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All reviews train tracks ocean view underground parking small hotel breakfast room capistrano beach hot breakfast restaurants within walking distance san clemente hot tub would stay here again free breakfast pacific coast highway room was large beach access short drive would highly recommend this hotel
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Reviewed 12 April 2018

This hotel is a lovely, quaint hotel with beautiful gardens. It's closer to the beach access than any other hotel on the strip, and the staff is very attentive and friendly. The windows even open so you can hear the surf all night and enjoy the ocean breeze--I never had to use the air conditioner!

  • Stayed: April 2018, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank springbreakfarm2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this reviewResponded 16 April 2018

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

My daughter and I stayed here. Ripped off for three nights stay, not given a receipt. REFUSED a receipt.??? Moved 4 times for a five night stay. Water leak in bathroom, so got moved again. Hot tub out of order. Management basically shrugged off overcharging us for over $600. Don't stay here. Rooms musty, "beach front" is untrue. A waffle can not make up for this.

Stayed: March 2018, travelled with family
2  Thank danielleadair074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this reviewResponded 16 April 2018

Dear Guest,


Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

Weekends we spend in California. Breakfast was very good, check in with Russian girl was awesome, such nice and sweet person. Clean room, we liked everything and very happy with our stay. Manager said that will wait for us next time. In the room we had a whirpool which is very nice and we enjoyed. breakfast was hot and nice behavior of employees. Manager came during breakfast time and said Hi to us....

Room Tip: clean and quite stay
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
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Thank sandra1352018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this reviewResponded 24 March 2018

Dear Guest,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

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Reviewed 18 March 2018

clean room, alana upgraded us to ocean view(room was quite and very clean)warm greetings during breakfast time. Alana worked at night time when we checked in and during check-out time was also there. We asked her about Dana Point area and she explained to us everything and recommended nice places to visit. We are 100%will be back because a nice atmosphere is the most important during the vacation

Room Tip: Alana the sweetest person and very welcomed
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
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Thank frederickmadn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this reviewResponded 24 March 2018

Dear Guest,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

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Reviewed 14 March 2018

While the room itself was comfortable and clean, the hotel was shabby and sad to look at. The gardenscape was dirt and weeds, the ice machine (outside room 214) jumped about all day and night, and the breakfast was HORRIBLE. Take that money and go to another hotel along PCH.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Teresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this reviewResponded 16 April 2018

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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