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Reviewed 11 September 2018

Stayed in the Palace suite 17, room 1716 on the ground level from 09/02 thru 09/09. The weather was amazing, it rained an hour one day but faded quickly...perfect, This is my wife and I 2nd stay at this Grand Palladium and our 7th stay at GP,s in other parts of the carribean Riviera Maya and Jamaica. Our villa was approximately 150 yards from the entrance to the beach it was amazing! The suite was very nice but it is worn but who stays inside when your on vacation. The room/suite is large enough with a jacuzzi bath in the main room so you can soak and watch the flat screen tv if you want,,,we used it to store all our floaties (take them with you as they cost a fortune there), There's is a sofa and table and a large glass slider with a very nice garden patio with two chaise lounges and 2 chairs, I smoked my evening cigar there every night, Take a can of bug spray you wont regret it, This villa is steps away from the so called construction site, You literally do not hear any of that at all and if it weren't for the occaisional truck of workmen you wouldn't know its happening at all, The beach is fantastic and yes there were days that seaweed washed up and they worked on clearing and cleaning it up as fast as island time allows, it was very hot our entire week, We loved it! The beach does have a lot of vendors but a simple wave of the hand will do the trick if you don't want to be bothered, There were tons of pictures with monkees//parrots//pirates etc and jewelry // braids// carvings// and there are lots of them. Be kind as they are trying to make a living and a simple no or shake of the head works fine, We found the village on the beach had better overall prices than the hotel gift shop, as an example I purchased one pound of santiago coffee beans for 6.00 per pound in the village and the hotel gift shop sells it for 16.00 per lb. Be careful in the village as some will downrite lie to you, This happened to us from a guy in the second row back in a gift dtore said he would sell me the coffee for 5.00 per lb but backed off of that price when I came back with the money, Be prepared to walk on any deal; when we walked out of his store another vendor overheard and sold me the coffee at the 6.00 per pound and I bought 3, The other guy seemed to be a "rascal" and the name of the store started with D, sorry I don't remember more, Anyway just beware of the hustle, be polite fair and firm and life is good, Punta Cana is amazing the people are friendly hard working,

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Jeffery J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 10 October 2018

Dear Jeffery J,

Words are missing to express our gratitude for having chosen once again Grand Palladium as your second home in Punta Cana as well as for the trust placed in our Hotel chaine.

We appreciate your kind comments and recommendations to other travelers to visit our beautiful resort, as a repeat guest, you encourage us to strive to exceed your expectations and it is very rewarding when we do it.

We continue to count on your preference, and that you allow us to welcome you again in our Hotel during your next visit to Punta Cana.

Best regards,

Sachenca N.
Hospitality Service

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Reviewed 11 September 2018 via mobile

The staff was very accommodating and professional. Rovin was excellent in handling every aspect of our stay and ensured everything was great! The hotel is well kept and gorgeous. Rooms were comfortable and clean. This is a huge resort so be ready to walk a lot. The food was really good and lots of variety. I recommend Grand Palladium Bávaro!!

Date of stay: September 2018
Trip type: Travelled with family
1  Thank ipayan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 12 September 2018

Dear Ipayan19,

First of all, we would like to thank you very much for having chosen Grand Palladium Bavaro Suites Resort & Spa as your preferred destination in the caribbean.

We appreciate your kind words on our gastronomy offer and resort amenities. Our staff is always there to assist and make your experience even greater. We are so proud that everything was beyond your expectitions.

Thanks once more for the opportunity you gave us to assist you... We kindly remain at your service in this your Home.

Kindest regars,

Sachenca N.
Hospitality Service

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Reviewed 10 September 2018

Amazing Hotel, Palladium is a great hotel for vacations on punta cana. The room, restaurant, pool, beach and food was amazing. The customer services was excelent, love the greeting HOLA!!! Great job!!! Can't wait to come back.

Date of stay: October 2017
1  Thank JOROJAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 11 September 2018

Dear JOROJAS,

First we want to thank that you have chosen a holiday with us. We are very pleased to hear that your expectations were exceeded and you will remember your holiday with us.

We are proud and grateful that you highlight the commitment of our Staff. We are so proud that our gastronomy offer, and the excellent services provided by our staff have surpassed all your expectations.

We hope to welcome you again as our guest soon.

Your home in paradise is waiting for you.

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Bavaro is one of the best beach spot in DR. But they most improve the food offering. Both in the buffet and in the restaurants. Especially in "El Dorado". Tasteless steak and bad side dishes. I think they misplace the salt.

Date of stay: September 2018
Trip type: Travelled with family
2  Thank Gustavo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 11 September 2018

Dear Gustavo S,

Receive a warm greeting from Grand Palladium Bavaro Suites Resort & Spa.

We are pleased to have counted on your preference for the enjoyment of your last vacation, thank you for letting us know some details about the wonderfulness of your stay. It is a pity that our food has not lived up to your expectations and that this aspect took you to qualify us with three stars. We will continue working hard until we reach your complete satisfaction as it is our main objective.

We hope to receive you very soon for another excellent experience with us.

Best regards,

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

At the end of a 3 days group event, my wife and I attended to renew our wedding vows, we gave our luggage, a backpack, and a suitcase, to the GRAND PALLADIUM BAVARO SUITES RESORT & SPA ´s bellboys for safekeeping for which they gave us two tickets. After a few hours, we came back with the tickets to pick up our luggage only to be told by the hotel’s employees that they only have our backpack but had lost our suitcase.
Hotel employees asked us to fill out an incident report and leave the hotel, since we had already checked-out, and wait for them to call us back. We filled out the report detailing every item we could remember in our suitcase along with its cost but refused to leave before talking to someone from management. The hotel employee was annoyed for our insistence on trying to talk to his superior and told us to “do whatever you want to do, go to the police or social media”.
Jasmine [-] from Room Division came after a few hours and explained to us that they needed 1 to 3 days to complete their investigation and that they had insurance but could not do anything else for us. Hotel security was reviewing the hotel video footage, but they needed time to complete this process. During our discussions we felt that she was trying to minimize hotel responsibility for the loss of our luggage so we asked directly if she felt the hotel had any responsibility for having lost our suitcase, she replied that only in theory.
After some more back and forth with Jasmine [-] she got confirmation from her manager and agreed to allow us to stay overnight until hotel security had time to review the video footage but only if we signed a “release of liability” document releasing the hotel of any responsibility of losing our suitcase, we refused to sign and a few minutes later Jasmine told us that she got the OK to allow us to stay without signing the document.

Next morning Franklin E. [-] Room Division Manager told us that they still didn`t have a clue where our suitcase was. He told us that they didn’t have insurance or that it didn’t cover this type of incident. He also told us that they wanted to close the matter and make sure we felt good about our stay in the hotel, so they offered us to extend our stay for 7 more days in exchange for us signing a “release of liability” document releasing the hotel of any responsibility of losing our suitcase. Keep in mind that at that time our wardrobe was only the swimsuit we were wearing since the day before a purse and a backpack with a few personal items. Franklin said we could take their offer or go to the police but if we go the police we should direct any further inquiries about our missing luggage to the police and not to the hotel. We refused to sign their document, left the hotel, filed a complaint with the police and Pro Consumidor a Dominican government agency that fights for consumer`s rights.
About six days later we spoke with Marga B. [-] Grand Palladium Director who basically told us the same as Jasmin & Franklin with a minor difference, she offered us 2 free weeks in exchange for us signing a “release of liability” document releasing the hotel of any responsibility of losing our suitcase instead of the one free week Franklin had offered us.
We want our suitcase back or in the worst case we want monetary compensation that would cover what we lost, we can not use hotel nights to buy our clothes or jewelry back nor would we want to stay in a hotel like this anymore.
When an airline loses your luggage, they will give you monetary compensation, they do not offer you free miles. If you travel out of town and the airline delays your luggage, the will offer you money to get some clothing while you get your luggage. I do not understand how GRAND PALLADIUM BAVARO SUITES RESORT & SPA`s policy and its employees can be so callous as to offer people who are out of town and lost their luggage due to the hotel negligence a few extra nights.

We recommend everyone to STAY AWAY from the GRAND PALLADIUM BAVARO SUITES RESORT & SPA or any other hotel from the GRAND PALLADIUM HOTEL GROUP unless you are OK with exchanging your belongings for a few extra nights at one of their hotels.
If you are already in the hotel do not lose sight of your belongings, it might be the last time you see them, even when you give them to hotel employees for safekeeping.
If the hotel has already lost some of your belongings, get a lawyer, file a complaint with the police and Pro Consumidor, do not sign any release form.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
9  Thank alejandromdlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaR13331, Accommodation Assistant Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 14 September 2018

Dear alejandromdlc,

First of all, thank you for choosing Grand Palladium Bavaro Resort &Spa, as final destination for your wedding vows renewal and for sharing your experience with other travelers on this important platform.

We are so saddened about the issues you experienced with your suitcase just after your check out , please accept our apologies about this matter and for the inconveniences this might have caused. I would like to comment that this kind of incident is unusual to us.

I would like to highlight as well, that your case was reported to our insurance company, that after depleting the appropriate procedure informed us about the result, that we have already forwarded to you by mail.

We reiterate our apologies and we hope you would give us a second chance to serve you again in the future.

Best regards,

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