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shanv365
Te Puke, New Zealand

DISSAPOINTED

Review of Dupont Motels
2.0 of 5 bubblesReviewed 24 Aug 2018via mobile
My family arrived at approx 8pm on day of arrival , middle of winter and all windows were left wide open meaning it was freezing inside (our arrival was expected not last minute booking). We closed it all up and went to have a shower only to find the bathroom stunk of Sewerage. The electric blanket (which I had to find the cords to plug in as they were tucked right in between the mattress and base) had exposed wires. Approached reception about our issues , they couldn’t move us to a room that could fit our family and couldn’t remedy the smell (although he did come back to spray some air freshener and offered to clean the toilet but I doubt this issue was new nor did it resolve issue). To top it off we got charged 3 times to our credit card (for the same stay) and had to get the refund over two days because of a refund limitation... I’m also dissapointed that when we checked out after the first night they wouldn’t refund us for the further night we were meant to stay (but didn’t because of above issues). The rooms are way overpriced for what we got.
Date of stay: August 2018
Trip type: Travelled with family
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38 - 43 of 97 reviews
Reviewed 18 June 2018 via mobile

Would not recommend this to anyone. On arrival we found blood on the walls, cockroaches in the heat pumps, our TV wasn’t connected and the manager had NO idea how to fix it, lightbulbs missing, empty bottles and condom under a bed, cockroaches in the fridge seals. On departure my son left his toilet bag in the bathroom drawer. I contacted them to request it being sent back to us and they said the cleaners said there was nothing left behind....someone got a good bottle of perfume!!! Was WAY over priced.

Date of stay: March 2018
3  Thank Emjay77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2018

Everything we needed was right here in this motel. The location was perfect, motel was clean, and everything in perfect working order. It was easy to check in and out, and the location was convenient to all the attractions and activities we had planned. We would definitely stay here again.

Date of stay: January 2018
Trip type: Travelled with family
Thank Fernan V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 April 2018

We loved our stay at this motel! It was so clean, comfortable and cozy! We couldn't fault our stay here and would definitely recommend staying at this property and would look forward to staying here again!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jamesefc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2018

We had a two bedroom unit and it was not only very noisy from the road traffic it was also missing a lot of equipment. Such as no fire extinguisher (bracket was there), no smoke alarm (mounting was on roof but no alarm), no phone (wall connection and cable was there), Missing soap holder in shower (brackets were there). In our room none of the lights worked until I went to the office and got 3 globes.
After 3 weeks travelling the North Island in a variety of accomodations this would have to be at or near the bottom and definetly NOT worth the money it cost.

Room tip: Doubt if there is a good room.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jeffd613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 March 2018

This extremely expensive motel did not deliver in service commensurate to their fees. The unit was clean enough but the grounds resembled a tip which makes one wonder about the standards behind the scenes. No soap was in the unit but turned up after repeated requests while a request for some milk was rejected as they had run out! How can a motel working on a 90% plus occupancy run out of milk? Giving us two bottles the following morning did nothing to alleviate being without the night prior. The oven had not been cleaned and contained no baking tray on which to heat our pizzas. We cannot recommend them as being value for money.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hanoger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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