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Greg R
Waikato Region, New Zealand

Rude . Poorly run

Review of Dupont Motels
1.0 of 5 bubblesReviewed 8 Dec 2023
Ok so got there unbooked but phoned number on door as vacancies sign was lit no actual person on site.was only 7.00 o'clock. . Confusion over location . And unable to get key out of stupid box outside in the rain. So got soaked. Got to room nice room but windows all open and rainy. Stayed ok. But wasn't sure if I'd be back so kept key (only stayed for a few hrs 4 a sleep. ). Then next day get phone call regarding key. Operator very rude. But got key on its way bk to them that day. As lived out of area. Then get another rude call complaining and to say they charge me 4 key. On an over priced poorly run motel they Then helped themselves without permission to my bank account. For Money 4 a returned key . Not put bk. Either. Certainly under any circumstances will i be back.
Date of stay: November 2023
Room Tip: Don't go
Trip type: Travelled solo
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (98)
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Reviewed 1 January 2023 via mobile

We booked through the motel as were needing to arrive at 10.30pm from Rotorua. We quoted Agodas price of $164 and they said $169 so we said yes.
The place stunk of too much deoderiser, moths everywhere due to the light left on in the bathroom and window open, so slept with moths flying around.
The shower the next morning had to be hand held due to the rod that holds it had a missing clip.
When I emailed and complained about the state of the room they said I can't get any refund back as needed to raise the issues on arrival. We checked in at 10.30 to a key in a lock box... no one was around.
Then i go into my credit card account and they charged me $182.40.... what the heck!!!
We went back to complain in person today and he quoted me a different price plus surcharge. I said you can't do that and showed them the price on Agoda.
Now he says he can't refund as he's not the boss. We said to talk to the boss and refund immediately as they can't take more than what they quoted.
We are going to the Commerce Commission if they don't reply or refund.
Terrible place to stay. Never again.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank WenzHanson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2022

We stayed in Unit 2 being a two-bedroom self-contained unit. It was very old and tired with numerous things either wrong, not provided, or not working. We wrote to the motel advising them of up to 15 things wrong with the accommodation with no reply. At $260 per night, it was too expensive for what was provided. Using Booking.com to reserve, the picture was not where we ended up staying. Very misleading. I have written to the Hospitality Association to find out how a make a complaint, but seem fairly certain this accommodation provider is not associated with any motel or hotel hospitality group.

Date of stay: January 2022
Thank Kathryn V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2022 via mobile

Don't bother
I'd made the mistake of not reading the reviews before booking. But I'll back up all the negative comments below.
Staff were barely aware of your presence, mostly just get a surly response when asking a question.
Tv wasn't connected first night. Reception closed by 6 despite the door saying 9-9. No number to call. No TV till I had found the secret code. Use hdmi2!!
Kitchen equipment poorly stocked.
Shower pressure rubbish
Grouting mouldy
Lights not working
Curtains hanging off the rail
Generally dirty round the edges
Air conditioner worked but made a hell of a noise
Bed only had 2 very thin pillows and no spares
Didn't see the point of telling them any of this stuff that I'm putting on here as frankly I don't think they'd care.
Plus side. The bed was comfy, the WiFi was fast and, when the man gave me the secret code to make the tv work, there was plenty of chanel's to chose from
But seriously, at this price, go somewhere else.

Room tip: Don't go. Find somewhere else
Date of stay: January 2022
Trip type: Travelled solo
Thank shelleyg817
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2021

Honestly the worst motel I have ever stayed in. Disgusting rooms and terrible customer service .I have been travelling throughout NZ for work and used to stay at different places. Its the first time that I'm experiencing awful service from reception and I wont recommend this place to anyone if they're looking a for a peaceful evening,

Date of stay: September 2021
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank CloudN09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2021

This motel has one new side and one very old run down side. When you book they show photos of the new side!!

My room was absolutely disgusting and dirty i was contemplating sleeping in my car!

As soon as you opened the door the room smelt like curry with a mix of cigarette smoke, The carpet is so old it is pulling away from the floor and creasing in places, there is cobwebs everywhere on the roof, there is marks everywhere on the walls, the bed is hard as a rock, Walls are paper thin so you hear neighbours, There is a flat fire alarm beep going off every minute and i read in reviews this was happening 3 months ago!! ….. The list goes on, my advise do not stay here it is not worth your money whatsoever!!

Date of stay: August 2021
Trip type: Travelled on business
Thank Kase3232
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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