.

My partner and I have stayed at Dreamcatcher (another Russian River Getaways property), as well as other properties, and have always had a nice time. We will likely look to other, more customer-centered vacation rental companies in the future. There are many properties to choose from in the Russian River area, in much quieter neighborhoods with more privacy.

I gave the house two stars instead of one because the furnishings inside the house and on the deck are quite nice and comfortable. Its just too bad that the neighborhood makes the deck virtually uninhabitable.

Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Aug 2015
We're so sorry you did not enjoy your stay at Serendipity. While many people enjoy the colorfully diverse nature of the River, it sounds as though this area of the River was not to your liking. The house is located in a fairly dense residential neighborhood, very close to town rather than in the forest, like Dreamcatcher. The deck normally enjoys visual privacy, so the tree project was indeed regrettable. We received no voicemail or follow up call from you at the office, so we could not address your concerns in real time, however, we did take the liberty of refunding an entire night's rent for the inconveniences you noted on the day of your departure. You alluded to posting a negative review in a post stay communication to us if we did not refund you a second night, but we did not feel refunding a second night to address your concerns was appropriate. We work very hard to meet our guests' expectations and, though you may feel otherwise, we are comfortable with the lengths to which we went with those things within our control to make your stay enjoyable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeffrey E
Roseville, California
Level 2 Contributor
7 reviews
3 hotel reviews
“Exceeded all of our expectations”
Reviewed 28 October 2014 for a stay in October 2014

From the standpoint of amenities, there was everything we wanted and more. We have T-Mobile mobile and had better reception than at home. Comcast internet and tv. Washer/Dryer. Expresso maker. Too much to mention. A pub across the street. Chickens in the private street.

Serendipity has two decks with one of them having two large trees coming up through the deck floor. The windows are obscured by the tree leaves. There is a parking enclosure under the cottage.

Guerneville is a great base to enjoy the Russian River area and beyond. There are wonderful restaurants and a Safeway food store. Beautiful countryside. Many outdoor activities.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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