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All reviews bell rock golf course king suite separate bedroom fire pit adult pool nice property small balcony cucina rustica fitness center minute drive village of oak creek living area pink jeep hot tub grand canyon amazing views
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Reviewed 25 February 2017

I came in late one evening after seeing the Grand canyon, wanting to head further south into Arizona. Very pleasant room. Looked to be recently renovated. Suite setup. Quiet room. Good shower.
Quiet is crucial for me. Had a patio overlooking the pool.
I had a few small issues. Refrigerator was frozen, window leaked after being pounded on by rain, and shower leaked. However, i think i was the first to mention, and sounded like it would be addressed

Breakfast was good, complimentary for Gold members.

  • Stayed: September 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Simpleman10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay K, General Manager at Hilton Sedona Resort at Bell Rock, responded to this reviewResponded 7 March 2017

Dear Simpleman10,

Thank you so much for sharing your thoughts about Hilton Sedona Resort at Bell Rock with us and the Tripadvisor community. I am sorry for the small issues, but pleased that you enjoyed so many other aspects of your stay with us. We look forward to a return visit again very soon.

Best Regards,

Jay Kriske
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

The Hilton Sedona - actually located in Village of Oak Creek is in a great location. The hotel rooms are spacious and ours had a great view. The place has 4+ pools including one for the kids plus a couple of hot tubs. The workout room is incredible and there is a studio where exercise classes are held daily. There is also a spa making this a great full-service hotel.

The only miss is the customer service provided by the front desk staff and in the restaurant. The front desk staff seem disenchanted by their jobs and seem to be inconvenienced by the guests.

The breakfast staff at the main restaurant are okay, 3 - 4 stars while the afternoon/evening staff seem very confused. It's like it is everyone's first day on the job. They also do not seem focused on treating the guests as a priority.

Staff at the spa and workout center are top notch!

I would stay here again however would plan to have most meals off property.

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ipascha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay K, General Manager at Hilton Sedona Resort at Bell Rock, responded to this reviewResponded 7 March 2017

Dear Ispacha,

Thank you for your candor in sharing some of the service shortfalls you experienced while staying at Hilton Sedona Resort at Bell Rock. I am however pleased that your enjoyed your guest room and pools. You have summarized our athletic club and spa very well, incredible workout facility and top notch staff at eforea spa. We look forward to welcoming you back very soon.

Best Regards,

Jay Kriske
General Manager

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Reviewed 23 February 2017

Took my honey here for a get away right before Valentine's Day. We stayed on the top floor and had a great view of Bell Rock from our balcony. I had pre-arranged to have some chocolate dipped strawberries in the room for our arrival. I had a great greeting text before our arrival, noting what time we would be checking in and making sure Room Service had my goodies there waiting for us.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank bigm526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay K, General Manager at Hilton Sedona Resort at Bell Rock, responded to this reviewResponded 8 March 2017

Dear bigm526,

Thank you for choosing Hilton Sedona Resort at Bell Rock to enjoy a romantic Valentines get away. I am pleased to learn you enjoyed your stay and that we could be part of creating lasting memories. We hope to welcome you back again very soon.

Best Regards,

Jay Kriske
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2017

This hotel is on the southern edge of the Sedona area and is a bit secluded - the only things you can really walk to is the strip mall of restaurants at the bottom of the hill.

My fiance and I both had work in Phoenix and we decided to stay in Sedona over the weekend to enjoy the weather, hiking, and beautiful nature. Although the nature was very pretty, there was rain all weekend and we only got a few hours of hiking in by Bell Rock over the weekend.

So, we got to spend a lot of time in our room. It was nicely appointed, loved the fireplace, and the sectional for movie watching and room drinking.

We didn't use all the facilities, but the lobby was very nice, we enjoyed using the hot tub, and the restaurant was good but a little expensive.

The service we received was good, as they accommodated our request to stay in the same room even though we were on 2 different reservations.

One thing that was odd, was one night we left the door cracked for air... only to discover a few dozen ants on the carpet by the fireplace the next morning. Didn't see them again, but it was a little off putting.

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ODM84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay K, General Manager at Hilton Sedona Resort at Bell Rock, responded to this reviewResponded 9 March 2017

Dear ODM84,

Thank you for your recent visit to Hilton Sedona Resort at Bell Rock. I'm sorry the weather did not cooperate on this visit but am pleased you were able to enjoy time on the sectional watching a movie in front of the fireplace of your room. It sounds as though your hiking time was limited, but were still able to return back to the resort and enjoy the restaurant and time in one of our hot tubs. We appreciate your visit and hope to welcome you back again very soon.

Best Regards,

Jay Kriske
General Manager

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Reviewed 21 February 2017

If you have never visited the red rock area of Sedona, AZ, then you should plan a trip soon ... it is an awesome experience. We've visited numerous times but our visit in December was the best - fewer crowds, beautiful weather, and plenty of hiking. One of the best places to stay is the Hilton at Bell Rock in Oak Canyon Village, just outside of Sedona. The hotel is close to unique restaurants, shopping, and best of all, great hiking trails. The staff is helpful and friendly - many have been with the hotel for years. The Hilton also offers accessibility to a spa, golf course, and many more amenities such as outdoor fire pits, hot tubs, etc. Plan to stay as long as possible because the area is addictive. Whether you believe in the local vortexes or not, you will definitely achieve a level of calm and spiritual clarity, just because of the beautiful environment. Enjoy!

  • Stayed: December 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank cls816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay K, General Manager at Hilton Sedona Resort at Bell Rock, responded to this reviewResponded 21 March 2017

Dear cls806,

Thank you for taking the time to share your experience with the Trip Advisor community of readers. I was thrilled to read such wonderful experiences and pleased your found a level of calm and spiritual clarity while staying at Hilton Sedona Resort at Bell Rock. Please return again soon and thank you for recommending us to other.

Best Regards,

Jay Kriske
General Manager

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