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“wonderful resort”
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Very good
35 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Cabarete, Puerto Plata Province, Dominican Republic

Reviews from our community

Very good - based on 35 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Brenda S
Fairport, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Stayed less than an hour after bait and switch”
Reviewed 30 April 2016 for a stay in March 2016
17
people found this review helpful

We booked through RCI and had been to Puerto Plata in 2014, so we were looking forward to a nice stay. After getting caught in traffic for almost two hours due to a tour by the president, we arrived to find what another reviewer noted was a trashy area with everything sub par.
The office was up two stories of winding steps. The electricity fee (almost $100) was charged immediately along with the shuttle fee ($70). We were only booked for four days, but had to pay the full week's charges for both of those. Then we were led out ot the "resort" and down a rocky street past donkey dung to our room IN A DIFFERENT HOTEL! . IT WAS NOT EVEN THE PHOENIX WHERE WE HAD EXCHANGED OUR POINTS TO STAY!. No wifi, no working TV, no kitchen, ants on the bed, and everything run down. The pool was green. After much discussion, we were moved back to the Phoenix. However, there was no wifi, a guest was complaining about a rash she had after being in the pool, the only restaurant was at the bar with barefoot servers, and two young girls were complaining about their door not locking. Our room was an old, tired version of the photos on the site. The whole place is run down and no one seemed to be cleaning or care. It was NOT a spa or a resort. We managed to get our electricity fee and shutte fee back and moved a few miles down the road to another hotel where we had a lovely stay, though we had to pay the all-inclusive. It was well worth the change. The Phoenix is a rip-off!!!! We read only good reviews and we did check several sites to check that it was truly worth the RCI points. It is NOT!!!!.

Travelling group: Other
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabella...
California
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“wonderful resort”
Reviewed 30 March 2016 for a stay in March 2016
3
people found this review helpful

Very nice resort, well maintained, very good service and very friendly staff. A lot of excursions offered by the resort. Do not miss out on the massage. It is one of the best i ever had.This is a small resort that will make you feel like home. the cook Josee is very good. The food was excellent. I had a one bedroom apartment and it was extremely clean.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Massage
Liked least: leaving the resort
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe F
Syracuse, New York
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Service, smiles, and shuttle service”
Reviewed 23 February 2016 for a stay in February 2016
3
people found this review helpful

We arrived at the Phoenix late at night after a harrowing, rainy ride from Santiago Airport. We were greeted by several staff who just took our bags and led us to our well-appointed suite. This type of service from the entire staff became the norm. The wifi and phones kept us in touch with friends in Cabarete and back home in NYS. The bar and restaurant almost kept us from going into town. The shuttle service was a great buy and took us to Sosua, Cabarete, and many spots on the way. We support the 3 Mariposas Montessori Pre-school and required transportation 3 times. We accomplished all of our vacation goals in a unique boutique hotel.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Welcoming attitude from all the staff.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4AnaM_13
St. Petersburg, Florida
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We travel alot and this resort has been the best experience as they make you feel like family.”
Reviewed 23 January 2016 for a stay in July 2015
1
person found this review helpful

As soon as we got to the resort we were welcomed by the staff. They immediately approached us and unloaded our luggage. Throughout our stay the staff was wonderful, friendly and very helpful with everything. There is a great supermarket nearby, Janet's, where you can do your grocery shopping and/or go upstairs and get take out. There are many places to eat near supermarket and beach is nearby. We rented a car but they can shuttle you to beach, store or airport for a minimal fee. The resort is well kept and they will even cook/season your food. You can eat by pool area as they have several tables which they beautifully set up for you. You can also order meals from them as they stock food. The pool area is nice and clean with a waterfall. It is in front of the bar/grill if you get thirsty or hungry. If it is your birthday or anniversary, let them know and they will celebrate with you. Your room will be fabulously decorated with flower pedals and champagne. While we were there, the owner, Ben, was there and cooked a pig. We had a pig fest for everyone with side dishes and drinks for a minimal fee. Ben owns a beach buggy and horses. He took us for a buggy ride to beach and the experience was excellent and fun. He is so nice, helpful and a people person. He carries emergency gear in buggy and helped pull a truck out of the sand at the beach. We are already planning and looking forward to going back this summer for a week or two of fun.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything, and employees making you feel like family.
Liked least: No complaints.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabella...
California
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Makes you feel like home”
Reviewed 21 December 2015 for a stay in December 2015
2
people found this review helpful

We arrived on Saturday afternoon. We were 4 people and got picked up from the airport with the taxi service, which brought us directly to the hotel. Before picking where to stay, we looked at the reviews on TripAdvisor and analyzed the good and bad ones. We found that there was more good then bad reviews, so we decided to take a shot and try this new hotel. When the taxi dropped us off, the staff were there to help us with our luggage and show us our room. The room was very neat and clean and had all the needed supplies for our stay. We noticed that there was only an air conditioning system in the bedroom, but it was strong enough to cool the entire condo when the door of the bedroom is left open. When we got back to the room there was AC all around! The garden was very relaxing and beautiful. The staff maintained it really well. Every time we needed something the staff was there to help and give us their service. The resort was like a family, everyone was friendly and we would do activities with other people from the hotel. The activity coordinator, Wilson, was very helpful. The massages and manicure and pedicure service was excellent. Finally, when we didn't feel like going out to eat and were very tired, we would stay at the hotel and eat what Chef Jose had to offer. The menu had a good variety of foods. Overall, we were very glad to choose this Resort. It was amazing and we have already booked for another 2 weeks

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Service
Liked least: Not on the beach
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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