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Gagan T

Awesome experience

Review of Dupont Motels
5.0 of 5 bubblesReviewed 10 Feb 2018via mobile
The room was nice, comfy and priced great. I think we found a perfect place to stay. The employees here are very knowledgeable and friendly. I would definitely stay at this motel again and would recommend this place to all. The prices are pretty decent.
Date of stay: February 2018
Trip type: Travelled on business
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Reviewed 9 February 2018

Our stay was really nice. All the staff are friendly and helpful! Great suggestions and directions. Our room, while not huge, was clean and modern. The area is safe and convenient to plenty of local spots to eat at as well. The beds were clean and comfortable and the hotel services provided everything we required for a 3-night stay. We would definitely stay here again.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Talha G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2018 via mobile

The price they charge is crap the rooms smell stink and the carpert. They are all on the wrong page We do not recommend this place and will not be returning. They had young Gang members running around the property and girls screaming 3am in morning. Sleep in your vehicle don't come here over price and totally dirty even the dishes we had to wash before we used.

Date of stay: January 2018
Trip type: Travelled with family
Thank LisaM10948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2018

When we arrived check-in seemed to go smoothly. We paid on arrival, were given a small bottle of milk for our 2 days stay and we went to our room. Although a small motel site we were not advised where to find our room.
We were given a 2 bedroom room in the OLD part of the motel where the room was in an ok condition but had a musty/moldy smell. There was no tea towels and no dishwash liquid in the kitchen. The bathroom had a slight sewer smell, very unpleasant. The TV turned on but the display was not clear. The wifi was free and unlimited but varied from good to poor. Dial up would have been faster at times.
Our children wanted to play on the playground but the kids’ fort was damaged and wobbly and there was rubbish lying in the un-maintained gardens.
When we booked we advised we had a well behaved dog (who sleeps in a crate) in the booking comments. After settling in, this became a big problem where by the check in person didnt notice this and then wanted to charge us extra. The website, at the time of booking, did not specify an additional charge for pets despite being pet friendly. They wanted full charge - $30 per night. In the end after about 30 minutes of debating with them we advised we'd pay 50% of the fee they wanted, this on top of the room rate. Eventually they agreed with this, despite their error. Customer service is atrocious and they are happy to make you feel like you’re an inconvenience.
When we returned to the motel after being out for the afternoon we advised them the TV display was not clear. They came to our room 10 minutes later with a brand new TV. Which was great but at 7pm when we are trying to deal with tired children was a huge inconvenience to us while they set it up.
When we put our children to bed there was human hair in between the bedspread and the sheets. When my husband and I went to bed we found a big yellow stain on the bedspread. By this time it was too late to ask for clean bedding. Even if we did we'd have been made to feel like an inconvenience.
The next day we requested a turn down service on the door while we were out for the day. We left early that morning so we left a note on the master bed to replace the bedspread for a clean one. On our return after being out for the whole day the only thing done on the turn down service was the children's beds were pulled up and the towels replaced. The main bed had nothing done and the dirty bedspread was still on the floor where we left it.
For the price we paid we expected much more in terms of service and cleanliness. We would NOT recommend this motel and will never stay here again. The only thing going for this place is the location, such a shame.

Room tip: Wouldn't recommend!
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Rianna O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2017

Dupont Motel is one of very few motels that are lucky enough to have many of the things needed to feel like home away from home.. EXCEPT for the staff. Convenient parking close to the rooms, located close to shopping areas and public transport, free unlimited wifi, cable television with all extra channels, spacious room, modern decor and decent kitchenette. Unfortunately with all that going for the motel it is completely over shadowed by lazy cleaning (hard to tell if the room had been vacuumed since last used and bathroom generally grimy). and rude, abrupt staff. From the moment my sister needed to ring the motel to confirm payment details, we were both made to feel like we were a hassle for the person that answered the phone. And it didnt get better from there, when I arrived at the motel and went to reception to check in the man who came to serve me which was the same rude staff member my sister had spoken to on the phone was abrupt, unwelcoming and generally rude. I could see my sisters credit card details on a word document on the reception computer and simply asked to double check the number would be deleted when transaction was confirmed and this man then said no it has to be kept on file which im unsure of where that file is or when its removed. He didnt give any directions to where my room would be, wasnt told general info such as check out time or where I could park even though my sister said yes on booking site to carpark free of charge. Later that evening when i went to make a cuppa i discovered there was no milk and i was supposed to have been given it when i checked in. In the morning when i checked out I wanted to mention discretely to the man who was at reception that i hadnt been made to feel especially welcomed when i checked in, but when i did say something to this staff member i received no sorry or even that he would pass that information on.

If you dont mind being made to feel like they dont want your business in future by staff then this motel would be fabulous for you but maybe bring some spare towels and a give it a quick clean when you arrive.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank mermaidgirl333444
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2017 via mobile

My room wasn't clean. I understand some places are a bit older than others, but a guest needs to feel like they are not staying in the last guests germs. There was food remnants and grease and greasy finger marks on the sofa, tv remote, walls, kitchen back splash, kitchen cupboards, microwave, floor, blinds, kettle... Every surface in kitchen had cooking oil grease build up on it. The towels had yellow stains/marks on them. Coffee cup wasn't clean. There was rubbish in the bathroom bin when I arrived, dirt on the toilet, food crumbs under the table. Room smelt musty and had a punge to it. Felt like it had the most basic wipe over and 'presentation' before I arrived. I wanted to check straight out except they made me pay when checking in...

Date of stay: November 2017
Trip type: Travelled on business
Thank Helena H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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