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Barbara H

Adventure in Fiji

5.0 of 5 bubblesReviewed 16 Jun 2024
Awesome place will definitely go again. Staff was very friendly, kind, courteous, interactive and helpful. Loved every minute. Diving was great, DM’s were super attentive. Food was fresh and delicious. Lots of activities after diving. Was my 3rd trip with The Scua Company from Albuquerque, NM wonderful group to travel with.
Date of stay: June 2024
Trip type: Travelled on business
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Oleksandra Chuvilova, Sales at Beqa Lagoon Resort, responded to this review
Responded 18 Jun 2024
Bula!

Thank you so much for sharing such positive feedback about your adventure in Fiji with us! We are thrilled to hear that you enjoyed your stay, from the diving experiences to the food and activities. Our staff will be delighted to know that their efforts to make your stay enjoyable were appreciated.

We look forward to welcoming you back for your fourth visit—hopefully soon!

Thank you once again for choosing Beqa Lagoon Resort. We can't wait to create more memorable experiences with you.

Warm regards,

Reservations
Beqa Lagoon Resort Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 May 2024

This review relates to to the dive team at the hotel, all members of which were fantastic. We saw videos of tiger sharks before going but really did not understand how big they were until we actually saw them underwater. The dive team did a fantastic job of keeping all of the divers safe and we would like to sincerely thank each and every member of the dive team who are basically first responders--it is their job to run toward danger rather than away from it in the event a shark gets too aggressive. And the team does this as a matter of course several times a week.

We thank you for everything you did to keep us and all of the other divers safe.

Scott and Akira Jones

Date of stay: April 2024
Trip type: Travelled with family
Thank ScottJ419
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2024

We have visited Beqa Lagoon several times over the past 20 years, but this trip was the best. The property is gorgeous, the food & drinks were the best ever & the diving was amazing. The dive staff, dive boats & sites were outstanding. All the staff is friendly, accommodating & professional. The spa stayed busy all week with relaxed, happy clients. We can't wait to return! One week may not be enough.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
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Thank CaliQzilla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024

This is by far the best vacation I have ever taken. The rooms were very clean and well maintained. The beds were so soft, we all slept great. The entire staff are some of the nicest people in the world. They were very attentive, personable, so so so friendly and genuine. The food was fantastic, the diving was amazing! I just can't say enough great things about this Resort, I will absolutely be back, and I can't wait to bring more friends and family with me!

Room tip: Don't over pack. This resort has everything you need!
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
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1  Thank Wendy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oleksandra Chuvilova, Sales at Beqa Lagoon Resort, responded to this reviewResponded 10 May 2024

Dear Wendy! It's fantastic to hear that you had such an amazing experience at our resort! We're thrilled that you found the rooms clean and comfortable, and that you enjoyed the food and diving. Our staff takes great pride in providing exceptional service, and we're delighted to hear that they made your stay memorable. We look forward to welcoming you back with your friends and family in the future!
Beqa Lagoon Resort Team

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Reviewed 23 April 2024

Our dive group (Dive World Austin) went to Beqa Lagoon and had a terrific time. The staff are incredible. I cannot emphasize enough how the culture of caring, kindness, and going the extra mile is prevalent at the resort. The dive shop was also good with nice staff who were happy to answer questions, especially their director who was kind enough to explain the history of their program feeding the bull and tiger sharks. Definitely get a Lomi lomi massage from the spa. You won't regret it. Food was excellent which is a neat trick considering they are a small island off a larger island - chef did amazing things with the food. The rooms with ocean views are top notch- and amazingly bug free (except for some non-biting ants in bathroom) considering it is a tropical island (I think the toads help eat the beetles/roaches so I never saw any of those gross bugs). Maintenance were around all the time to take care of things (I didn't have problems but others did and it was fixed immediately). The staff who handled entertainment and activities were incredible- friendly and funny and genuine. Shore diving was amazing- going either direction yielded coral heads, tons of baby fish and even octopus. Due to rain that we had a couple of days the water was more cloudy than usual on several dives so if you can go during dry season (this was shoulder where it was going from wet to dry) to minimize that it would be ideal- still lots of soft coral and fish and eels and even saw a turtle.

Room tip: The beach is tidal so when it goes out it is a longer walk to get in to water for a shore dive or snorkel so ask dive shop when is best time
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LaraMHS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oleksandra Chuvilova, Sales at Beqa Lagoon Resort, responded to this reviewResponded 24 April 2024

It sounds like you had an amazing experience at Beqa Lagoon Resort! We're thrilled to hear that you enjoyed the staff's hospitality, the dive shop, and the incredible food. It's great to know that you found the rooms comfortable and relatively bug-free. We're glad the maintenance team was prompt in fixing any issues and that you enjoyed the entertainment and activities. Thank you for your feedback, and we hope to welcome you back soon for another fantastic stay!

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Reviewed 13 April 2024 via mobile

We arrived on a Saturday for a 10 day group trip. We lead scuba trips for a living. We had heard lots of great things about this resort and the Cathedral Shark dive, so we decided to give it a try. This is our second time to Fiji. I will not be coming back to stay at this resort. 

Pros:

The resort is beautiful and on a flat area, so walking is easy for those with uphill walking issues. The staff is super friendly, as is everyone in Fiji, in our experience. The people of Fiji are I think my favorite of anywhere we have been. They are incredibly kind and accommodating.

Massage- They were really great! We really loved the Beqa Lagoon Signature massage.

Free Daily Activities- Church Service, Choir performance, Coconut & Weaving Show, Fire Walking, School tour, torch ceremony, local village visit, Fire Dancers, Jungle hike, Kava Ceremony, Cooking show and Meke Performance. There is a schedule, but stuff gets moved around a little, which can be frustrating, if you want to participate in something specific, and they move it.

Cons: (This is quite long)

We stayed in an upgraded family suite, which did not feel like an upgrade.

Diving in general-  The hurricane hit their reef hard. There are patches of what we remember prior to the hurricane, but not what it used to be. We did see lots of fish, and we did enjoy many of the dives. There is lots of current and surge. When we were in Fiji before, on the other side of the main island, we didn't recall so much crazy currents. I am not sure if it changes by time of year or not, but be prepared. The shark dive was definitely an experience. Many of our customers paid to do it a second time.

AC  issues- One room had a newer AC unit that worked great, the other room had a very old unit which only worked half the time. Several of our customers had issues with their AC as well. The resort sends someone to fix it, but sometimes it worked and sometimes not. Most of us did not feel the AC was adequate.

Shower Water pressure & Warmth- We had NO water for the first 3 days, in the afternoons. No running water, or flushing toilets. They did get it fixed after that, but then customers in other rooms started complaining that they were having issues. There does not seem to be enough water pressure or warm water to go around.

Drinking Water- There is absolutely no drinking water provided in the rooms to drink, or complimentary bottles of any kind. Luckily we brought bottles. The only drinking water is in the main eating area at one end of the resort. Of course there is bottled water to purchase.

Internet: None is provided complimentary. We chose to pay for it, and it still cuts out and is not what we would consider a very good connection. 

Drinks: Water and Juice at meals is free. Soda costs money. Alcohol is really over priced, $15 a drink. However you can buy a bottle of merlot for $20.

Paths- These are not adequately lit, we found ourselves using a flashlight. There are large toads that would be quite uncomfortable to have stepped on, and land crabs.

Extra dives- Too expensive, $220FJ for 2 tank boat dive. 2 tank shark dive $400FJ. Shore is free.

Food- There is some inconsistency in the cooking. The first day was really good, then we found many of the foods to be overly greasy, which we are very sensitive to.

Power issues- Getting adequate power to charge dive computers, dive lights, cell phones, laptops and headsets and camera batteries was challenging. My travel hair dryer blew up the first time I used it here. We had to move outlets several times, not sure why. Bring several converters. Power on hotter days seems to go in and out.

Bugs- We used a whole bottle of bug spray on the two of us during our stay. We have never had to do that at another resort. We really try to avoid bug spray. We had to spray ourselves constantly. We had hornet type bugs in our room on several days. Dinner one night was absolutely unbearable. There were so many bugs crawling on the table and landing on us, that we couldn’t take it.

Dogs- We LOVE animals. I understand not feeding them from the table for sure. We were told that all the dogs are not vaccinated, and they are not safe to touch. Some needed visible medical attention. PLEASE provide medical service for the dogs around the resort. Having them under the table, begging, was difficult and a fight broke out under the table due to a dropped piece of food. They all want attention and love, and it was really hard not touching them.

Room tip: Bring your own alcohol, soda and drinks. Bring lots of bug spray. Bring refillable water bottles.
Date of stay: April 2024
Trip type: Travelled on business
3  Thank FisheyeScuba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Beqa, General Manager at Beqa Lagoon Resort, responded to this reviewResponded 18 April 2024

Bula Vinaka.

We are saddened to hear your stay with us was not as enjoyable as you had hoped for. Please allow us to comment on your review and we certainly do hope to see you again in the future.

As you might have seen during your stay, we are busy with upgrades and renovations at the resort. This is in recognition that some aspects of the resort is due a much needed revamp. Unfortunately this comes with challenges in that we are limited on time available for each unit. Sometimes a single unit is done in phases with work done whenever a unit is available, but we are making great progress and finished units are looking great.
We can only apologize for the AC unit not working efficiently. This should not have happened and we are working on internal training and development. What I can say is that replacing old units is part of the renovations.

With the water supply I am unsure of what the situation was, as at no time did the rest of the resort run out of water. We are all dependent on the water, the kitchen, laundry and other areas all need a water supply throughout the day in order to function. It is possible that during peak use periods the demand outstretched the amount of supply available.

As you know we are situated on the western shores of Beqa island, we share the island with 9 villages all located around the shores of the island. There are no government supplied utilities, and for all intents we are completely off-grid. We are always aware of our carbon footprint on the island and are consciously trying to reduce our impact on the environment. All the island’s water supply comes out of the mountains and the renewal of this is highly dependent on rainfall. We capture our water high up in the mountains from where it is piped to our water treatment plant on the hillsides adjacent to the resort. All water supplied to the resort is gravity fed instead of pumped to try and reduce the electricity demand. This could have the result that during a full lodge and high demand periods (shower time) the pressure might drop.

Our electricity is all generator supplied with the fuel for these coming in from the main island. Here in Fiji we run on 230V 50Hz power- unlike the US which is 110V. During our orientation briefing we do advise our guests to check their electrical appliances before plugging it into the outlets. Normally cell phones, laptops etc are OK to plug in as they are usually rated for between 110V and 230V, but it pays to always confirm this. We change over generators in the mornings and evenings which means the power drops for a minute or two during these periods. It has happened that the electricity would cut out during the day, and this is usually due to an over demand on the generators. We do try and be conscientious about our power consumption and this is one reason we do not have bright pathway lights. Also we try and limit any light pollution.

All waste generated on the island needs to be taken off the island and it is for this reason that we do not supply bottled water in the rooms. At our orientation briefing we do advise that the water is drinkable from the taps, but should someone be a bit nervous about that, or have a sensitive disposition, we do provide a water fountain with water that has gone through additional filtration. From here guests can fill up their own water bottles.

Our internet connection is pretty good considering where we are located. Signal comes in from the main island to an adjacent island (Yanutha) and then to us. We then take that signal and distribute it around the resort. Now, should there be a fault anywhere on the line before it even gets to us our signal is affected. Please note however that we are located on a small island and getting stable signal to us is a lot more complicated and expensive than getting signal in a city would be.

Down here in the southern end of Fiji there is an almost completely different climate than there is up in the north. Our rainfall, for example, is significantly higher on average, and this year has been exceptionally wet with flooding over large parts of Fiji. Once the rain stopped and the sun came out all the bugs emerged in full force, as it usually happens in nature. We are surrounded by lush tropical forests and in such situations we do tend to get bugs. Luckily it only lasts for about a week or two and then they almost disappear again- apart from the mosquitos which are always here. We are surrounded with unspoilt nature on an island where the local people still live much like they have done for generations and they still have very strong traditional values. Unspoilt nature is almost synonymous with bugs, crabs and such, unlike cities.

Like you, we love dogs. All the dogs here on the island ‘belong’ to someone. It is important to note however that local people have a different relationship with their animals than a western person might have. Westerners tend to make their animals part of the family whereas in Fiji this might not be the case. Dogs on the island still live an almost wild existence in that only the strongest get to breed, and only the best genes survive. This is, to the western mind, an extremely difficult concept to understand. We have signs up in the dining area advising our guests not to feed the dogs. Of course some guests continue to feed the dogs thinking that they are saving them from starvation. These dogs are master manipulators in playing the part of starved puppy. It is difficult to ‘chase’ the dogs out from under the tables as it very quickly becomes silly, and we end up looking like monsters. Also, we do feed the dogs at the back by the staff quarters in an attempt to lure them away from the dining area. Now they eat dinner with the guests and then show up at the staff quarters for more food. They’re getting fat. The scars on the dogs are from hunting feral pigs up in the mountains. Some of the dogs love doing this and would disappear for days on end, only to reappear again looking abused. We initially contacted the SPCA in an attempt to get antibiotics, wound cleaner, sutures etc from them to treat the dogs (we have experience), but were unsuccessful. They essentially told us the dogs would heal by themselves, and like all westerners we were shocked by this attitude. But you know what? They do heal- and fast. We do tend their wounds as much as we can, with what we have available. Pet medical supplies is not freely available in Fiji.

We are not a five star resort and neither are we trying to be. We do not want to compete with the Marriot or the Crown Plaza. What we do try and do is provide an authentic Fijian experience at a competitive price, but with all comforts needed to our guests. That is not to say we never make mistakes, we do. But, we also strive to better ourselves and our resort all the time. Our staff are our treasure and they are what makes us unique amongst our competitors.

Moce and Sota tale
The Beqa team

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