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9 - 14 of 149 reviews
Reviewed 12 February 2018

I have stayed at this hotel 3 times (so far) for work. Check in is always quick. Room is clean and hotel is in a safe area near the main restaurant, shopping, and entertainment area in Scottsdale. Best value for the money in the area.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 394teresae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this reviewResponded 13 February 2018

Thank you for choosing to stay at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with the comfort of your well-appointed room. Thanks again for recognizing us as a great value, and we look forward to seeing you again soon!

Sincerely,
Hotel Management

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Reviewed 29 January 2018

The description was as stated. This motel worked for what I needed it to. I didn't realize they didn't have blow dryers in the bathrooms so I had to borrow one from a family member in the area. Everything else was adequate for my needs, which was just a place to sleep and clean up. I wasn't really at the room during the days I stayed.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank ginacK9080AE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this reviewResponded 31 January 2018

It’s a pleasure knowing your overall visit with us was an enjoyable one. Usually, our guests bring their personal items from home to use in their suite, and that's why our hair dryers are available upon request at the front desk and are always complimentary. We look forward to welcoming you back again at Extended Stay America.

Sincerely,
Hotel Management

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Reviewed 29 January 2018

There was probably bed bugs there or something like that. I caught rashes in my arms. Worst hotel experience till now. There was no internet available. Hotel staff is not very professional. Avoid this hotel at all cost. Never back to extended stay again. I should have checked trip advisor rating before booking in this hotel.

Room Tip: avoid this thotel
  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Service
Thank Arun A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this reviewResponded 10 February 2018

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future.

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Reviewed 18 January 2018 via mobile

This was by far the worst Extended Stay I've ever stayed at. The rooms are extremely small. I'm estimating around 200 square feet. They have no ice machines and no toasters. Their breakfast consist of granola bars, coffee, and packets of instant oatmeal. Try to get a room on the 2nd floor away from office. We were on the 1st floor near the office and it wasn't very quiet in the morning or evening. The furniture was in terrible condition and room and the appliances looked like they definitely needed a redo 10 years ago. Also, the kitchen area and the silverware we requested, didn't look very sanitary. The staff tried their best. However, there's very little at this location that you should pay for.
My suggestion would be to look at some of the Extended Stays further
north. They're newer and have larger rooms. The appliances overall are better and much cleaner. This particular Extended Stay is in a great location and they know they can get away with a lot more. Think twice about staying at this location! I forgot to mention their tv's are 780 quality which means below average pictures from outdated technology.

Stayed: January 2018, travelled as a couple
Thank THELUCKYONE033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this reviewResponded 19 January 2018

We sincerely apologize for the issues and difficulties you encountered while being here. Also, we regret the inconvenience caused to you while being here. Your feedback is taken seriously and shared with the concerned individuals in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, e have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please give us a chance to redeem ourselves on a future date.

Sincerely,
Hotel Management

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Reviewed 4 January 2018

The first room shown to me was not in a clean condition. Then the next room was clean and in decent condition. Thank you for fixing the problem. The bed size was kind of small. The best part of this place might be the price.

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank benpO4178AA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this reviewResponded 4 January 2018

Ben, thank you for reviewing your stay with us. We're sorry for the disappointed you had initially. Nevertheless, we're happy to read our team resolved it to your satisfaction. Also, thanks again for highlighting the good value you received from us. We hope to welcome you back soon.

Sincerely,
Hotel Management

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